Basic troubleshooting checklist | HP 3550 guide

Basic troubleshooting checklist

If you are experiencing problems with the printer, the following checklist can help identify the cause of the problem:

●Is the printer connected to power?

●Is the printer on?

●Is the printer in the Ready state?

●Are all necessary cables connected?

●Are any messages displayed on the control panel?

●Was a genuine HP supply installed?

●Were recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed?

●Were recently installed supply items (image fuser kit and image transfer kit) installed correctly?

If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer.

For additional information on installation and setup of the printer, see the Getting Started Guide for this printer.

Factors affecting printer performance

Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special paper (such as transparencies, heavy paper, and custom-size paper), printer processing time, and download time. Other factors include the following:

●the complexity and size of graphics

●the speed of the computer you are using

●for the HP Color LaserJet 3550 printer, the USB connection

●for the HP Color LaserJet 3700 series printer, the printer I/O configuration (network, parallel, or USB 1.1 [The parallel interface provides backward compatibility; however, a USB or network connection is recommended to optimize performance.])

●the amount of printer memory installed

●the network operating system and configuration (if applicable)

●for the HP Color LaserJet 3700 series printer, printer personality (PCL or PostScript 3 emulation)

NOTE	Adding additional printer memory can resolve memory problems, improve how the printer
	handles complex graphics, and improve download times, but it will not increase maximum
	printer speed (ppm rating).

132 Chapter 8 Problemsolving

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HP 3550 manual Basic troubleshooting checklist, Factors affecting printer performance

Contents

Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolbox HP support and information for Macintosh computers Table of contents O configuration Managing the printer Vii Problemsolving Viii Appendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide links Using the printer Printer configurations HP Color LaserJet 3550 printerHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printer Printer features Features Accessories Paper handling Accessibility HP Color LaserJet 3550 series printer ConnectivitySupplies Walk around Front view shown with 500-sheet paper feeder Back and side view Printer software Printer drivers Operating system JetReady Operating systemPCL PS Emulation HP Web Jetadmin Software for networksAdditional drivers Utilities LinuxHP toolbox Network administrator Other components and utilitiesWindows Macintosh OS Print media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1 Automatic 2-sided printing Dimensions Weight and thickness Tray 2 paper sizes1Tray 3 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name Function Control panel indicator lights IndicatorDisplay Button name Accessing the control panel from a computer Printer display Control panel menus Getting started basicsReady To access the menus Menu hierarchyInformation menu Paper handling menu Configure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP Test Information menu Print UsagePrint File Directory Print PCL Font List Paper handling menu Menu item Value DescriptionTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Configure device menu Printing menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item Values Symbol set Print quality menuAppend CR to LF Suppress Blank Pages Adjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard Fuser System setup menu Hour MinutesHours See Auto continue for more information Resets menu Menu None Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray PowerSave time To set PowerSave timeTo set manually feed prompt To disable or enable PowerSave Display brightnessTo set the display brightness Auto continue To set the personalityTo set the clearable warnings Supplies low To set the auto continueTo set supplies low reporting Jam recovery To set jam recovery responseLanguage To select language Using the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces NetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networks Network configuration Configuring TCP/IP parameters Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX Disabling network protocols optional To disable AppleTalk To disable DLC/LLC Printing tasks Controlling print jobs SourceType and Size Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1 Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Printing from Tray 1 multipurpose tray Loading paper into Tray Enww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top margin Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paper Labels Heavy paper HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printers Options for binding 2-sided printing jobs Manual 2-sided printing To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Enww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Configuration Press to select Print ConfigurationSupplies status To print the supplies status Demo Press to select Print File Directory Enww To access the embedded Web server using a network Connection Settings tab Information tab Networking tab Other links Using the HP toolbox Supported operating systemsSupported browsers To view HP toolbox Troubleshooting tab HP toolbox sectionsStatus tab Alerts tab Advanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settings Settings tab HP toolbox linksInformation tab Network tab Color 101 Using color HP ImageREtPaper selection Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color options Managing color Matching colors Maintenance 107 Managing supplies Supplies life Checking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridges Print cartridge authentication HP fraud hotline Supply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panel Configuring e-mail alerts Software Information location Enww Problemsolving 131 Basic troubleshooting checklist Factors affecting printer performance Error messages Critical error messagesControl panel message types Status messages Control panel messages Control panel messages 13.XX.YY JAM in Tray 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside Upper Rear Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer Overflow Printer Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in Tray Memory Dimm a Bank B No System Storage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage Full Cleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check Paper Do not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write Protected Install Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storage Do not Power OFF Manually Feed Output Stack NON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KIT Configuration Paper Path TestDemo Event LOG Intermittent Mode RegistrationSupplies Status Usage RAM Disk File System is Full RAM Disk is Write ProtectedReload Tray X Trnsprncy Size To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color Cartridge Replace Supplies Replace Transfer KIT Unauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type Size Paper jam recovery Paper jamsPaper jam locations shown without optional Tray To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 Cause Common causes of paper jams Cause Clearing paper jams Jam in Tray Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper Cause Printer pulls from incorrect tray Cause Paper does not feed automatically Paper does not feed automatically Cause Paper does not feed from Trays 2 Transparencies or glossy paper will not feed Cause Envelopes jam or will not feed in the printer CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path test Registration Event logTo highlight Print Test To select Print Test Printer response problems Printer response problemsNo display message Control panel display is hard to read Cause See Changing printer control panel configuration settings Printer is on but is not receiving data Cause Unable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feeder Color printing problems Color printing problemsPrinting black instead of color Incorrect shade Inconsistent colors after installing a print cartridge Click SettingsPrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer output Guidelines for printing with different fonts Partial printoutManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software Cause Print quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193 Spare parts and supplies availability Supplies, accessories, and part numbers Part Part numberType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site service Repacking the printer To repack the printer Enww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width Weight Power consumption average, in watts1 Volt Models Minimum recommended circuit CapacityVolt Models Operating environment specifications Acoustic emissions HP Color LaserJet 3700 series printerAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environment Power consumption Toner consumptionPaper use Plastics Material Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more information Enww Conforms to the following Product Specifications Declaration of Conformities Regulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement Japan Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Printing a configuration Working with memoryPrint server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMs Installing memory and font DIMMs Enww Enww To enable memory for Windows Enabling memoryEnabling the language font Dimm Checking Dimm installation To enable fonts from the PCL 6 printer driver for WindowsTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp Glossary IPX/SPX PJL TCP/IP Symbols/Numerics Index Language Warranty Enww Page Q5990-90940