Paper handling problems (continued)
Printer feeds incorrect page size
Cause | Solution | |
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The correct size paper for Tray 1 is not selected | From the control panel, select the correct size | |
in the printer control panel. | paper for Tray 1. | |
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The paper size is not configured correctly for the | Print a configuration page or use the control | |
tray. | panel to determine the paper size for which the | |
| tray is configured. | |
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Printer pulls from incorrect tray |
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Cause | Solution | |
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You are using a driver for a different printer. | Use a driver for this printer. | |
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The specified tray is empty. | Load paper in the specified tray. | |
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Tray behavior for the requested tray is set to | Change the setting to EXCLUSIVELY. | |
FIRST in the system setup submenu of the |
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Configure Device menu. |
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The paper size is not configured correctly for the | Print a configuration page or use the control | |
tray. | panel to determine the paper size for which the | |
| tray is configured. | |
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The USE REQUESTED TRAY setting in the | Load paper in the requested tray. | |
printer control panel is set to EXCLUSIVELY, | or | |
and the requested tray is empty. The printer will | ||
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not use another tray. | Change the setting from EXCLUSIVELY to | |
| FIRST in the Configuration Menu. This will allow | |
| the printer to use the paper in other trays if no | |
| paper is loaded in the specified tray. | |
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Paper does not feed automatically |
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Cause | Solution | |
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Manual feed is selected in the software | Load Tray 1 with paper, or, if the paper is | |
application. | loaded, press . | |
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The correct size paper is not loaded. | Load the correct size paper. | |
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The tray is empty. | Load paper into the tray. | |
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Paper from a previous jam has not been | Open the printer and remove any paper in the | |
completely removed. | paper path. Closely inspect the fuser area for | |
| jams. See Paper jams. | |
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The paper size is not configured correctly for the | Print a configuration page or use the control | |
tray. | panel to determine the paper size for which the | |
| tray is configured. | |
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The guides in the tray are not against the paper. | Verify that the guides are touching the paper. | |
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ENWW | Paper handling problems 173 |