3M 3804, 3802, 3801, 3803, 3501, 2302, 3502 Scenario #1, Scenario #2, Scenario #3, Unwanted Alarms

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3M Library Security System

Training Your Staff

Scenario #1

The library staff person mistakenly neglects to desensitize a marked item when checking out the patron’s materials, or the patron accidentally removes marked materials from the library.

After asking the patron to return to the counter, a typical response might be, “Excuse me, did I forget to check out one of your items?” — or — “Did you perhaps pick up one of the library’s books with your own things?” These are courteous questions, and they don’t accuse the patron of theft. Be sure to smile and ask the questions in a friendly, non-threatening manner.

Process and desensitize all items again. If you discover an item that hasn’t been properly checked out, never accuse the patron of stealing. Simply act as if the error was an oversight — it more than likely was. If the patron causes the alarm to sound again, follow the policy that your library has established for possible theft of materials.

Scenario #2

If a patron denies having any library materials after sounding the alarm, follow your library’s policy for theft.

Scenario #3

If a patron bolts and runs out of the library after sounding the alarm, follow your library’s policy for theft.

Responding to alarms is a sensitive situation, but can be handled confidently and effectively as long as your library has established procedures AND your staff has been fully trained in following them.

Unwanted Alarms

The detection system is virtually free of false alarms. Occasionally the detection system may alarm and the staff will find that the patron does not have unauthorized library materials. The patron may have carried items with active strips into the library. “Unwanted alarms” are alarms caused by active security strips on items carried into the library. If the following items have active security strips, they may cause unwanted alarms:

SBooks from another library or book store

SAudio and video cassettes from video rental and music stores

SOther items from retail stores

Other security system users may check out, lend, or sell protected items without desensitizing the security strips. These items will cause unwanted alarms as the patron enters or exits the library. Unwanted alarms will cause concern and added work for the library staff. Unwanted alarms are generally infrequent and will vary depending on the patrons and on the proximity of your library to locations that are releasing materials containing active security strips.

Because it is not possible to distinguish between unwanted alarms and alarms with potential book loss, all responses to alarms must be consistent and follow your management policies. If patrons see no response to alarms, the detection system becomes less effective. When you decide that an active strip on an item from outside your library caused an alarm, follow these steps:

1.Explain the problem to the patron.

2.Verify that all of the patron’s library materials are properly checked out.

3.Allow the patron to exit the library.

Many patrons will learn from the experience and will not carry items that may cause alarms into the library.

 

 

 

E 3M 1999 September

6-3

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Contents Library Security System 3M, Tattle-Tape, and SelfCheck are trademarks of 3M Company 3Mt Library Security System Table of Contents Section Introduction IntroductionGlobal Leader in Library Materials Flow Management What this means to you3M 1999 September Section How the System Works 3M Library Security SystemHow the System Works Models 2301 Section System ConfigurationDOC Radio Frequency Rules and Regulations Agency ApprovalsFCC Radio Frequency Rules and Regulations Security Strips AccessoriesTurning Your System On How to Verify System OperationEmergency Shutdown Detection Panels are shown below Models 3501Alarm Australia FCC/Industry Canada/European/Australia EMC Compliance3500--17L 10 M3501/M3502 Detection System Important Safety Instructions Internal UseAccessories Turning Your System On Fuse Replacement Models 3801 Accessories Turning Your System On DOC Radio Frequency Rules and Regulations FCC Radio Frequency Rules and RegulationsBlank 3Mt Staff Workstation Description/CharacteristicsGate Installation 3M Accessories3Mt Handheld Desensitizer Model Operating InstructionsSecurity Strip Application Security Strips Used with the 3M Model 766 DesensitizerTypical Items Used with the 3M Model 766 Desensitizer ExceptionsNot For Use With Recorded Magnetic Media 3Mt On-Counter Desensitizer ModelTypical Items Used with 3M Model 930 Desensitizer Security Strips Used with 3Mt Desensitizer ModelOperating Instructions To desensitize security strips Typical Items Used with the 3M Model 2001 Desensitizer Security Strips Used with the 3Mt Desensitizer Model2001M For Use With Recorded Magnetic Media Typical Items Used with the 3M Model 2001M Desensitizer Security Strips Used with the 3Mt Desensitizer Model 2001M3Mt In-Counter Desensitizer Model Typical Items Used with the 3M Desensitizer Model 3Mt On-Counter Resensitizer Model Typical Items Used with the 3M Resensitizer Model Security Strips Used with the 3Mt Resensitizer Model3M Accessories Operating Instructions Resensitizing Security Strips Troubleshooting Voltage Selection 3Mt Bookcheck ModelOperating Instructions Desensitizing Security Strips Troubleshooting No desensitizing or resensitizing Resetting the circuit breakerTypical Items Used with the 3M Bookcheck Model CleaningSecurity Strips Used with the 3Mt Bookcheck Model Description/Characteristics Incorrect Methods of Sensitizing and Desensitizing Optical Sensor Security Strips Used with the 3Mt Bookcheck Model 10 3Mt On-Counter Desensitizer Model Security Strips Used with the 3Mt Desensitizer Model 11 3Mt On-Counter Resensitizer Model Indicator Light Photocell Typical Items Used with the 3M On-Counter Resensitizer Model Service12 3Mt Model 494 Locking Exit or Entrance Gate 13 3Mt SelfCheckt System Model Features and Benefits14 3Mt SelfCheckt System Model 15 3Mt SelfCheckt System Model 16 3Mt SelfCheckt System Model 17 3Mt Staff Workstation Model Blank Security Strips Used with the 3M Detection Systems Stripping ProcedurePrint Media Protection 3Mt Tattle-TapetSecurity Strips B1 Installation in Books3Mt Tattle-TapetSecurity Strips 3M Library Security System Desensitizers Used with 3Mt Tattle-TapetB1 Security Strips 3M Library Security System 3Mt Tattle-TapetSecurity StripsResensitizers Used with 3M Tattle-Tape B1 Security Strips Typical Items Marked with 3M Tattle-Tape B1 Security StripsPrint Media Protection 3Mt Tattle-TapetSecurity Strips B2 Typical Items Marked with 3M Tattle-Tape B2 Security Strips Desensitizers Used with 3M Tattle-Tape B2 Security StripsResensitizers Used with 3M Tattle-Tape B2 Security Strips Marking Audio Cassettes Resensitizers Used with 3M Tattle-Tape DAC-1 Security Strips Marking Compact Discs Resensitizers Used with 3M Tattle-Tape DCD-2 Overlay Desensitizers Used with 3Mt Tattle-TapetDCD-2 OverlayTypical Items Marked with 3M Tattle-Tape DCD-2 Overlay Security Overlay Storage ConditionsMarking Video Cassettes Resensitizers Used with 3M Tattle-Tape DVM-1 Security Strips Blank Section Training Your Staff Training Your StaffOperator’s Manual Training VideoReview Of Your Library’s Security Policies What To Do When The Alarm SoundsHands-on Practice Scenario #1 Unwanted AlarmsScenario #2 Scenario #3Addressing Patron Concerns System Alarm Log$ Value Alarm Patron Reported by 3M Library Security Systems System Alarm LogRecovered Date Time Count Reason Yes MaterialsLattice and Base General Maintenance Cleaning InstructionsAccessories Desensitizers Photocell Lens and ReflectorModel 2301 Problem Cause Action Troubleshooting GuideProblem Cause Action Model 3501 Problem Cause Action Training Your Staff Model 3801 Problem Cause Action Training Your Staff Ordering Supplies Obtaining ServiceBlank Model Number Serial Number ServiceSection Service Service Important Notice to Purchaser
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