Problemsolving, Viii | HP 3550 manual

Approximate replacement intervals for supplies for the HP Color LaserJet 3550
series printer	108
Approximate replacement intervals for supplies for the HP Color LaserJet 3700
series printer	108
Checking the print cartridge life	109
Print cartridge storage	110
HP print cartridges	110
Non-HP print cartridges	110
Print cartridge authentication	111
HP fraud hotline	111
Replacing supplies and parts	112
Locating supplies and parts	112
Supply replacement guidelines	112
Changing print cartridges	112
Replacing the transfer kit	115
Replacing the fuser and pickup roller	119
Cleaning the printer	128
To clean the printer using the printer control panel	128
Configuring e-mail alerts	129
8 Problemsolving
Basic troubleshooting checklist	132
Factors affecting printer performance	132
Control panel message types	133
Status messages	133
Warning messages	133
Error messages	133
Critical error messages	133
Control panel messages	134
Paper jams	152
Paper jam recovery	152
Common causes of paper jams	154
Clearing paper jams	156
Jam in Tray 1	156
Jam in Tray 2 or Tray 3	158
Jam inside the upper rear door	160
Jam inside the fuser area	162
Jam inside the lower rear door (rear output bin)	167
Jam inside the front door	168
Jam in the duplexer	170
Paper handling problems	172
Troubleshooting information pages	178
Paper path test page	178
Registration page	179
Event log	179
Printer response problems	180
Printer control panel problems	183
Color printing problems	184
Incorrect printer output	186
Guidelines for printing with different fonts	187
Software application problems	189
Print quality troubleshooting	190
Print quality problems associated with paper	190
Overhead transparency defects	190
Print quality problems associated with the environment	191

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HP 3550 manual Problemsolving, Viii

Contents

Use Page User Guide Copyright and License HP customer care Online ServicesHP service agreements HP toolbox HP support and information for Macintosh computers Table of contents O configuration Managing the printer Vii Problemsolving Viii Appendix C Printer specifications Glossary Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information User guide links Using the printer HP Color LaserJet 3550 printer Printer configurationsHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printer Printer features Features Accessories Paper handling HP Color LaserJet 3550 series printer Connectivity AccessibilitySupplies Walk around Front view shown with 500-sheet paper feeder Back and side view Printer software Printer drivers PCL Operating system JetReadyOperating system PS Emulation Software for networks HP Web JetadminAdditional drivers Linux UtilitiesHP toolbox Windows Network administratorOther components and utilities Macintosh OS Tray Dimensions Weight or thickness Capacity Print media specificationsSupported paper weights and sizes Tray 1 paper sizes1 Tray 2 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 3 paper sizes1 Control panel Control panel buttons and lights Control panel overviewControl panel buttons Button name Function Display Control panel indicator lightsIndicator Button name Accessing the control panel from a computer Printer display Getting started basics Control panel menusReady Information menu To access the menusMenu hierarchy Paper handling menu Configure device menu Diagnostics menu Component Test Paper path testManual Sensor Test PRINT/STOP Test Print File Directory Information menuPrint Usage Print PCL Font List Menu item Value Description Paper handling menuTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Printing menu Configure device menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item Values Append CR to LF Symbol setPrint quality menu Suppress Blank Pages Source Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Guard Fuser System setup menu Minutes HourHours See Auto continue for more information Resets menu Menu None Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set PowerSave time PowerSave timeTo set manually feed prompt Display brightness To disable or enable PowerSaveTo set the display brightness To set the personality Auto continueTo set the clearable warnings To set the auto continue Supplies lowTo set supplies low reporting Language Jam recoveryTo set jam recovery response To select language Using the printer control panel in shared environments Configuration Connecting the USB cable USB configurationUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces AppleTalk networks NetWare networksWindows and Windows NT networks UNIX/Linux networks Network configuration Configuring TCP/IP parameters Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX Disabling network protocols optional To disable AppleTalk To disable DLC/LLC Printing tasks Source Controlling print jobsType and Size Operating System Temporary change settings For print jobs Priority for print settingsGaining access to printer driver settings Permanently change default settings1 Change settings that you want Paper to avoid Selecting paperPaper that can damage the printer Enww Configuring size Configuring traysConfiguring type Tray 1 custom paper DimensionUnit of measure Printing from Tray 1 multipurpose tray Loading paper into Tray Enww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top margin Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Glossy paper Printing on special mediaTransparencies Colored paper Labels Heavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Automatic 2-sided printing available for the HP Color Control panel settings for automatic 2-sided printingSided duplex printing LaserJet 3700dn and 3700dtn printers Options for binding 2-sided printing jobs Manual 2-sided printing To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Enww Printing on custom-size paper Special printing situationsPrinting a different first Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Menu map Printer information pagesTo select Print Menu MAP Supplies status ConfigurationPress to select Print Configuration To print the supplies status Demo Press to select Print File Directory Enww To access the embedded Web server using a network Connection Settings tab Information tab Networking tab Other links Supported browsers Using the HP toolboxSupported operating systems To view HP toolbox Status tab Troubleshooting tabHP toolbox sections Alerts tab Set up e-mail alerts Advanced Printer Settings windowSet up status alerts Administrative settings Information tab Settings tabHP toolbox links Network tab Color 101 Paper selection Using colorHP ImageREt Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Print in Grayscale Automatic or manual color adjustmentManaging color Manual color options Managing color Matching colors Maintenance 107 Managing supplies Supplies life Press to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color Print cartridge storage Using the HP toolboxUsing HP Web Jetadmin HP print cartridges Print cartridge authentication HP fraud hotline Locating supplies and parts Supply replacement guidelinesReplacing supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panel Configuring e-mail alerts Software Information location Enww Problemsolving 131 Basic troubleshooting checklist Factors affecting printer performance Control panel message types Error messagesCritical error messages Status messages Control panel messages Control panel messages 13.XX.YY JAM Inside Front Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Upper Rear Door Parallel I/O Buffer Overflow Insufficient MemoryBuffer Overflow Serial I/O Buffer Overflow Unexpected Size in Tray Printer ErrorBAD Serial Transmission Load Tray X Type Size Unexpected Type in Tray Memory Dimm a Bank B No System 8X.YYYY EIO Error Storage Error Settings ChangedXxxx Printer Error Permanent Storage Full Cannot Duplex Check Rear BIN Cleaning Data ReceivedJOB Name Cannot Duplex Check Paper Flash File System is Full Do not Power OFF Flash File Operation FailedFlash Device Failure Flash is Write Protected Incorrect Color Cartridge Install Color CartridgeInstall Transfer Unit Initializing permanent storage Do not Power OFF Manually Feed Output Stack Order Color Cartridge NON HP Supply DetectedNON HP Supply USE Order Fuser KIT Demo ConfigurationPaper Path Test Event LOG Supplies Status Intermittent ModeRegistration Usage RAM Disk is Write Protected RAM Disk File System is FullReload Tray X Trnsprncy Size Remove AT Least ONE Print Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Replace Color Cartridge Replace Supplies Replace Transfer KIT FS Dimm in Slot Unauthorized Supply in USEUnsupported Data on USE Tray X Type Size Paper jams Paper jam recoveryPaper jam locations shown without optional Tray To disable paper jam recovery Common causes of paper jams1 SolutionCommon causes of paper jams Cause Common causes of paper jams Cause Clearing paper jams Jam in Tray Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Printer feeds multiple sheets Paper handling problemsPaper handling problems Two pages are printed on one piece of paper Cause Printer pulls from incorrect tray Cause Paper does not feed automatically Paper does not feed automatically Cause Paper does not feed from Trays 2 Envelopes jam or will not feed in the printer Cause Transparencies or glossy paper will not feed CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path test To highlight Print Test RegistrationEvent log To select Print Test No display message Printer response problemsPrinter response problems Control panel display is hard to read Cause See Changing printer control panel configuration settings Printer is on but is not receiving data Cause Unable to select the printer from the computer Cause Control panel settings work incorrectly Cause Printer control panel problemsPrinter control panel problems Unable to select Tray 3 optional 500-sheet paper feeder Printing black instead of color Color printing problemsColor printing problems Incorrect shade Click Settings Inconsistent colors after installing a print cartridgePrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer output Partial printout Guidelines for printing with different fontsManual 2-sided print job is ordered incorrectly Enww Unable to change system selections through software Software application problemsSoftware application problems Unable to select a font from the software Cause Print quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with paper jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193 Spare parts and supplies availability Part Part number Supplies, accessories, and part numbersType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Page Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site service Repacking the printer To repack the printer Enww Physical dimensions Printer specificationsSpecifications information Product Height Depth Width Weight Volt Models Minimum recommended circuit Capacity Power consumption average, in watts1Volt Models Acoustic emissions HP Color LaserJet 3700 series printer Operating environment specificationsAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Environmental product stewardship program Regulatory informationFCC regulations Protecting the environment Paper use Power consumptionToner consumption Plastics Material restrictions Material Safety Data Sheet Msds Extended warrantyPaper For more information Enww Conforms to the following Product Specifications Declaration of Conformities Regulatory Model Number4 Regulatory Model Number2 Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Vcci statement Japan Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Print server cards Printing a configurationWorking with memory Printer memory Installing memory and font DIMMs To install memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling memory To enable memory for WindowsEnabling the language font Dimm To enable fonts from the PCL 6 printer driver for Windows Checking Dimm installationTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp Glossary IPX/SPX PJL TCP/IP Symbols/Numerics Index Language Warranty Enww Page Q5990-90940