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3550
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Troubleshooting
Specs
Install
Error messages
Setting the default gateway
Symbol set
HP Web Jetadmin
Connecting the USB cable
Warranty
Dimension
Page 1
Image 1
HP Color LaserJet 3550 and 3700 series printer
Use
Page 2
Page 1
Image 1
Page 2
Contents
Use
Page
User Guide
Copyright and License
HP service agreements
Online Services
HP customer care
HP toolbox
HP support and information for Macintosh computers
Table of contents
O configuration
Vii
Managing the printer
Viii
Problemsolving
Appendix C Printer specifications
Glossary Index
Printer basics
Where to look for more information
Quick access to printer information
Setting up the printer
User guide links
Using the printer
HP Color LaserJet 3550 printer
Printer configurations
HP Color LaserJet 3550n printer
HP Color LaserJet 3700n printer
HP Color LaserJet 3700 printer
HP Color LaserJet 3700dtn printer
HP Color LaserJet 3700dn printer
Features
Printer features
Paper handling
Accessories
HP Color LaserJet 3550 series printer Connectivity
Accessibility
Supplies
Front view shown with 500-sheet paper feeder
Walk around
Back and side view
Printer drivers
Printer software
Operating system
Operating system JetReady
PCL
PS Emulation
Software for networks
HP Web Jetadmin
Additional drivers
Linux
Utilities
HP toolbox
Other components and utilities
Network administrator
Windows
Macintosh OS
Supported paper weights and sizes
Print media specifications
Tray Dimensions Weight or thickness Capacity
Tray 1 paper sizes1
Tray 2 paper sizes1
Automatic 2-sided printing Dimensions Weight and thickness
Tray 3 paper sizes1
Control panel
Control panel buttons
Control panel overview
Control panel buttons and lights
Button name Function
Indicator
Control panel indicator lights
Display
Button name
Printer display
Accessing the control panel from a computer
Getting started basics
Control panel menus
Ready
Menu hierarchy
To access the menus
Information menu
Paper handling menu
Configure device menu
Diagnostics menu
Manual Sensor Test
Paper path test
Component Test
PRINT/STOP Test
Print Usage
Information menu
Print File Directory
Print PCL Font List
Menu item Value Description
Paper handling menu
Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type
Printing menu
Configure device menu
Manual Feed OFF Courier Font Regular Dark
Menu item Values
Wide A4 YES Print PS Errors OFF
Print quality menu
Symbol set
Append CR to LF
Suppress Blank Pages
Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is
Adjust Tray
Source
Guard Fuser
System setup menu
Minutes
Hour
Hours
See Auto continue for more information
Menu
Resets menu
None
Diagnostics menu
Tray behavior options use requested tray and manually feed
Changing printer control panel configuration settings
To set use requested tray
To set PowerSave time
PowerSave time
To set manually feed prompt
Display brightness
To disable or enable PowerSave
To set the display brightness
To set the personality
Auto continue
To set the clearable warnings
To set the auto continue
Supplies low
To set supplies low reporting
To set jam recovery response
Jam recovery
Language
To select language
Using the printer control panel in shared environments
Configuration
Connecting the USB cable
USB configuration
USB port connection
Parallel port connection
Available enhanced I/O interfaces
HP Jetdirect print servers
Windows and Windows NT networks
NetWare networks
AppleTalk networks
UNIX/Linux networks
Configuring TCP/IP parameters
Network configuration
Configuring TCP/IP parameters using Bootp or Dhcp
Setting an IP address
Setting the subnet mask
Setting the default gateway
Setting the syslog server
Setting the link speed
Setting the idle timeout
Disabling network protocols optional
To disable IPX/SPX
To disable DLC/LLC
To disable AppleTalk
Printing tasks
Source
Controlling print jobs
Type and Size
Gaining access to printer driver settings
Priority for print settings
Operating System Temporary change settings For print jobs
Permanently change default settings1
Change settings that you want
Paper to avoid
Selecting paper
Paper that can damage the printer
Enww
Configuring size
Configuring trays
Configuring type
Tray 1 custom paper
Dimension
Unit of measure
Loading paper into Tray
Printing from Tray 1 multipurpose tray
Enww
Printing envelopes from Tray
To load envelopes into Tray
Address type Left margin Top margin
Printing envelopes
Printing from Tray 2 and Tray
Enww
Loading paper into Tray
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Transparencies
Printing on special media
Glossy paper
Colored paper
Heavy paper
Labels
Preprinted forms and letterhead
HP LaserJet Tough paper
Recycled paper
Sided duplex printing
Control panel settings for automatic 2-sided printing
Automatic 2-sided printing available for the HP Color
LaserJet 3700dn and 3700dtn printers
Manual 2-sided printing
Options for binding 2-sided printing jobs
On the Finishing tab, select Print on Both Sides Manually
To manually print on two sides duplex
Enww
Printing a different first
Special printing situations
Printing on custom-size paper
Stopping a print request
To stop the current print job using the software application
Managing memory HP Color LaserJet 3700 series printer only
Managing the printer
Menu map
Printer information pages
To select Print Menu MAP
Press to select Print Configuration
Configuration
Supplies status
To print the supplies status
Press to select Print File Directory
Demo
Enww
Connection
To access the embedded Web server using a network
Information tab
Settings tab
Other links
Networking tab
Supported operating systems
Using the HP toolbox
Supported browsers
To view HP toolbox
HP toolbox sections
Troubleshooting tab
Status tab
Alerts tab
Set up status alerts
Advanced Printer Settings window
Set up e-mail alerts
Administrative settings
HP toolbox links
Settings tab
Information tab
Network tab
101
Color
HP ImageREt
Using color
Paper selection
Standard red-green-blue sRGB
Cmyk ink set emulation PostScript only
Managing color
Automatic or manual color adjustment
Print in Grayscale
Manual color options
Managing color
Matching colors
107
Maintenance
Supplies life
Managing supplies
Press to highlight Print Supplies Status
Checking the print cartridge life
Cartridge Replace Color
Using HP Web Jetadmin
Using the HP toolbox
Print cartridge storage
HP print cartridges
HP fraud hotline
Print cartridge authentication
Replacing supplies and parts
Supply replacement guidelines
Locating supplies and parts
Changing print cartridges
To change the print cartridge
Enww
Replacing the transfer kit
To replace the transfer unit
Recycle
Enww
Replacing the fuser and pickup roller
To reset the transfer unit count
To replace the fuser
Enww
Enww
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To replace the pickup roller
Remove the new pickup roller from the bag
Message NEW Fuser KIT
To reset the fuser count
To clean the printer using the printer control panel
Cleaning the printer
Software Information location
Configuring e-mail alerts
Enww
131
Problemsolving
Factors affecting printer performance
Basic troubleshooting checklist
Critical error messages
Error messages
Control panel message types
Status messages
Control panel messages
Control panel messages
13.XX.YY JAM Inside Front Door
13.XX.YY JAM in Tray
13.XX.YY JAM Inside Upper Rear Door
Buffer Overflow
Insufficient Memory
Parallel I/O Buffer Overflow
Serial I/O Buffer Overflow
BAD Serial Transmission
Printer Error
Unexpected Size in Tray
Load Tray X Type Size Unexpected Type in Tray
Memory
No System
Dimm a Bank B
Xxxx Printer Error
Storage Error Settings Changed
8X.YYYY EIO Error
Permanent Storage Full
JOB Name
Cleaning Data Received
Cannot Duplex Check Rear BIN
Cannot Duplex Check Paper
Flash Device Failure
Do not Power OFF Flash File Operation Failed
Flash File System is Full
Flash is Write Protected
Install Transfer Unit
Install Color Cartridge
Incorrect Color Cartridge
Initializing permanent storage
Manually Feed Output Stack
Do not Power OFF
NON HP Supply USE
NON HP Supply Detected
Order Color Cartridge
Order Fuser KIT
Paper Path Test
Configuration
Demo
Event LOG
Registration
Intermittent Mode
Supplies Status
Usage
RAM Disk is Write Protected
RAM Disk File System is Full
Reload Tray X Trnsprncy Size
Remove ALL Print Cartridges
To exit press Cancel Job key
Remove AT Least ONE Print Cartridge
Replace Color Cartridge
Replace Transfer KIT
Replace Supplies
Unsupported Data on
Unauthorized Supply in USE
FS Dimm in Slot
USE Tray X Type Size
Paper jams
Paper jam recovery
Paper jam locations shown without optional Tray
To disable paper jam recovery
Common causes of paper jams
Solution
Common causes of paper jams1
Cause
Common causes of paper jams Cause
Jam in Tray
Clearing paper jams
Clearing paper jams
Jam in Tray 2 or Tray
Printing on special media for more information
Jam inside the upper rear door
Enww
Jam inside the fuser area
Enww
Enww
Enww
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Jam inside the lower rear door rear output bin
Jam inside the front door
Enww
Jam in the duplexer
Enww
Paper handling problems
Paper handling problems
Printer feeds multiple sheets
Two pages are printed on one piece of paper Cause
Paper does not feed automatically
Printer pulls from incorrect tray Cause
Paper does not feed from Trays 2
Paper does not feed automatically Cause
Envelopes jam or will not feed in the printer Cause
Transparencies or glossy paper will not feed Cause
Output is curled or wrinkled
Cause Solution
Prints on one side even when 2-sided duplex was selected
Paper path test
Troubleshooting information pages
Event log
Registration
To highlight Print Test
To select Print Test
Printer response problems
Printer response problems
No display message
Control panel display is hard to read Cause
Printer is on but is not receiving data Cause
See Changing printer control panel configuration settings
Unable to select the printer from the computer Cause
Printer control panel problems
Printer control panel problems
Control panel settings work incorrectly Cause
Unable to select Tray 3 optional 500-sheet paper feeder
Color printing problems
Color printing problems
Printing black instead of color
Incorrect shade
Click Settings
Inconsistent colors after installing a print cartridge
Printed colors do not match screen colors Cause
Incorrect printer output
Incorrect printer output
Partial printout
Guidelines for printing with different fonts
Manual 2-sided print job is ordered incorrectly
Enww
Software application problems
Software application problems
Unable to change system selections through software
Unable to select a font from the software Cause
Print quality problems associated with paper
Print quality troubleshooting
Overhead transparency defects
Print quality problems associated with paper jams
Print quality problems associated with the environment
Print quality troubleshooting pages
Calibrating the printer
193
Supplies and accessories
Spare parts and supplies availability
Part Part number
Supplies, accessories, and part numbers
Type/size
J3258B
Part Part number Type/size
Enww
Hewlett-Packard limited warranty statement
Service and support
Appendix B Service and support
Page
On-site service agreements
HP maintenance agreements
Extended warranty
Next-day on-site service
To repack the printer
Repacking the printer
Enww
Specifications information
Printer specifications
Physical dimensions
Product Height Depth Width Weight
Volt Models Minimum recommended circuit Capacity
Power consumption average, in watts1
Volt Models
Acoustic emissions HP Color LaserJet 3700 series printer
Operating environment specifications
Acoustic emissions HP Color LaserJet 3550 series printer1
Enww
FCC regulations
Regulatory information
Environmental product stewardship program
Protecting the environment
Toner consumption
Power consumption
Paper use
Plastics
Paper
Material Safety Data Sheet Msds Extended warranty
Material restrictions
For more information
Enww
Declaration of Conformities
Conforms to the following Product Specifications
Regulatory Model Number4
Regulatory Model Number2
Laser safety
Safety statements
Canadian DOC regulations
EMI statement Korea Vcci statement Japan
Luokan 1 laserlaite Klass 1 Laser Apparat
Laser statement for Finland
Enww
Working with memory
Printing a configuration
Print server cards
Printer memory
To install memory and font DIMMs
Installing memory and font DIMMs
Installing memory and font DIMMs
Enww
Enww
Enabling memory
To enable memory for Windows
Enabling the language font Dimm
To enable fonts from the PCL 6 printer driver for Windows
Checking Dimm installation
To check Dimm installation
To install an HP Jetdirect print server card
Enww
Enww
Glossary
Bootp
IPX/SPX
PJL
TCP/IP
Index
Symbols/Numerics
Language
Warranty
Enww
Page
Q5990-90940
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