Control panel messages (continued)
Control panel message | Description | Recommended action | |
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13.XX.YY JAM IN | A page is jammed in the multipurpose | Press | for help. |
TRAY 1 | tray. | or |
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alternates with |
| See Clearing paper jams. | |
For help press |
| If the message persists after clearing all | |
Clear jam then press |
| pages and exiting Help, contact | |
| HP Support. | ||
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13.XX.YY JAM IN | A page is jammed in Tray X. | Press | for help. |
TRAY X |
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alternates with |
| See Clearing paper jams. | |
For help press |
| If the message persists after clearing all | |
Clear jam then press |
| pages and exiting Help, contact | |
| HP Support. | ||
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13.XX.YY JAM INSIDE | There is a jam inside the front door. | Press | for help. |
FRONT DOOR |
| or |
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alternates with |
| See Clearing paper jams. | |
For help press |
| If the message persists after clearing all | |
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| pages and exiting Help, contact | |
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| HP Support. | |
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13.XX.YY JAM INSIDE | There is a jam inside the front door | Press | for help. |
FRONT DOOR | caused by incompatible transparencies. | or |
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alternates with |
| See Clearing paper jams for more | |
REMOVE INCOMPATIBLE |
| information. | |
| If the message persists after clearing all | ||
TRANSPARENCIES |
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| pages and exiting Help, contact HP | ||
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| Support. |
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13.XX.YY JAM INSIDE | A page is jammed in the lower rear door | Press | for help. |
LOWER REAR DOOR | (rear output bin). | or |
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alternates with |
| See Clearing paper jams. | |
Clear jam then press |
| If the message persists after clearing all | |
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| pages and exiting Help, contact | |
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| HP Support. | |
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13.XX.YY JAM INSIDE | There is a jam inside the upper rear | Close the upper rear door. Press for | |
UPPER REAR DOOR | door, the upper rear door was opened | help. |
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during printing, or the door has been left | or |
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alternates with | open and a print job was sent to the |
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Clear jam then press | printer. | See Clearing paper jams. | |
| If the message persists after clearing all | ||
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| pages and exiting Help, contact | |
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| HP Support. | |
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ENWW | Control panel messages 135 |