Printer response problems (continued)
Printer is on but is not receiving data
Cause | Solution |
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|
The printer has not been correctly named for the | For Macintosh, use the appropriate utility to |
network or Macintosh. | name the printer on the network. From the |
| Chooser, select the AppleTalk zone and the |
| printer. |
|
|
Unable to select the printer from the computer |
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|
Cause | Solution |
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|
If you are using a switch box, the printer may not | Select the correct printer through the switch box. |
be selected for the computer. |
|
|
|
The printer’s Ready indicator light is not lit. | Press STOP to return the printer to the Ready |
| state. |
|
|
A printer message other than Ready appears on | |
the printer control panel. |
|
|
|
The correct printer driver is not installed in the | Install the correct printer driver. |
computer. |
|
|
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The correct printer and port are not selected on | Select the correct printer and port. |
the computer. |
|
|
|
The network is not configured properly for this | Use the network software to verify the printer’s |
printer. | network configuration, or consult with the |
| network administrator. |
|
|
The power source receptacle is not working | Connect the printer to a different power |
correctly. | receptacle. |
|
|
A message appears that | |
|
|
Cause | Solution |
|
|
The paper requested is not supported for | Make sure manual |
automatic | |
|
|
182 Chapter 8 Problemsolving | ENWW |