The following table lists common software application problems and suggested solutions for resolving them.
Software application problems
Unable to change system selections through software
Cause | Solution |
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System software changes are locked out by the | Contact the network administrator. |
printer control panel. |
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The software application does not support | See the software application documentation. |
system changes. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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The correct application driver is not loaded. | Load the correct application driver. |
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Unable to select a font from the software |
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Cause | Solution |
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The font is not available to the software | See the software application documentation. |
application. |
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Unable to select colors from the software |
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Cause | Solution |
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The software application does not support color. | See the documentation for the software |
| application. |
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Color mode is not selected in the software | Select Color mode instead of Grayscale or |
application or printer driver. | Monochrome mode. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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Printer driver does not recognize Tray 3 or the duplex printing accessory | |
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Cause | Solution |
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The printer driver has not been configured to | See the printer driver's online Help for |
recognize Tray 3 or the duplex printing accessory. | instructions on how to configure the driver to |
| recognize printer accessories. |
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The accessory may not be installed. | Verify that the accessory is properly installed. |
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ENWW | Software application problems 189 |