Permanent Storage Full, Permanent Storage Write Fail | HP 3550

Control panel messages (continued)

Control panel message

64 PRINTER ERROR

For help press

alternates with

To continue turn off then on

68.X PERMANENT STORAGE FULL

alternates with

To continue press

68.X PERMANENT STORAGE WRITE FAIL

alternates with

To continue press

68.X STORAGE ERROR SETTINGS CHANGED

alternates with

To continue press

79.XXXX

PRINTER ERROR

alternates with

To continue turn off then on

8X.YYYY

EIO ERROR

Access Denied

MENUS LOCKED

Description

Scan buffer error.

A non-volatile storage device is full. Press to clear the message. Printing can continue, but there could be unexpected behavior.

X Description

1 for removable disk (flash or hard)

0 for onboard NVRAM

A non-volatile storage device is full. Press to clear the message. Printing can continue, but there could be unexpected behavior.

X Description

0 for onboard NVRAM

1 for removable disk (flash or hard)

One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.

Press to clear the message. Printing can continue, but there could be unexpected behavior.

A critical hardware error has occurred.

The EIO accessory card in slot X has encountered a critical error.

An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready or BUSY state.

Recommended action

1.Turn the printer off and then back on.

2.If the message persists, contact HP Support.

1.Press to continue.

2.For 68.0 errors, turn the printer off and then back on.

3.If a 68.0 error persists, contact HP Support.

4.For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.

5.For 68.1 errors that persist, contact HP Support.

1.Press to continue.

2.If the problem persists, contact HP Support.

1.Press to continue.

2.Turn the printer off and then back on.

3.If the message persists, contact HP Support.

1.Turn the printer off and then back on.

2.If the problem persists, contact HP Support.

For the HP Color LaserJet 3700 series printer only.

1.Turn the printer off and then back on.

2.If the problem persists, contact HP Support.

Contact the printer administrator to change settings.

140 Chapter 8 Problemsolving

ENWW

Image 152

HP 3550 manual Permanent Storage Full, Permanent Storage Write Fail, Storage Error Settings Changed, Xxxx Printer Error

Contents

Use Page User Guide Copyright and License Online Services HP service agreementsHP customer care HP toolbox HP support and information for Macintosh computers Table of contents O configuration Managing the printer Vii Problemsolving Viii Appendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide links Using the printer HP Color LaserJet 3550n printer Printer configurationsHP Color LaserJet 3550 printer HP Color LaserJet 3700 printer HP Color LaserJet 3700n printer HP Color LaserJet 3700dn printer HP Color LaserJet 3700dtn printer Printer features Features Accessories Paper handling Supplies AccessibilityHP Color LaserJet 3550 series printer Connectivity Walk around Front view shown with 500-sheet paper feeder Back and side view Printer software Printer drivers Operating system JetReady Operating systemPCL PS Emulation Additional drivers HP Web JetadminSoftware for networks HP toolbox UtilitiesLinux Network administrator Other components and utilitiesWindows Macintosh OS Print media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1 Tray 3 paper sizes1 Automatic 2-sided printing Dimensions Weight and thicknessTray 2 paper sizes1 Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name Function Control panel indicator lights IndicatorDisplay Button name Accessing the control panel from a computer Printer display Ready Control panel menusGetting started basics To access the menus Menu hierarchyInformation menu Paper handling menu Configure device menu Diagnostics menu Paper path test Manual Sensor TestComponent Test PRINT/STOP Test Information menu Print UsagePrint File Directory Print PCL Font List Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Paper handling menuMenu item Value Description Manual Feed OFF Courier Font Regular Dark Configure device menuPrinting menu Wide A4 YES Print PS Errors OFF Menu item Values Symbol set Print quality menuAppend CR to LF Suppress Blank Pages Adjust Tray Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSource Guard Fuser System setup menu Hours HourMinutes See Auto continue for more information Resets menu Menu None Diagnostics menu To set use requested tray Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set manually feed prompt PowerSave timeTo set PowerSave time To set the display brightness To disable or enable PowerSaveDisplay brightness To set the clearable warnings Auto continueTo set the personality To set supplies low reporting Supplies lowTo set the auto continue Jam recovery To set jam recovery responseLanguage To select language Using the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces NetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networks Network configuration Configuring TCP/IP parameters Configuring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX Disabling network protocols optional To disable AppleTalk To disable DLC/LLC Printing tasks Type and Size Controlling print jobsSource Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1 Change settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Printing from Tray 1 multipurpose tray Loading paper into Tray Enww Printing envelopes from Tray To load envelopes into Tray Printing envelopes Address type Left margin Top margin Printing from Tray 2 and Tray Enww Loading paper into Tray Enww Enww Printing on special media TransparenciesGlossy paper Colored paper Labels Heavy paper Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the HP Color LaserJet 3700dn and 3700dtn printers Options for binding 2-sided printing jobs Manual 2-sided printing To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Enww Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print request To stop the current print job using the software application Managing memory HP Color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map Configuration Press to select Print ConfigurationSupplies status To print the supplies status Demo Press to select Print File Directory Enww To access the embedded Web server using a network Connection Settings tab Information tab Networking tab Other links Using the HP toolbox Supported operating systemsSupported browsers To view HP toolbox Troubleshooting tab HP toolbox sectionsStatus tab Alerts tab Advanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settings Settings tab HP toolbox linksInformation tab Network tab Color 101 Using color HP ImageREtPaper selection Standard red-green-blue sRGB Cmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color options Managing color Matching colors Maintenance 107 Managing supplies Supplies life Cartridge Replace Color Checking the print cartridge lifePress to highlight Print Supplies Status Using the HP toolbox Using HP Web JetadminPrint cartridge storage HP print cartridges Print cartridge authentication HP fraud hotline Supply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridges To change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To replace the fuser To reset the transfer unit countReplacing the fuser and pickup roller Enww Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag Message NEW Fuser KIT To reset the fuser count Cleaning the printer To clean the printer using the printer control panel Configuring e-mail alerts Software Information location Enww Problemsolving 131 Basic troubleshooting checklist Factors affecting printer performance Error messages Critical error messagesControl panel message types Status messages Control panel messages Control panel messages 13.XX.YY JAM Inside Upper Rear Door 13.XX.YY JAM in Tray13.XX.YY JAM Inside Front Door Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer Overflow Printer Error BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in Tray Memory Dimm a Bank B No System Storage Error Settings Changed Xxxx Printer Error8X.YYYY EIO Error Permanent Storage Full Cleaning Data Received JOB NameCannot Duplex Check Rear BIN Cannot Duplex Check Paper Do not Power OFF Flash File Operation Failed Flash Device FailureFlash File System is Full Flash is Write Protected Install Color Cartridge Install Transfer UnitIncorrect Color Cartridge Initializing permanent storage Do not Power OFF Manually Feed Output Stack NON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KIT Configuration Paper Path TestDemo Event LOG Intermittent Mode RegistrationSupplies Status Usage Reload Tray X Trnsprncy Size RAM Disk File System is FullRAM Disk is Write Protected To exit press Cancel Job key Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color Cartridge Replace Supplies Replace Transfer KIT Unauthorized Supply in USE Unsupported Data onFS Dimm in Slot USE Tray X Type Size Paper jam locations shown without optional Tray Paper jam recoveryPaper jams To disable paper jam recovery Solution Common causes of paper jamsCommon causes of paper jams1 Cause Common causes of paper jams Cause Clearing paper jams Jam in Tray Clearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paper Cause Printer pulls from incorrect tray Cause Paper does not feed automatically Paper does not feed automatically Cause Paper does not feed from Trays 2 Output is curled or wrinkled Transparencies or glossy paper will not feed CauseEnvelopes jam or will not feed in the printer Cause Cause Solution Prints on one side even when 2-sided duplex was selected Troubleshooting information pages Paper path test Registration Event logTo highlight Print Test To select Print Test Printer response problems Printer response problemsNo display message Control panel display is hard to read Cause See Changing printer control panel configuration settings Printer is on but is not receiving data Cause Unable to select the printer from the computer Cause Printer control panel problems Printer control panel problemsControl panel settings work incorrectly Cause Unable to select Tray 3 optional 500-sheet paper feeder Color printing problems Color printing problemsPrinting black instead of color Incorrect shade Printed colors do not match screen colors Cause Inconsistent colors after installing a print cartridgeClick Settings Incorrect printer output Incorrect printer output Manual 2-sided print job is ordered incorrectly Guidelines for printing with different fontsPartial printout Enww Software application problems Software application problemsUnable to change system selections through software Unable to select a font from the software Cause Overhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer Supplies and accessories 193 Spare parts and supplies availability Type/size Supplies, accessories, and part numbersPart Part number J3258B Part Part number Type/size Enww Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Page HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site service Repacking the printer To repack the printer Enww Printer specifications Specifications informationPhysical dimensions Product Height Depth Width Weight Volt Models Power consumption average, in watts1Volt Models Minimum recommended circuit Capacity Acoustic emissions HP Color LaserJet 3550 series printer1 Operating environment specificationsAcoustic emissions HP Color LaserJet 3700 series printer Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environment Power consumption Toner consumptionPaper use Plastics Material Safety Data Sheet Msds Extended warranty PaperMaterial restrictions For more information Enww Conforms to the following Product Specifications Declaration of Conformities Regulatory Model Number4 Regulatory Model Number2 Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement Japan Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat Enww Printing a configuration Working with memoryPrint server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMs Installing memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsEnabling memory To check Dimm installation Checking Dimm installationTo enable fonts from the PCL 6 printer driver for Windows To install an HP Jetdirect print server card Enww Enww Bootp Glossary IPX/SPX PJL TCP/IP Symbols/Numerics Index Language Warranty Enww Page Q5990-90940