HP 3550 8 Problemsolving

Approximate replacement intervals for supplies for the HP Color LaserJet 3550
series printer ................................................................................................................	108
Approximate replacement intervals for supplies for the HP Color LaserJet 3700
series printer ................................................................................................................	108
Checking the print cartridge life ......................................................................................	109
Print cartridge storage ....................................................................................................	110
HP print cartridges ..........................................................................................................	110
Non-HP print cartridges ..................................................................................................	110
Print cartridge authentication ..........................................................................................	111
HP fraud hotline ..............................................................................................................	111
Replacing supplies and parts ................................................................................................	112
Locating supplies and parts ............................................................................................	112
Supply replacement guidelines ......................................................................................	112
Changing print cartridges ...............................................................................................	112
Replacing the transfer kit ................................................................................................	115
Replacing the fuser and pickup roller .............................................................................	119
Cleaning the printer ...............................................................................................................	128
To clean the printer using the printer control panel ........................................................	128
Configuring e-mail alerts .......................................................................................................	129
8 Problemsolving
Basic troubleshooting checklist .............................................................................................	132
Factors affecting printer performance ............................................................................	132
Control panel message types ...............................................................................................	133
Status messages ............................................................................................................	133
Warning messages .........................................................................................................	133
Error messages ..............................................................................................................	133
Critical error messages ...................................................................................................	133
Control panel messages .......................................................................................................	134
Paper jams ............................................................................................................................	152
Paper jam recovery ........................................................................................................	152
Common causes of paper jams ............................................................................................	154
Clearing paper jams ..............................................................................................................	156
Jam in Tray 1 ..................................................................................................................	156
Jam in Tray 2 or Tray 3 ..................................................................................................	158
Jam inside the upper rear door ......................................................................................	160
Jam inside the fuser area ...............................................................................................	162
Jam inside the lower rear door (rear output bin) ............................................................	167
Jam inside the front door ................................................................................................	168
Jam in the duplexer ........................................................................................................	170
Paper handling problems ......................................................................................................	172
Troubleshooting information pages .......................................................................................	178
Paper path test page ......................................................................................................	178
Registration page ...........................................................................................................	179
Event log .........................................................................................................................	179
Printer response problems ....................................................................................................	180
Printer control panel problems ..............................................................................................	183
Color printing problems .........................................................................................................	184
Incorrect printer output ..........................................................................................................	186
Guidelines for printing with different fonts ......................................................................	187
Software application problems ..............................................................................................	189
Print quality troubleshooting ..................................................................................................	190
Print quality problems associated with paper .................................................................	190
Overhead transparency defects .....................................................................................	190
Print quality problems associated with the environment ................................................	191

viii ENWW