Problemsolving, 131 | HP 3550 specs

8 Problemsolving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

●Basic troubleshooting checklist

●Control panel message types

●Control panel messages

●Paper jams

●Common causes of paper jams

●Clearing paper jams

●Paper handling problems

●Troubleshooting information pages

●Printer response problems

●Printer control panel problems

●Color printing problems

●Incorrect printer output

●Software application problems

●Print quality troubleshooting

ENWW

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HP 3550 manual Problemsolving, 131

Contents

Use Page User Guide Copyright and License HP toolbox Online ServicesHP service agreements HP customer care HP support and information for Macintosh computers Table of contents O configuration Vii Managing the printer Viii Problemsolving Appendix C Printer specifications Glossary Index Printer basics User guide links Quick access to printer informationWhere to look for more information Setting up the printer Using the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printer Features Printer features Paper handling Accessories Supplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Front view shown with 500-sheet paper feeder Walk around Back and side view Printer drivers Printer software PS Emulation Operating system JetReadyOperating system PCL Additional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Macintosh OS Network administratorOther components and utilities Windows Tray 1 paper sizes1 Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness Capacity Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Button name Function Control panel overviewControl panel buttons Control panel buttons and lights Button name Control panel indicator lightsIndicator Display Printer display Accessing the control panel from a computer Ready Control panel menusGetting started basics Paper handling menu To access the menusMenu hierarchy Information menu Configure device menu Diagnostics menu PRINT/STOP Test Paper path testManual Sensor Test Component Test Print PCL Font List Information menuPrint Usage Print File Directory Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Menu item Values Wide A4 YES Print PS Errors OFF Suppress Blank Pages Symbol setPrint quality menu Append CR to LF Guard Fuser Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Source System setup menu Hours HourMinutes See Auto continue for more information Menu Resets menu None Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue To select language Jam recoveryTo set jam recovery response Language Using the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection Available enhanced I/O interfaces HP Jetdirect print servers UNIX/Linux networks NetWare networksWindows and Windows NT networks AppleTalk networks Configuring TCP/IP parameters Network configuration Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeout Disabling network protocols optional To disable IPX/SPX To disable DLC/LLC To disable AppleTalk Printing tasks Type and Size Controlling print jobsSource Permanently change default settings1 Priority for print settingsGaining access to printer driver settings Operating System Temporary change settings For print jobs Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Loading paper into Tray Printing from Tray 1 multipurpose tray Enww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopes Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Colored paper Printing on special mediaTransparencies Glossy paper Heavy paper Labels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead LaserJet 3700dn and 3700dtn printers Control panel settings for automatic 2-sided printingSided duplex printing Automatic 2-sided printing available for the HP Color Manual 2-sided printing Options for binding 2-sided printing jobs On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Enww Stopping a print request Special printing situationsPrinting a different first Printing on custom-size paper To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map To print the supplies status ConfigurationPress to select Print Configuration Supplies status Press to select Print File Directory Demo Enww Connection To access the embedded Web server using a network Information tab Settings tab Other links Networking tab To view HP toolbox Using the HP toolboxSupported operating systems Supported browsers Alerts tab Troubleshooting tabHP toolbox sections Status tab Administrative settings Advanced Printer Settings windowSet up status alerts Set up e-mail alerts Network tab Settings tabHP toolbox links Information tab 101 Color Standard red-green-blue sRGB Using colorHP ImageREt Paper selection Cmyk ink set emulation PostScript only Manual color options Automatic or manual color adjustmentManaging color Print in Grayscale Managing color Matching colors 107 Maintenance Supplies life Managing supplies Cartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status HP print cartridges Using the HP toolboxUsing HP Web Jetadmin Print cartridge storage HP fraud hotline Print cartridge authentication Changing print cartridges Supply replacement guidelinesReplacing supplies and parts Locating supplies and parts To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printer Software Information location Configuring e-mail alerts Enww 131 Problemsolving Factors affecting printer performance Basic troubleshooting checklist Status messages Error messagesCritical error messages Control panel message types Control panel messages Control panel messages 13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Serial I/O Buffer Overflow Insufficient MemoryBuffer Overflow Parallel I/O Buffer Overflow Load Tray X Type Size Unexpected Type in Tray Printer ErrorBAD Serial Transmission Unexpected Size in Tray Memory No System Dimm a Bank B Permanent Storage Full Storage Error Settings ChangedXxxx Printer Error 8X.YYYY EIO Error Cannot Duplex Check Paper Cleaning Data ReceivedJOB Name Cannot Duplex Check Rear BIN Flash is Write Protected Do not Power OFF Flash File Operation FailedFlash Device Failure Flash File System is Full Initializing permanent storage Install Color CartridgeInstall Transfer Unit Incorrect Color Cartridge Manually Feed Output Stack Do not Power OFF Order Fuser KIT NON HP Supply DetectedNON HP Supply USE Order Color Cartridge Event LOG ConfigurationPaper Path Test Demo Usage Intermittent ModeRegistration Supplies Status Reload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected Replace Color Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Remove AT Least ONE Print Cartridge Replace Transfer KIT Replace Supplies USE Tray X Type Size Unauthorized Supply in USEUnsupported Data on FS Dimm in Slot Paper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Cause SolutionCommon causes of paper jams Common causes of paper jams1 Common causes of paper jams Cause Jam in Tray Clearing paper jams Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Two pages are printed on one piece of paper Cause Paper handling problemsPaper handling problems Printer feeds multiple sheets Paper does not feed automatically Printer pulls from incorrect tray Cause Paper does not feed from Trays 2 Paper does not feed automatically Cause Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pages To select Print Test RegistrationEvent log To highlight Print Test Control panel display is hard to read Cause Printer response problemsPrinter response problems No display message Printer is on but is not receiving data Cause See Changing printer control panel configuration settings Unable to select the printer from the computer Cause Unable to select Tray 3 optional 500-sheet paper feeder Printer control panel problemsPrinter control panel problems Control panel settings work incorrectly Cause Incorrect shade Color printing problemsColor printing problems Printing black instead of color Printed colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer output Manual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Unable to select a font from the software Cause Software application problemsSoftware application problems Unable to change system selections through software Overhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer 193 Supplies and accessories Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and support Appendix B Service and support Page Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warranty To repack the printer Repacking the printer Enww Product Height Depth Width Weight Printer specificationsSpecifications information Physical dimensions Volt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww Protecting the environment Regulatory informationFCC regulations Environmental product stewardship program Plastics Power consumptionToner consumption Paper use For more information Material Safety Data Sheet Msds Extended warrantyPaper Material restrictions Enww Declaration of Conformities Conforms to the following Product Specifications Regulatory Model Number4 Regulatory Model Number2 EMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulations Luokan 1 laserlaite Klass 1 Laser Apparat Laser statement for Finland Enww Printer memory Printing a configurationWorking with memory Print server cards To install memory and font DIMMs Installing memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Glossary Bootp IPX/SPX PJL TCP/IP Index Symbols/Numerics Language Warranty Enww Page Q5990-90940