The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer.
Menu item | Description |
|
|
PRINT EVENT LOG | This item will print an event log that will display |
| the last 50 entries in the printer event log, |
| starting with the most recent. |
|
|
SHOW EVENT LOG | This item displays the last 50 events on the |
| control panel display, starting with the most |
| recent. |
|
|
PQ TROUBLESHOOTING | This item will print a series of print quality |
| assessment pages that will help troubleshoot |
| many print quality problems. |
|
|
DISABLE CARTRIDGE CHECK | This test allows you to print with one or more |
| cartridges removed so that you can diagnose |
| print |
|
|
PAPER PATH SENSORS | This item shows the values of the sensors. |
| Values are updated as paper passes each |
| sensor. Jobs can be initiated from the control |
| panel or sent from the computer. |
|
|
paper path test | This item is useful for testing the paper handling |
| features of the printer, such as the configuration |
| of the trays. |
|
|
MANUAL SENSOR TEST | This item allows a service representative to test |
| the paper path sensors and switches for correct |
| operation. |
|
|
COMPONENT TEST | This item will activate individual parts |
| independently to isolate noise, leaking, and other |
| hardware issues. |
|
|
PRINT/STOP TEST | This item isolates print quality faults more |
| accurately by stopping the printer in |
| cycle. Stopping the printer in |
| cause a jam that may need to be manually |
| removed. A service representative should |
| perform this test. |
|
|
ENWW | Diagnostics menu 39 |