Trouble Shooting, Problem Possible Cause Solution

Trouble Shooting

Problem	Possible Cause	Solution
Spark will not light	Defective piezo ignitor.	• Check connections to ignitor.
the pilot after		• If ignitor connections are good but no spark,
repeatedly pressing		replace ignitor.
the spark ignitor
the spark ignitor	Broken spark electrode.	• Check for broken ceramic insulation.
		• Replace electrode if broken.
	Low battery or bad	• Replace the electronic module.
	electronic module.	• Replace the battery in module.
	Misaligned spark	• If spark is not arcing from electrode to pilot - adjust
	electrode.	by loosening the screws on the pilot base. Adjust
		away from burner and retighten.

Pilot will not remain	Problem with	• Check for proper connection of the thermocouple to
lit	thermocouple circuit.	the rear of the valve. If loose, fully tighten lightly.
		• Check pilot for full flame impingement around
		thermocouple. If flame is too small, check gas
		pressure, adjust pilot rate screw, check pilot head for
		damage or blockage.
		• Check thermocouple voltage at rear of valve.
		It must be greater than 7 mV. If low, replace
		thermocouple.
	Air in gas line (pilot	• Bleed line.
	dies while knob is	• Check gas line pressure.
	depressed).	• Contact dealer.
Burners will not	Problem with	• Check gas line pressure .
remain lit	thermopile circuit.	• Check for flame impingement on thermopile. If low,
		see “Pilot will not remain lit”.
		• Check thermopile for minimum of 200 mV when
		burner is switched on.
		• Check wiring to thermostat for breaks.
Flame lifting	Leak in vent pipe.	• Check for leaks in vent connections.

	Improper vent	• Check vent configuration with manual.
	configuration.

	Terminal may be	• Check to see if terminal is on correctly.
	recirculating flue gases.	• May need to install high wind termination cap.
		• Contact dealer.

	Improperly set vent	• See venting section for proper restrictor setting.
	restrictor plate.
Glass fogs up	Normal Condition: after the appliance warms up the glass will clear.
	Due to additives in gas, glass may get hazy during operation Clean as
	needed.
Blue Flames	Normal during start up: flames will yellow as the fireplace heats up.

Flames are burning	Flame impingement	• Check log positioning.
“dirty” or sooting		• Check vent restrictor for proper setting.
		• Increase primary air by opening venturi shutter.
		• See also “Burners will not remain lit.”