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HP
3550 manual
Models:
3550
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250 pages
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Troubleshooting
Specifications
Install
Error codes
Supply replacement guidelines
Warranty
Dimension
Maintenance
O configuration
Connecting the USB cable
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Contents
Use
Page
User Guide
Copyright and License
HP customer care
Online Services
HP service agreements
HP toolbox
HP support and information for Macintosh computers
Table of contents
O configuration
Managing the printer
Vii
Problemsolving
Viii
Appendix C Printer specifications
Glossary Index
Printer basics
Setting up the printer
Quick access to printer information
Where to look for more information
User guide links
Using the printer
HP Color LaserJet 3550n printer
Printer configurations
HP Color LaserJet 3550 printer
HP Color LaserJet 3700 printer
HP Color LaserJet 3700n printer
HP Color LaserJet 3700dn printer
HP Color LaserJet 3700dtn printer
Printer features
Features
Accessories
Paper handling
Supplies
Accessibility
HP Color LaserJet 3550 series printer Connectivity
Walk around
Front view shown with 500-sheet paper feeder
Back and side view
Printer software
Printer drivers
PCL
Operating system JetReady
Operating system
PS Emulation
Additional drivers
HP Web Jetadmin
Software for networks
HP toolbox
Utilities
Linux
Windows
Network administrator
Other components and utilities
Macintosh OS
Tray Dimensions Weight or thickness Capacity
Print media specifications
Supported paper weights and sizes
Tray 1 paper sizes1
Tray 3 paper sizes1
Automatic 2-sided printing Dimensions Weight and thickness
Tray 2 paper sizes1
Control panel
Control panel buttons and lights
Control panel overview
Control panel buttons
Button name Function
Display
Control panel indicator lights
Indicator
Button name
Accessing the control panel from a computer
Printer display
Ready
Control panel menus
Getting started basics
Information menu
To access the menus
Menu hierarchy
Paper handling menu
Configure device menu
Diagnostics menu
Component Test
Paper path test
Manual Sensor Test
PRINT/STOP Test
Print File Directory
Information menu
Print Usage
Print PCL Font List
Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type
Paper handling menu
Menu item Value Description
Manual Feed OFF Courier Font Regular Dark
Configure device menu
Printing menu
Wide A4 YES Print PS Errors OFF
Menu item Values
Append CR to LF
Symbol set
Print quality menu
Suppress Blank Pages
Source
Adjust Tray
Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is
Guard Fuser
System setup menu
Hours
Hour
Minutes
See Auto continue for more information
Resets menu
Menu
None
Diagnostics menu
To set use requested tray
Changing printer control panel configuration settings
Tray behavior options use requested tray and manually feed
To set manually feed prompt
PowerSave time
To set PowerSave time
To set the display brightness
To disable or enable PowerSave
Display brightness
To set the clearable warnings
Auto continue
To set the personality
To set supplies low reporting
Supplies low
To set the auto continue
Language
Jam recovery
To set jam recovery response
To select language
Using the printer control panel in shared environments
Configuration
USB port connection
USB configuration
Connecting the USB cable
Parallel port connection
HP Jetdirect print servers
Available enhanced I/O interfaces
AppleTalk networks
NetWare networks
Windows and Windows NT networks
UNIX/Linux networks
Network configuration
Configuring TCP/IP parameters
Configuring TCP/IP parameters using Bootp or Dhcp
Setting an IP address
Setting the subnet mask
Setting the default gateway
Setting the syslog server
Setting the idle timeout
Setting the link speed
To disable IPX/SPX
Disabling network protocols optional
To disable AppleTalk
To disable DLC/LLC
Printing tasks
Type and Size
Controlling print jobs
Source
Operating System Temporary change settings For print jobs
Priority for print settings
Gaining access to printer driver settings
Permanently change default settings1
Change settings that you want
Paper that can damage the printer
Selecting paper
Paper to avoid
Enww
Configuring type
Configuring trays
Configuring size
Unit of measure
Dimension
Tray 1 custom paper
Printing from Tray 1 multipurpose tray
Loading paper into Tray
Enww
Printing envelopes from Tray
To load envelopes into Tray
Printing envelopes
Address type Left margin Top margin
Printing from Tray 2 and Tray
Enww
Loading paper into Tray
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Glossy paper
Printing on special media
Transparencies
Colored paper
Labels
Heavy paper
Recycled paper
HP LaserJet Tough paper
Preprinted forms and letterhead
Automatic 2-sided printing available for the HP Color
Control panel settings for automatic 2-sided printing
Sided duplex printing
LaserJet 3700dn and 3700dtn printers
Options for binding 2-sided printing jobs
Manual 2-sided printing
To manually print on two sides duplex
On the Finishing tab, select Print on Both Sides Manually
Enww
Printing on custom-size paper
Special printing situations
Printing a different first
Stopping a print request
To stop the current print job using the software application
Managing memory HP Color LaserJet 3700 series printer only
Managing the printer
To select Print Menu MAP
Printer information pages
Menu map
Supplies status
Configuration
Press to select Print Configuration
To print the supplies status
Demo
Press to select Print File Directory
Enww
To access the embedded Web server using a network
Connection
Settings tab
Information tab
Networking tab
Other links
Supported browsers
Using the HP toolbox
Supported operating systems
To view HP toolbox
Status tab
Troubleshooting tab
HP toolbox sections
Alerts tab
Set up e-mail alerts
Advanced Printer Settings window
Set up status alerts
Administrative settings
Information tab
Settings tab
HP toolbox links
Network tab
Color
101
Paper selection
Using color
HP ImageREt
Standard red-green-blue sRGB
Cmyk ink set emulation PostScript only
Print in Grayscale
Automatic or manual color adjustment
Managing color
Manual color options
Managing color
Matching colors
Maintenance
107
Managing supplies
Supplies life
Cartridge Replace Color
Checking the print cartridge life
Press to highlight Print Supplies Status
Print cartridge storage
Using the HP toolbox
Using HP Web Jetadmin
HP print cartridges
Print cartridge authentication
HP fraud hotline
Locating supplies and parts
Supply replacement guidelines
Replacing supplies and parts
Changing print cartridges
To change the print cartridge
Enww
Replacing the transfer kit
To replace the transfer unit
Recycle
Enww
To replace the fuser
To reset the transfer unit count
Replacing the fuser and pickup roller
Enww
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To replace the pickup roller
Remove the new pickup roller from the bag
Message NEW Fuser KIT
To reset the fuser count
Cleaning the printer
To clean the printer using the printer control panel
Configuring e-mail alerts
Software Information location
Enww
Problemsolving
131
Basic troubleshooting checklist
Factors affecting printer performance
Control panel message types
Error messages
Critical error messages
Status messages
Control panel messages
Control panel messages
13.XX.YY JAM Inside Upper Rear Door
13.XX.YY JAM in Tray
13.XX.YY JAM Inside Front Door
Parallel I/O Buffer Overflow
Insufficient Memory
Buffer Overflow
Serial I/O Buffer Overflow
Unexpected Size in Tray
Printer Error
BAD Serial Transmission
Load Tray X Type Size Unexpected Type in Tray
Memory
Dimm a Bank B
No System
8X.YYYY EIO Error
Storage Error Settings Changed
Xxxx Printer Error
Permanent Storage Full
Cannot Duplex Check Rear BIN
Cleaning Data Received
JOB Name
Cannot Duplex Check Paper
Flash File System is Full
Do not Power OFF Flash File Operation Failed
Flash Device Failure
Flash is Write Protected
Incorrect Color Cartridge
Install Color Cartridge
Install Transfer Unit
Initializing permanent storage
Do not Power OFF
Manually Feed Output Stack
Order Color Cartridge
NON HP Supply Detected
NON HP Supply USE
Order Fuser KIT
Demo
Configuration
Paper Path Test
Event LOG
Supplies Status
Intermittent Mode
Registration
Usage
Reload Tray X Trnsprncy Size
RAM Disk File System is Full
RAM Disk is Write Protected
Remove AT Least ONE Print Cartridge
To exit press Cancel Job key
Remove ALL Print Cartridges
Replace Color Cartridge
Replace Supplies
Replace Transfer KIT
FS Dimm in Slot
Unauthorized Supply in USE
Unsupported Data on
USE Tray X Type Size
Paper jam locations shown without optional Tray
Paper jam recovery
Paper jams
To disable paper jam recovery
Common causes of paper jams1
Solution
Common causes of paper jams
Cause
Common causes of paper jams Cause
Clearing paper jams
Jam in Tray
Clearing paper jams
Jam in Tray 2 or Tray
Printing on special media for more information
Jam inside the upper rear door
Enww
Jam inside the fuser area
Enww
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Jam inside the lower rear door rear output bin
Jam inside the front door
Enww
Jam in the duplexer
Enww
Printer feeds multiple sheets
Paper handling problems
Paper handling problems
Two pages are printed on one piece of paper Cause
Printer pulls from incorrect tray Cause
Paper does not feed automatically
Paper does not feed automatically Cause
Paper does not feed from Trays 2
Output is curled or wrinkled
Transparencies or glossy paper will not feed Cause
Envelopes jam or will not feed in the printer Cause
Cause Solution
Prints on one side even when 2-sided duplex was selected
Troubleshooting information pages
Paper path test
To highlight Print Test
Registration
Event log
To select Print Test
No display message
Printer response problems
Printer response problems
Control panel display is hard to read Cause
See Changing printer control panel configuration settings
Printer is on but is not receiving data Cause
Unable to select the printer from the computer Cause
Control panel settings work incorrectly Cause
Printer control panel problems
Printer control panel problems
Unable to select Tray 3 optional 500-sheet paper feeder
Printing black instead of color
Color printing problems
Color printing problems
Incorrect shade
Printed colors do not match screen colors Cause
Inconsistent colors after installing a print cartridge
Click Settings
Incorrect printer output
Incorrect printer output
Manual 2-sided print job is ordered incorrectly
Guidelines for printing with different fonts
Partial printout
Enww
Unable to change system selections through software
Software application problems
Software application problems
Unable to select a font from the software Cause
Overhead transparency defects
Print quality troubleshooting
Print quality problems associated with paper
Print quality troubleshooting pages
Print quality problems associated with the environment
Print quality problems associated with paper jams
Calibrating the printer
Supplies and accessories
193
Spare parts and supplies availability
Type/size
Supplies, accessories, and part numbers
Part Part number
J3258B
Part Part number Type/size
Enww
Service and support
Hewlett-Packard limited warranty statement
Appendix B Service and support
Page
Extended warranty
HP maintenance agreements
On-site service agreements
Next-day on-site service
Repacking the printer
To repack the printer
Enww
Physical dimensions
Printer specifications
Specifications information
Product Height Depth Width Weight
Volt Models
Power consumption average, in watts1
Volt Models Minimum recommended circuit Capacity
Acoustic emissions HP Color LaserJet 3550 series printer1
Operating environment specifications
Acoustic emissions HP Color LaserJet 3700 series printer
Enww
Environmental product stewardship program
Regulatory information
FCC regulations
Protecting the environment
Paper use
Power consumption
Toner consumption
Plastics
Material restrictions
Material Safety Data Sheet Msds Extended warranty
Paper
For more information
Enww
Conforms to the following Product Specifications
Declaration of Conformities
Regulatory Model Number4
Regulatory Model Number2
Canadian DOC regulations
Safety statements
Laser safety
EMI statement Korea Vcci statement Japan
Laser statement for Finland
Luokan 1 laserlaite Klass 1 Laser Apparat
Enww
Print server cards
Printing a configuration
Working with memory
Printer memory
Installing memory and font DIMMs
To install memory and font DIMMs
Installing memory and font DIMMs
Enww
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Enabling the language font Dimm
To enable memory for Windows
Enabling memory
To check Dimm installation
Checking Dimm installation
To enable fonts from the PCL 6 printer driver for Windows
To install an HP Jetdirect print server card
Enww
Enww
Bootp
Glossary
IPX/SPX
PJL
TCP/IP
Symbols/Numerics
Index
Language
Warranty
Enww
Page
Q5990-90940