Paper handling problems (continued)
Paper does not feed automatically
Cause | Solution | |
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Manual feed prompt is set to ALWAYS. The | Open the tray, reload the paper, and then close | |
printer will always prompt for manual feed, even | the tray. | |
if paper is in the tray. | Otherwise, change the manual feed prompt | |
| ||
| setting to UNLESS LOADED. Using this setting, | |
| the printer will prompt for manual feed unless | |
| paper is already in the tray. | |
|
| |
The USE REQUESTED TRAY setting in the | Load paper in the requested tray. | |
printer control panel is set to EXCLUSIVELY, | or | |
and the requested tray is empty. The printer will | ||
| ||
not use another tray. | Change the setting from EXCLUSIVELY to | |
| FIRST in the Configuration Menu. This will allow | |
| the printer to use the paper in other trays if no | |
| paper is loaded in the specified tray. | |
|
| |
Paper does not feed from Trays 2 and 3 |
| |
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| |
Cause | Solution | |
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| |
Manual feed or Tray 1 is selected in the software | Load Tray 1 with paper, or if the paper is loaded, | |
application. | press . | |
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The correct size paper is not loaded. | Load the correct size paper. | |
|
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The tray is empty. | Load paper in the tray. | |
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The correct paper type for the tray is not | From the printer control panel, select the correct | |
selected in the printer control panel. | paper type for the tray. | |
|
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Paper from a previous jam has not been | Open the printer and remove any paper in the | |
completely removed. | paper path. Closely inspect the fuser area for | |
| jams. See Paper jams. | |
|
| |
Tray 3 | Tray 3 appears as an option only if it is installed. | |
as a tray option. | Verify that Tray 3 is correctly installed. Verify that | |
| the printer driver has been configured to | |
| recognize Tray 3. See Gaining access to printer | |
| ||
|
| |
Tray 3 is incorrectly installed. | Print a configuration page to confirm that Tray 3 | |
| is installed. If not, verify that the optional | |
| installed | |
| attached to the printer. | |
|
| |
The paper size is not configured correctly for the | Print a configuration page or use the control | |
tray. | panel to determine the paper size for which the | |
| tray is configured. | |
|
| |
The guides in the tray are not against the paper. | Verify that the guides are touching the paper. | |
|
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The USE REQUESTED TRAY setting in the | Change the setting from EXCLUSIVELY, or load | |
printer control panel is set to EXCLUSIVELY, | paper in the requested tray. | |
and the requested tray is empty. The printer will |
| |
not use another tray. |
| |
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174 Chapter 8 Problemsolving | ENWW |