Software application problems

The following table lists common software application problems and suggested solutions for resolving them.

Software application problems

Unable to change system selections through software

Cause

System software changes are locked out by the printer control panel.

The software application does not support system changes.

The correct printer driver is not loaded. The correct application driver is not loaded.

Unable to select a font from the software Cause

The font is not available to the software application.

Unable to select colors from the software Cause

The software application does not support color.

Color mode is not selected in the software application or printer driver.

The correct printer driver is not loaded.

Solution

Contact the network administrator.

See the software application documentation.

Load the correct printer driver. Load the correct application driver.

Solution

See the software application documentation.

Solution

See the documentation for the software application.

Select Color mode instead of Grayscale or Monochrome mode.

Load the correct printer driver.

Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause

The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory.

Solution

See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories.

The accessory may not be installed.

Verify that the accessory is properly installed.

ENWW

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HP 3550 manual Software application problems, Unable to change system selections through software