Diagnostics menu, Menu item Description | HP 3550 instruction

Diagnostics menu

The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer.

Menu item	Description
PRINT EVENT LOG	This item will print an event log that will display
	the last 50 entries in the printer event log,
	starting with the most recent.
SHOW EVENT LOG	This item displays the last 50 events on the
	control panel display, starting with the most
	recent.
PQ TROUBLESHOOTING	This item will print a series of print quality
	assessment pages that will help troubleshoot
	many print quality problems.
DISABLE CARTRIDGE CHECK	This test allows you to print with one or more
	cartridges removed so that you can diagnose
	print cartridge-related problems.
PAPER PATH SENSORS	This item shows the values of the sensors.
	Values are updated as paper passes each
	sensor. Jobs can be initiated from the control
	panel or sent from the computer.
paper path test	This item is useful for testing the paper handling
	features of the printer, such as the configuration
	of the trays.
MANUAL SENSOR TEST	This item allows a service representative to test
	the paper path sensors and switches for correct
	operation.
COMPONENT TEST	This item will activate individual parts
	independently to isolate noise, leaking, and other
	hardware issues.
PRINT/STOP TEST	This item isolates print quality faults more
	accurately by stopping the printer in mid-print
	cycle. Stopping the printer in mid-print cycle will
	cause a jam that may need to be manually
	removed. A service representative should
	perform this test.

ENWW	Diagnostics menu 39

Image 51

HP 3550 manual Diagnostics menu, Menu item Description

Contents

Use Page User Guide Copyright and License HP toolbox Online ServicesHP service agreements HP customer care HP support and information for Macintosh computers Table of contents O configuration Vii Managing the printer Viii Problemsolving Appendix C Printer specifications Glossary Index Printer basics User guide links Quick access to printer informationWhere to look for more information Setting up the printer Using the printer Printer configurations HP Color LaserJet 3550 printerHP Color LaserJet 3550n printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printer Features Printer features Paper handling Accessories Accessibility HP Color LaserJet 3550 series printer ConnectivitySupplies Front view shown with 500-sheet paper feeder Walk around Back and side view Printer drivers Printer software PS Emulation Operating system JetReadyOperating system PCL HP Web Jetadmin Software for networksAdditional drivers Utilities LinuxHP toolbox Macintosh OS Network administratorOther components and utilities Windows Tray 1 paper sizes1 Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness Capacity Automatic 2-sided printing Dimensions Weight and thickness Tray 2 paper sizes1Tray 3 paper sizes1 Control panel Button name Function Control panel overviewControl panel buttons Control panel buttons and lights Button name Control panel indicator lightsIndicator Display Printer display Accessing the control panel from a computer Control panel menus Getting started basicsReady Paper handling menu To access the menusMenu hierarchy Information menu Configure device menu Diagnostics menu PRINT/STOP Test Paper path testManual Sensor Test Component Test Print PCL Font List Information menuPrint Usage Print File Directory Paper handling menu Menu item Value DescriptionTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Configure device menu Printing menuManual Feed OFF Courier Font Regular Dark Menu item Values Wide A4 YES Print PS Errors OFF Suppress Blank Pages Symbol setPrint quality menu Append CR to LF Guard Fuser Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Source System setup menu Hour MinutesHours See Auto continue for more information Menu Resets menu None Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray PowerSave time To set PowerSave timeTo set manually feed prompt To disable or enable PowerSave Display brightnessTo set the display brightness Auto continue To set the personalityTo set the clearable warnings Supplies low To set the auto continueTo set supplies low reporting To select language Jam recoveryTo set jam recovery response Language Using the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection Available enhanced I/O interfaces HP Jetdirect print servers UNIX/Linux networks NetWare networksWindows and Windows NT networks AppleTalk networks Configuring TCP/IP parameters Network configuration Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeout Disabling network protocols optional To disable IPX/SPX To disable DLC/LLC To disable AppleTalk Printing tasks Controlling print jobs SourceType and Size Permanently change default settings1 Priority for print settingsGaining access to printer driver settings Operating System Temporary change settings For print jobs Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Loading paper into Tray Printing from Tray 1 multipurpose tray Enww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopes Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Colored paper Printing on special mediaTransparencies Glossy paper Heavy paper Labels HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper LaserJet 3700dn and 3700dtn printers Control panel settings for automatic 2-sided printingSided duplex printing Automatic 2-sided printing available for the HP Color Manual 2-sided printing Options for binding 2-sided printing jobs On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Enww Stopping a print request Special printing situationsPrinting a different first Printing on custom-size paper To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP To print the supplies status ConfigurationPress to select Print Configuration Supplies status Press to select Print File Directory Demo Enww Connection To access the embedded Web server using a network Information tab Settings tab Other links Networking tab To view HP toolbox Using the HP toolboxSupported operating systems Supported browsers Alerts tab Troubleshooting tabHP toolbox sections Status tab Administrative settings Advanced Printer Settings windowSet up status alerts Set up e-mail alerts Network tab Settings tabHP toolbox links Information tab 101 Color Standard red-green-blue sRGB Using colorHP ImageREt Paper selection Cmyk ink set emulation PostScript only Manual color options Automatic or manual color adjustmentManaging color Print in Grayscale Managing color Matching colors 107 Maintenance Supplies life Managing supplies Checking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color HP print cartridges Using the HP toolboxUsing HP Web Jetadmin Print cartridge storage HP fraud hotline Print cartridge authentication Changing print cartridges Supply replacement guidelinesReplacing supplies and parts Locating supplies and parts To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printer Software Information location Configuring e-mail alerts Enww 131 Problemsolving Factors affecting printer performance Basic troubleshooting checklist Status messages Error messagesCritical error messages Control panel message types Control panel messages Control panel messages 13.XX.YY JAM in Tray 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside Upper Rear Door Serial I/O Buffer Overflow Insufficient MemoryBuffer Overflow Parallel I/O Buffer Overflow Load Tray X Type Size Unexpected Type in Tray Printer ErrorBAD Serial Transmission Unexpected Size in Tray Memory No System Dimm a Bank B Permanent Storage Full Storage Error Settings ChangedXxxx Printer Error 8X.YYYY EIO Error Cannot Duplex Check Paper Cleaning Data ReceivedJOB Name Cannot Duplex Check Rear BIN Flash is Write Protected Do not Power OFF Flash File Operation FailedFlash Device Failure Flash File System is Full Initializing permanent storage Install Color CartridgeInstall Transfer Unit Incorrect Color Cartridge Manually Feed Output Stack Do not Power OFF Order Fuser KIT NON HP Supply DetectedNON HP Supply USE Order Color Cartridge Event LOG ConfigurationPaper Path Test Demo Usage Intermittent ModeRegistration Supplies Status RAM Disk File System is Full RAM Disk is Write ProtectedReload Tray X Trnsprncy Size Replace Color Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Remove AT Least ONE Print Cartridge Replace Transfer KIT Replace Supplies USE Tray X Type Size Unauthorized Supply in USEUnsupported Data on FS Dimm in Slot Paper jam recovery Paper jamsPaper jam locations shown without optional Tray To disable paper jam recovery Cause SolutionCommon causes of paper jams Common causes of paper jams1 Common causes of paper jams Cause Jam in Tray Clearing paper jams Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Two pages are printed on one piece of paper Cause Paper handling problemsPaper handling problems Printer feeds multiple sheets Paper does not feed automatically Printer pulls from incorrect tray Cause Paper does not feed from Trays 2 Paper does not feed automatically Cause Transparencies or glossy paper will not feed Cause Envelopes jam or will not feed in the printer CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pages To select Print Test RegistrationEvent log To highlight Print Test Control panel display is hard to read Cause Printer response problemsPrinter response problems No display message Printer is on but is not receiving data Cause See Changing printer control panel configuration settings Unable to select the printer from the computer Cause Unable to select Tray 3 optional 500-sheet paper feeder Printer control panel problemsPrinter control panel problems Control panel settings work incorrectly Cause Incorrect shade Color printing problemsColor printing problems Printing black instead of color Inconsistent colors after installing a print cartridge Click SettingsPrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer output Guidelines for printing with different fonts Partial printoutManual 2-sided print job is ordered incorrectly Enww Unable to select a font from the software Cause Software application problemsSoftware application problems Unable to change system selections through software Print quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer 193 Supplies and accessories Spare parts and supplies availability Supplies, accessories, and part numbers Part Part numberType/size J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and support Appendix B Service and support Page Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warranty To repack the printer Repacking the printer Enww Product Height Depth Width Weight Printer specificationsSpecifications information Physical dimensions Power consumption average, in watts1 Volt Models Minimum recommended circuit CapacityVolt Models Operating environment specifications Acoustic emissions HP Color LaserJet 3700 series printerAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Protecting the environment Regulatory informationFCC regulations Environmental product stewardship program Plastics Power consumptionToner consumption Paper use For more information Material Safety Data Sheet Msds Extended warrantyPaper Material restrictions Enww Declaration of Conformities Conforms to the following Product Specifications Regulatory Model Number4 Regulatory Model Number2 EMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulations Luokan 1 laserlaite Klass 1 Laser Apparat Laser statement for Finland Enww Printer memory Printing a configurationWorking with memory Print server cards To install memory and font DIMMs Installing memory and font DIMMs Installing memory and font DIMMs Enww Enww To enable memory for Windows Enabling memoryEnabling the language font Dimm Checking Dimm installation To enable fonts from the PCL 6 printer driver for WindowsTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Glossary Bootp IPX/SPX PJL TCP/IP Index Symbols/Numerics Language Warranty Enww Page Q5990-90940