Desa (V)CB36N(E), (V)CB36P(E) Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

The two most common causes of a malfunctioning gas appliance are:

1.Loose wiring connections

2.Construction debris clogging the pilot and/or gas control valve filter

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

Manual Ignition System Only

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

When ignitor button is pressed,

 

nected to ignitor cable

2.

Free ignitor cable if pinched

there is no spark at ODS/pilot

2. Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

3.

Piezo ignitor nut is loose

3.

ignitor cable dry

 

Tighten nut holding piezo ig-

 

 

 

 

nitor to base panel of log set. Nut

 

4.

Broken ignitor cable

4.

is located behind base panel.

 

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode positioned

6.

Replace pilot assembly

 

7.

wrong

7.

Replace pilot assembly

 

Ignitor electrode broken

 

 

 

 

 

Manual Ignition System Only

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

When ignitor button is pressed,

 

ment shutoff valve closed

2.

equipment shutoff valve

there is spark at ODS/pilot but

2. Control knob not in PILOT

Turn control knob to PILOT

no ignition

3.

position

3.

position

 

Control knob not pressed in

Press in control knob while in

 

4.

while in PILOT position

4.

PILOT position

 

Air in gas lines when in-

Continue holding down con-

 

 

stalled

 

trol knob. Repeat igniting op-

 

5.

Depleted gas supply (pro-

5.

eration until air is removed

 

Contact local propane/LP gas

 

6.

pane/LP only)

6.

company

 

ODS/pilot is clogged

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 23) or

 

7.

Gas regulator setting is not

7.

replace ODS/pilot assembly

 

Replace gas regulator

 

 

correct

 

 

 

117437-01B

www.desatech.com

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Contents VCB36NE and VCB36PE ModelsTable of Contents Safety information Local Codes Product IdentificationPre-Installation Preparation Product FeaturesLocation and space requirements Clearances Packaging and RemovalFraming and Finishing However, 0 clearance is also Mantel ClearancesVenting Installation Installation PrecautionsVenting Installation Electrical Supply Connection Checking for Proper VentingHigh Altitude Installation Installing Optional ControlsInstalling Optional Wall Mount Switch GWMS2 Installing Remote ReceiverInstalling and Activating the Remote Receiver Installing Optional ControlsWiring Diagrams Millivolt Wiring DiagramInstalling Gas Piping to Fireplace Location Fireplace InstallationInstallation Items Needed Check GAS TypeChecking GAS Connections Connecting Fireplace to GAS SupplyNatural From Louver Panels and Glass Door Pressure Testing Fireplace Gas ConnectionsTest Pressures Equal To or Less Than Psig 3.5 kPa Removing/Replacing Glass Door Spring Clips Removing Louver PanelsGlass Panel Frame Rail Applying Ember Material Installing Logs and Glowing EmbersOperating Fireplace Manual Ignition System For your safety Read before lightingLighting Instructions To Turn OFF GAS To ApplianceOptional Wireless Remote Operation Manual Lighting ProcedureElectronic Ignition System Lighting Instructions Optional Hand-Held Optional GWMS2 ON/OFF Wall Mounted SwitchOn/Off Series Model HRC100 Air Adjustment Setting Pilot AssemblyInspecting Burners Burner Flame PatternsGlass Door Cleaning MaintenancePilot and Burners Logs SpecificationsVenting System VCB36NEObserved Problem Possible Cause Remedy TroubleshootingLong enough See Lighting Instructions Observed Problem Possible Cause RemedyNo gas supply, or shutoff Statement above TroubleshootingIllustrated Parts Breakdown Parts List Illustrated Parts Breakdown Instructions Service Hints Replacement PartsTechnical Services AccessoriesWall Mounted ON/OFF Switch Remote Control KIT WRC SeriesGWMS2 Not Shown Keep this Warranty Warranty InformationLimited Warranty Vent Fireplace

(V)CB36P(E), (V)CB36N(E) specifications

The Desa (V)CB36N(E) and (V)CB36P(E) represent a significant advancement in heating technology, offering efficient and reliable heating solutions for diverse residential needs. Both models showcase an amalgamation of modern design, energy efficiency, and user-friendly features, making them ideal for contemporary living spaces.

One of the standout features of the Desa (V)CB36N(E) and (V)CB36P(E) is their exceptional heating capacity. Designed to deliver a consistent and comfortable temperature, these units can effectively heat areas of various sizes, ensuring that even larger living rooms or open spaces maintain a cozy ambiance. The (V)CB36N(E) is particularly noted for its natural gas compatibility, while the (V)CB36P(E) offers flexibility with propane options, catering to varying user preferences and available fuel sources.

Both models are equipped with advanced technologies that enhance their performance and efficiency. The use of high-efficiency burners significantly boosts their output while minimizing fuel consumption. This strategic design not only prolongs the lifespan of the units but also contributes to reduced greenhouse gas emissions, aligning with the growing demand for environmentally friendly heating solutions.

In terms of safety, Desa places a strong emphasis on user protection. Each unit is equipped with a robust safety shut-off system that activates when certain operational parameters are not met, ensuring peace of mind for users. Additionally, the inclusion of a protective mesh screen on both models helps prevent accidental burns, particularly important in households with children or pets.

Aesthetically, the Desa (V)CB36N(E) and (V)CB36P(E) blend seamlessly into any interior décor. With customizable design options and finishes, users can select models that best fit their home’s theme, whether it be contemporary, rustic, or traditional. This flexibility helps homeowners enhance their living spaces while also reaping the functional benefits of these heating units.

Furthermore, the intuitive controls allow for effortless operation, making temperature adjustments quick and convenient. With remote control capabilities available in some models, users can manage their heating systems from the comfort of their seating areas.

In conclusion, the Desa (V)CB36N(E) and (V)CB36P(E) offer a perfect combination of performance, safety, and style. With their innovative technologies and user-friendly features, these heating solutions stand out in the market as reliable choices for those seeking efficient home heating options.