HP 3550 Printer Driver: Troubleshooting Response Issues

Printer response problems (continued)

Printer is on but is not receiving data Cause

The printer has not been correctly named for the network or Macintosh.

Solution

For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

Unable to select the printer from the computer Cause

If you are using a switch box, the printer may not be selected for the computer.

The printer’s Ready indicator light is not lit.

A printer message other than Ready appears on the printer control panel.

The correct printer driver is not installed in the computer.

The correct printer and port are not selected on the computer.

The network is not configured properly for this printer.

The power source receptacle is not working correctly.

Solution

Select the correct printer through the switch box.

Press STOP to return the printer to the Ready state.

See Control panel messages.

Install the correct printer driver.

Select the correct printer and port.

Use the network software to verify the printer’s network configuration, or consult with the network administrator.

Connect the printer to a different power receptacle.

A message appears that 2-sided printing is not available for the type and size selected

Cause

Solution

The paper requested is not supported for automatic 2-sided printing.

Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings.

182 Chapter 8 Problemsolving

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Image 194

HP 3550 manual Unable to select the printer from the computer Cause, Cause Solution

Contents

Use Page User Guide Copyright and License HP customer care Online ServicesHP service agreements HP toolbox HP support and information for Macintosh computers Table of contents O configuration Managing the printer Vii Problemsolving Viii Appendix C Printer specifications Glossary Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information User guide links Using the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printer Printer features Features Accessories Paper handling Supplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Walk around Front view shown with 500-sheet paper feeder Back and side view Printer software Printer drivers PCL Operating system JetReadyOperating system PS Emulation Additional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Windows Network administratorOther components and utilities Macintosh OS Tray Dimensions Weight or thickness Capacity Print media specificationsSupported paper weights and sizes Tray 1 paper sizes1 Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel buttons and lights Control panel overviewControl panel buttons Button name Function Display Control panel indicator lightsIndicator Button name Accessing the control panel from a computer Printer display Ready Control panel menusGetting started basics Information menu To access the menusMenu hierarchy Paper handling menu Configure device menu Diagnostics menu Component Test Paper path testManual Sensor Test PRINT/STOP Test Print File Directory Information menuPrint Usage Print PCL Font List Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Wide A4 YES Print PS Errors OFF Menu item Values Append CR to LF Symbol setPrint quality menu Suppress Blank Pages Source Adjust TrayAdjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Guard Fuser System setup menu Hours HourMinutes See Auto continue for more information Resets menu Menu None Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue Language Jam recoveryTo set jam recovery response To select language Using the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces AppleTalk networks NetWare networksWindows and Windows NT networks UNIX/Linux networks Network configuration Configuring TCP/IP parameters Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX Disabling network protocols optional To disable AppleTalk To disable DLC/LLC Printing tasks Type and Size Controlling print jobsSource Operating System Temporary change settings For print jobs Priority for print settingsGaining access to printer driver settings Permanently change default settings1 Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Printing from Tray 1 multipurpose tray Loading paper into Tray Enww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top margin Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Glossy paper Printing on special mediaTransparencies Colored paper Labels Heavy paper Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing available for the HP Color Control panel settings for automatic 2-sided printingSided duplex printing LaserJet 3700dn and 3700dtn printers Options for binding 2-sided printing jobs Manual 2-sided printing To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Enww Printing on custom-size paper Special printing situationsPrinting a different first Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Supplies status ConfigurationPress to select Print Configuration To print the supplies status Demo Press to select Print File Directory Enww To access the embedded Web server using a network Connection Settings tab Information tab Networking tab Other links Supported browsers Using the HP toolboxSupported operating systems To view HP toolbox Status tab Troubleshooting tabHP toolbox sections Alerts tab Set up e-mail alerts Advanced Printer Settings windowSet up status alerts Administrative settings Information tab Settings tabHP toolbox links Network tab Color 101 Paper selection Using colorHP ImageREt Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Print in Grayscale Automatic or manual color adjustmentManaging color Manual color options Managing color Matching colors Maintenance 107 Managing supplies Supplies life Cartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Print cartridge storage Using the HP toolboxUsing HP Web Jetadmin HP print cartridges Print cartridge authentication HP fraud hotline Locating supplies and parts Supply replacement guidelinesReplacing supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panel Configuring e-mail alerts Software Information location Enww Problemsolving 131 Basic troubleshooting checklist Factors affecting printer performance Control panel message types Error messagesCritical error messages Status messages Control panel messages Control panel messages 13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Parallel I/O Buffer Overflow Insufficient MemoryBuffer Overflow Serial I/O Buffer Overflow Unexpected Size in Tray Printer ErrorBAD Serial Transmission Load Tray X Type Size Unexpected Type in Tray Memory Dimm a Bank B No System 8X.YYYY EIO Error Storage Error Settings ChangedXxxx Printer Error Permanent Storage Full Cannot Duplex Check Rear BIN Cleaning Data ReceivedJOB Name Cannot Duplex Check Paper Flash File System is Full Do not Power OFF Flash File Operation FailedFlash Device Failure Flash is Write Protected Incorrect Color Cartridge Install Color CartridgeInstall Transfer Unit Initializing permanent storage Do not Power OFF Manually Feed Output Stack Order Color Cartridge NON HP Supply DetectedNON HP Supply USE Order Fuser KIT Demo ConfigurationPaper Path Test Event LOG Supplies Status Intermittent ModeRegistration Usage Reload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected Remove AT Least ONE Print Cartridge To exit press Cancel Job keyRemove ALL Print Cartridges Replace Color Cartridge Replace Supplies Replace Transfer KIT FS Dimm in Slot Unauthorized Supply in USEUnsupported Data on USE Tray X Type Size Paper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Common causes of paper jams1 SolutionCommon causes of paper jams Cause Common causes of paper jams Cause Clearing paper jams Jam in Tray Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Printer feeds multiple sheets Paper handling problemsPaper handling problems Two pages are printed on one piece of paper Cause Printer pulls from incorrect tray Cause Paper does not feed automatically Paper does not feed automatically Cause Paper does not feed from Trays 2 Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path test To highlight Print Test RegistrationEvent log To select Print Test No display message Printer response problemsPrinter response problems Control panel display is hard to read Cause See Changing printer control panel configuration settings Printer is on but is not receiving data Cause Unable to select the printer from the computer Cause Control panel settings work incorrectly Cause Printer control panel problemsPrinter control panel problems Unable to select Tray 3 optional 500-sheet paper feeder Printing black instead of color Color printing problemsColor printing problems Incorrect shade Printed colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer output Manual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Unable to change system selections through software Software application problemsSoftware application problems Unable to select a font from the software Cause Overhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer Supplies and accessories 193 Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Page Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site service Repacking the printer To repack the printer Enww Physical dimensions Printer specificationsSpecifications information Product Height Depth Width Weight Volt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww Environmental product stewardship program Regulatory informationFCC regulations Protecting the environment Paper use Power consumptionToner consumption Plastics Material restrictions Material Safety Data Sheet Msds Extended warrantyPaper For more information Enww Conforms to the following Product Specifications Declaration of Conformities Regulatory Model Number4 Regulatory Model Number2 Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Vcci statement Japan Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Print server cards Printing a configurationWorking with memory Printer memory Installing memory and font DIMMs To install memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Bootp Glossary IPX/SPX PJL TCP/IP Symbols/Numerics Index Language Warranty Enww Page Q5990-90940