Paper handling problems (continued)
Transparencies or glossy paper will not feed
Cause | Solution |
|
|
Unsupported transparencies may have been | Use transparencies designed for HP Color |
loaded. | LaserJet printers. |
|
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The correct paper type is not specified in the | Verify that the correct paper type is selected in |
software or printer driver. | the software or printer driver. |
|
|
The tray is overfilled. | Remove excess paper from the tray. Make sure |
| the paper does not exceed the maximum stack |
| height indicator mark in Trays 2 or 3. Do not |
| exceed the maximum stack height for Tray 1. |
|
|
Paper in another tray is the same size as the | Make sure that the tray containing the |
transparencies, and the printer is defaulting to | transparencies or glossy paper is selected in the |
the other tray. | software application or printer driver. Use the |
| printer control panel to configure the tray to the |
| paper type loaded. |
|
|
The tray containing the transparencies or glossy | Make sure that the tray containing the |
paper is not configured correctly for type. | transparencies or glossy paper is selected in the |
| software application or printer driver. Use the |
| printer control panel to configure the tray to the |
| paper type loaded. See Configuring trays. |
|
|
Envelopes jam or will not feed in the printer |
|
|
|
Cause | Solution |
|
|
Envelopes are loaded in an unsupported tray. | Load envelopes into Tray 1. |
Only Tray 1 can feed envelopes. |
|
|
|
Envelopes are curled or damaged. | Try using different envelopes. Store envelopes in |
| a controlled environment. See Envelopes for |
| more information. |
|
|
Envelopes are sealing because the moisture | Try using different envelopes. Store envelopes in |
content is too high. | a controlled environment. |
|
|
Envelope orientation is incorrect. | Verify that the envelope is loaded correctly. See |
| |
|
|
This printer does not support the envelopes | See Supported paper weights and sizes or the |
being used. | HP LaserJet Printer Family Print Media |
| Specification Guide. |
|
|
Tray 1 is configured for a size other than | Configure Tray 1 size for envelopes. |
envelopes. |
|
|
|
Output is curled or wrinkled |
|
|
|
Cause | Solution |
|
|
Paper does not meet the specifications for this | Use only paper that meets the HP paper |
printer. | specifications for this printer. See Supported |
| |
|
|
ENWW | Paper handling problems 175 |