Color printing problems, Printing black instead of color | HP 3550

Color printing problems

The following table lists common color printing problems and suggested solutions for resolving them.

Color printing problems

Printing black instead of color

Cause

Grayscale is selected in the software application or printer driver.

Solution

Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver. See Printer information pages to learn how to print a configuration page.

The correct printer driver is not selected in your software application.

No color appears on the configuration page.

Incorrect shade

Cause

The paper does not meet the specifications for this printer.

Select the correct printer driver.

Contact HP support.

Solution

See the HP LaserJet Printer Family Print Media Specification Guide.

Go to http://www.hp.com/support/clj3550 or http://www.hp.com/support/clj3700 (depending on the printer model) for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals.

You are operating the printer in excessively humid conditions.

Missing color

Cause

The HP print cartridge is defective.

Verify that the printer environment is within humidity specifications.

Calibrate the printer. See Print quality menu.

NOTE

For more information about color quality problems see Print quality troubleshooting.

Solution

Replace the cartridge.

184 Chapter 8 Problemsolving

ENWW

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HP 3550 manual Color printing problems, Printing black instead of color, Incorrect shade, Missing color

Contents

Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolbox HP support and information for Macintosh computers Table of contents O configuration Managing the printer Vii Problemsolving Viii Appendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide links Using the printer HP Color LaserJet 3550 printer Printer configurationsHP Color LaserJet 3550n printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printer Printer features Features Accessories Paper handling HP Color LaserJet 3550 series printer Connectivity AccessibilitySupplies Walk around Front view shown with 500-sheet paper feeder Back and side view Printer software Printer drivers Operating system JetReady Operating systemPCL PS Emulation Software for networks HP Web JetadminAdditional drivers Linux UtilitiesHP toolbox Network administrator Other components and utilitiesWindows Macintosh OS Print media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1 Tray 2 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 3 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name Function Control panel indicator lights IndicatorDisplay Button name Accessing the control panel from a computer Printer display Getting started basics Control panel menusReady To access the menus Menu hierarchyInformation menu Paper handling menu Configure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP Test Information menu Print UsagePrint File Directory Print PCL Font List Menu item Value Description Paper handling menuTray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Printing menu Configure device menuManual Feed OFF Courier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item Values Symbol set Print quality menuAppend CR to LF Suppress Blank Pages Adjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard Fuser System setup menu Minutes HourHours See Auto continue for more information Resets menu Menu None Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set PowerSave time PowerSave timeTo set manually feed prompt Display brightness To disable or enable PowerSaveTo set the display brightness To set the personality Auto continueTo set the clearable warnings To set the auto continue Supplies lowTo set supplies low reporting Jam recovery To set jam recovery responseLanguage To select language Using the printer control panel in shared environments Configuration Connecting the USB cable USB configurationUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces NetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networks Network configuration Configuring TCP/IP parameters Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX Disabling network protocols optional To disable AppleTalk To disable DLC/LLC Printing tasks Source Controlling print jobsType and Size Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1 Change settings that you want Paper to avoid Selecting paperPaper that can damage the printer Enww Configuring size Configuring traysConfiguring type Tray 1 custom paper DimensionUnit of measure Printing from Tray 1 multipurpose tray Loading paper into Tray Enww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top margin Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paper Labels Heavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printers Options for binding 2-sided printing jobs Manual 2-sided printing To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Enww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer Menu map Printer information pagesTo select Print Menu MAP Configuration Press to select Print ConfigurationSupplies status To print the supplies status Demo Press to select Print File Directory Enww To access the embedded Web server using a network Connection Settings tab Information tab Networking tab Other links Using the HP toolbox Supported operating systemsSupported browsers To view HP toolbox Troubleshooting tab HP toolbox sectionsStatus tab Alerts tab Advanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settings Settings tab HP toolbox linksInformation tab Network tab Color 101 Using color HP ImageREtPaper selection Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color options Managing color Matching colors Maintenance 107 Managing supplies Supplies life Press to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridges Print cartridge authentication HP fraud hotline Supply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panel Configuring e-mail alerts Software Information location Enww Problemsolving 131 Basic troubleshooting checklist Factors affecting printer performance Error messages Critical error messagesControl panel message types Status messages Control panel messages Control panel messages 13.XX.YY JAM Inside Front Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Upper Rear Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer Overflow Printer Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in Tray Memory Dimm a Bank B No System Storage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage Full Cleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check Paper Do not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write Protected Install Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storage Do not Power OFF Manually Feed Output Stack NON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KIT Configuration Paper Path TestDemo Event LOG Intermittent Mode RegistrationSupplies Status Usage RAM Disk is Write Protected RAM Disk File System is FullReload Tray X Trnsprncy Size To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color Cartridge Replace Supplies Replace Transfer KIT Unauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type Size Paper jams Paper jam recoveryPaper jam locations shown without optional Tray To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 Cause Common causes of paper jams Cause Clearing paper jams Jam in Tray Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper Cause Printer pulls from incorrect tray Cause Paper does not feed automatically Paper does not feed automatically Cause Paper does not feed from Trays 2 Envelopes jam or will not feed in the printer Cause Transparencies or glossy paper will not feed CauseOutput is curled or wrinkled Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path test Registration Event logTo highlight Print Test To select Print Test Printer response problems Printer response problemsNo display message Control panel display is hard to read Cause See Changing printer control panel configuration settings Printer is on but is not receiving data Cause Unable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feeder Color printing problems Color printing problemsPrinting black instead of color Incorrect shade Click Settings Inconsistent colors after installing a print cartridgePrinted colors do not match screen colors Cause Incorrect printer output Incorrect printer output Partial printout Guidelines for printing with different fontsManual 2-sided print job is ordered incorrectly Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software Cause Print quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with paper jams Print quality problems associated with the environmentPrint quality troubleshooting pages Calibrating the printer Supplies and accessories 193 Spare parts and supplies availability Part Part number Supplies, accessories, and part numbersType/size J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site service Repacking the printer To repack the printer Enww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width Weight Volt Models Minimum recommended circuit Capacity Power consumption average, in watts1Volt Models Acoustic emissions HP Color LaserJet 3700 series printer Operating environment specificationsAcoustic emissions HP Color LaserJet 3550 series printer1 Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environment Power consumption Toner consumptionPaper use Plastics Material Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more information Enww Conforms to the following Product Specifications Declaration of Conformities Regulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement Japan Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Printing a configuration Working with memoryPrint server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling memory To enable memory for WindowsEnabling the language font Dimm To enable fonts from the PCL 6 printer driver for Windows Checking Dimm installationTo check Dimm installation To install an HP Jetdirect print server card Enww Enww Bootp Glossary IPX/SPX PJL TCP/IP Symbols/Numerics Index Language Warranty Enww Page Q5990-90940