BAD Serial Transmission, Unexpected Size in Tray | HP 3550 guide

Control panel messages (continued)

Control panel message

40 BAD SERIAL

TRANSMISSION

alternates with

To continue press

40 EIO X BAD TRANSMISSION To continue press

41.3UNEXPECTED SIZE IN TRAY X

alternates with

LOAD TRAY X <TYPE> <SIZE>

41.5UNEXPECTED TYPE IN TRAY X

alternates with

LOAD TRAY X <TYPE> <SIZE>

41.X

PRINTER ERROR

alternates with

To continue press

Description

A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data.

A connection with the card in EIO slot X has been abnormally broken.

Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray.

The printer senses a different paper type in the paper path than what is configured in the tray.

A printer error has occurred.

Recommended action

For the HP Color LaserJet 3700 series printer only.

1.Press to continue printing.

NOTE

A loss of data will occur.

2.If the message persists, contact HP Support.

For the HP Color LaserJet 3700 series printer only when an EIO device is installed.

1.Press to continue printing.

NOTE

A loss of data will occur.

2.If the message persists, contact HP Support.

1.Load the paper as instructed.

2.Press to print.

3.If the incorrect size was selected, press STOP to cancel the job or press for help.

4.If the incorrect tray was selected, press Stop to cancel the job.

5.Configure the trays correctly and resend the job.

Ensure all trays are configured correctly before printing again. See Configuring trays for more information.

1.Load the paper as instructed.

2.Press to print.

3.If the incorrect type was selected, press STOP to cancel the job or press for help.

4.Configure the trays correctly and resend the job.

Ensure all trays are configured correctly before printing again. See Configuring trays for more information.

1.Press to continue or press for more information.

2.If the message persists after exiting help, turn the printer off and then back on.

3.If the message still persists, contact HP Support.

ENWW	Control panel messages 137

Image 149

HP 3550 BAD Serial Transmission, Unexpected Size in Tray, Load Tray X Type Size Unexpected Type in Tray, Printer Error

Contents

Use Page User Guide Copyright and License HP service agreements Online ServicesHP customer care HP toolbox HP support and information for Macintosh computers Table of contents O configuration Vii Managing the printer Viii Problemsolving Appendix C Printer specifications Glossary Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer User guide links Using the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700dtn printer HP Color LaserJet 3700dn printer Features Printer features Paper handling Accessories Supplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Front view shown with 500-sheet paper feeder Walk around Back and side view Printer drivers Printer software Operating system Operating system JetReadyPCL PS Emulation Additional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Other components and utilities Network administratorWindows Macintosh OS Supported paper weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1 Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel buttons Control panel overviewControl panel buttons and lights Button name Function Indicator Control panel indicator lightsDisplay Button name Printer display Accessing the control panel from a computer Ready Control panel menusGetting started basics Menu hierarchy To access the menusInformation menu Paper handling menu Configure device menu Diagnostics menu Manual Sensor Test Paper path testComponent Test PRINT/STOP Test Print Usage Information menuPrint File Directory Print PCL Font List Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Menu item Values Wide A4 YES Print PS Errors OFF Print quality menu Symbol setAppend CR to LF Suppress Blank Pages Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Adjust TraySource Guard Fuser System setup menu Hours HourMinutes See Auto continue for more information Menu Resets menu None Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue To set jam recovery response Jam recoveryLanguage To select language Using the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection Available enhanced I/O interfaces HP Jetdirect print servers Windows and Windows NT networks NetWare networksAppleTalk networks UNIX/Linux networks Configuring TCP/IP parameters Network configuration Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the link speed Setting the idle timeout Disabling network protocols optional To disable IPX/SPX To disable DLC/LLC To disable AppleTalk Printing tasks Type and Size Controlling print jobsSource Gaining access to printer driver settings Priority for print settingsOperating System Temporary change settings For print jobs Permanently change default settings1 Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Loading paper into Tray Printing from Tray 1 multipurpose tray Enww Printing envelopes from Tray To load envelopes into Tray Address type Left margin Top margin Printing envelopes Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Transparencies Printing on special mediaGlossy paper Colored paper Heavy paper Labels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Sided duplex printing Control panel settings for automatic 2-sided printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printers Manual 2-sided printing Options for binding 2-sided printing jobs On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Enww Printing a different first Special printing situationsPrinting on custom-size paper Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Press to select Print Configuration ConfigurationSupplies status To print the supplies status Press to select Print File Directory Demo Enww Connection To access the embedded Web server using a network Information tab Settings tab Other links Networking tab Supported operating systems Using the HP toolboxSupported browsers To view HP toolbox HP toolbox sections Troubleshooting tabStatus tab Alerts tab Set up status alerts Advanced Printer Settings windowSet up e-mail alerts Administrative settings HP toolbox links Settings tabInformation tab Network tab 101 Color HP ImageREt Using colorPaper selection Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color options Managing color Matching colors 107 Maintenance Supplies life Managing supplies Cartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Using HP Web Jetadmin Using the HP toolboxPrint cartridge storage HP print cartridges HP fraud hotline Print cartridge authentication Replacing supplies and parts Supply replacement guidelinesLocating supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count To clean the printer using the printer control panel Cleaning the printer Software Information location Configuring e-mail alerts Enww 131 Problemsolving Factors affecting printer performance Basic troubleshooting checklist Critical error messages Error messagesControl panel message types Status messages Control panel messages Control panel messages 13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Buffer Overflow Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer Overflow BAD Serial Transmission Printer ErrorUnexpected Size in Tray Load Tray X Type Size Unexpected Type in Tray Memory No System Dimm a Bank B Xxxx Printer Error Storage Error Settings Changed8X.YYYY EIO Error Permanent Storage Full JOB Name Cleaning Data ReceivedCannot Duplex Check Rear BIN Cannot Duplex Check Paper Flash Device Failure Do not Power OFF Flash File Operation FailedFlash File System is Full Flash is Write Protected Install Transfer Unit Install Color CartridgeIncorrect Color Cartridge Initializing permanent storage Manually Feed Output Stack Do not Power OFF NON HP Supply USE NON HP Supply DetectedOrder Color Cartridge Order Fuser KIT Paper Path Test ConfigurationDemo Event LOG Registration Intermittent ModeSupplies Status Usage Reload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected Remove ALL Print Cartridges To exit press Cancel Job keyRemove AT Least ONE Print Cartridge Replace Color Cartridge Replace Transfer KIT Replace Supplies Unsupported Data on Unauthorized Supply in USEFS Dimm in Slot USE Tray X Type Size Paper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Common causes of paper jams SolutionCommon causes of paper jams1 Cause Common causes of paper jams Cause Jam in Tray Clearing paper jams Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper Cause Paper does not feed automatically Printer pulls from incorrect tray Cause Paper does not feed from Trays 2 Paper does not feed automatically Cause Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Paper path test Troubleshooting information pages Event log RegistrationTo highlight Print Test To select Print Test Printer response problems Printer response problemsNo display message Control panel display is hard to read Cause Printer is on but is not receiving data Cause See Changing printer control panel configuration settings Unable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feeder Color printing problems Color printing problemsPrinting black instead of color Incorrect shade Printed colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer output Manual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software Cause Overhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer 193 Supplies and accessories Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Hewlett-Packard limited warranty statement Service and support Appendix B Service and support Page On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site service To repack the printer Repacking the printer Enww Specifications information Printer specificationsPhysical dimensions Product Height Depth Width Weight Volt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww FCC regulations Regulatory informationEnvironmental product stewardship program Protecting the environment Toner consumption Power consumptionPaper use Plastics Paper Material Safety Data Sheet Msds Extended warrantyMaterial restrictions For more information Enww Declaration of Conformities Conforms to the following Product Specifications Regulatory Model Number4 Regulatory Model Number2 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement Japan Luokan 1 laserlaite Klass 1 Laser Apparat Laser statement for Finland Enww Working with memory Printing a configurationPrint server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Glossary Bootp IPX/SPX PJL TCP/IP Index Symbols/Numerics Language Warranty Enww Page Q5990-90940