Quadra-Fire MTVERNON-AE-MBK, MTVERNON-AE-PMH Error Message, Possible Cause Corrective Action

R

					Mt. Vernon Pellet Stove (AE)
9				With proper installation, operation, and maintenance your appliance will provide years of
				trouble-free service. If you do experience a problem, this troubleshooting guide will assist
			Troubleshooting a qualified service person in the diagnosis of a problem and the corrective action to be
				taken. This troubleshooting guide can only be used by a qualified service technician.
		Error Message		Possible Cause	Corrective Action
				Bad wall control or control board	Replace wall control or control board
				3 wires have loose connections or installed	Check connections
				wrong
	LOW BATTERY			Battery supply on battery backup is drained	Recharge battery
	BAD TC DROP TUBE			Drop tube thermocouple is broken or leads are	Check connections
	(TC = Thermocouple)			reversed	Replace thermocouple
	BAD TC FIREPOT			Firepot thermocouple is broken or leads are	Check connections
	(TC = Thermocouple)			reversed	Replace thermocouple
	SNAP DISC TRIPPED			Overheat sensor (snap disc) has tripped	Unplug the appliance and then manually
					reset snap disc
	VACUUM SW ERROR			Vacuum switch is bad	Check connections. Bypass vacuum
	(SW = Switch)				with jumper wire, if runs, switch is bad.
					Replace switch
				Vacuum hose is plugged/disconnected	Check vacuum hose
	COMB BLOWER JAMMED			Combustion blower is blocked/jammed	Remove blockage
					Replace blower if necessary
					Must uplug the appliance to clear the
					error
	AUGER JAMMED			Auger jammed, feed motor bad	Pull the feed system and inspect
					Clear jam. Press Retry
	MISSED IGNITION			Igniter bad or poor harness connection	Check connections, if OK replace igniter
				Out of fuel or fuel is bridging in hopper	Break up bridging pellets
				Faulty firepot thermocouple connection has	Refill hopper
				shorted.	Replace the thermocouple and then
					press Retry
	MIN FIREPOT TEMP			Out of fuel	Refill hopper
					Add handful of pellets to firepot
					Press Retry
	MAX DROP TUBE TEMP			Wrong fuel table setting	Confim setting matches burning fuel
				Flame height set too high	Adjust flame height
	CONV BLOWER JAMMED			Convection blower blocked/jammed	Remove blockage
					Replace blower if necessary
					Must uplug the appliance to clear the
					error
	CHECK ASHPAN			Auto-clean jammed	If ashpan is empty, check for a jam. Use
					a screw driver and firmly push in the
					firepot floor holes and flex spring and
					push toward home to release jam.
				Auto-clean switch is bad	Replace switch
				Linkage has become disconnected	Reconnect linkage
				Hopper lid open while you refill the hopper	Fill hopper between cycle
				Switch is out of adjustment (auger will not	Adjust or replace switch
				function)
	SCREEN GOES BLANK			Static discharge or nearby lightening or	Unplug the power to the appliance and
				Electric fast transients at the input mains	plug it back in

September 1, 2008 7034-106E Page 29