Printer response problems (continued)

Printer is on but is not receiving data

Cause

Solution

 

 

The printer has not been correctly named for the

For Macintosh, use the appropriate utility to

network or Macintosh.

name the printer on the network. From the

 

Chooser, select the AppleTalk zone and the

 

printer.

 

 

Unable to select the printer from the computer

 

 

 

Cause

Solution

 

 

If you are using a switch box, the printer may not

Select the correct printer through the switch box.

be selected for the computer.

 

 

 

The printer’s Ready indicator light is not lit.

Press STOP to return the printer to the Ready

 

state.

 

 

A printer message other than Ready appears on

See Control panel messages.

the printer control panel.

 

 

 

The correct printer driver is not installed in the

Install the correct printer driver.

computer.

 

 

 

The correct printer and port are not selected on

Select the correct printer and port.

the computer.

 

 

 

The network is not configured properly for this

Use the network software to verify the printer’s

printer.

network configuration, or consult with the

 

network administrator.

 

 

The power source receptacle is not working

Connect the printer to a different power

correctly.

receptacle.

 

 

A message appears that 2-sided printing is not available for the type and size selected

 

 

Cause

Solution

 

 

The paper requested is not supported for

Make sure manual 2-sided printing is enabled.

automatic 2-sided printing.

See Gaining access to printer driver settings.

 

 

182 Chapter 8 Problemsolving

ENWW