Enerco HSIR10NG, TSIR20NGT Troubleshooting CON’T, Observed SYMPTOM­ Possible CAUSE­ REMEDY­

TROUBLESHOOTING CON’T

OBSERVED SYMPTOM­		POSSIBLE CAUSE­		REMEDY­
Burner backfiring during opera-	1.	Burner orifice is clogged or damaged	1.	Clean burner orifice (see Cleaning and
				Maintenance on page 13), or replace
tion	2.	Burner damaged		burner orifice
			2.	Replace burner
	3.	Gas regulator defective	3.	Replace gas regulator
Burner plaque(s) does not glow	1.	Plaque damaged	1.	Replace burner
	2.	Control knob set between locked posi-	2.	Turn control knob until it locks at desired
[Infrared Only]
		tions.		setting.
	3.	Inlet gas pressure is too low	3.	Replace gas regulator
Slight smoke or odor during	1. Residues from manufacturing process		1.	Problem will stop after a few hours of
initial operation			operation
Heater produces a whistling	1. Turning control knob to HI position when		1.	Turn control knob to LO position and let
		burner is cold		warm up for a minute.
noise when burner is lit
	2. Air in gas line		2.	Operate burner until air is removed from
				line have gas line checked by local gas
	3. Air passageways on heater blocked			company.
			3.	Observe minimum installation clearances
				(see Figure 4 page6)
	4. Dirty or partially clogged burner orifice.		4.	Clean burner orifice (see Cleaning and
				Maintenance on page 13), or replace
				burner orifice.
White powder residue forming	1. When heated, vapors from furniture polish,		1.	Turn heater off when using furniture
within burner box or on adja-		wax, carpet cleaners, etc., turn into white		polish, wax, carpet cleaner or similar
cent walls or furniture		powder residue		products.

TROUBLESHOOTING

WARNING: If you smell gas:­

•Shut off gas supply­

•Do not try to light any appliance­

•Do not touch any electrical switch; do not use any phone in your building­

•Immediately call you gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.­

•If you cannot reach your gas supplier, call the fire department.­

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors and possible discoloration of walls and ceilings.

OBSERVED SYMPTOM­		POSSIBLE CAUSE­		REMEDY­
Heater produces unwanted	1.	Heater burning vapors from paint, hair	1.	Ventilate room. Stop using odor-causing
		spray, glues, etc. See IMPORTANT state-		products while heater is running.­
odors.­		ment above­
	2.	Gas leak. See WARNING statement at top	2.	Locate and correct all leaks (see Checking
		of page.­		Gas Connections, page 8)­
Heater shuts off in use (ODS	1.	Not enough fresh air is available­	1.	Open window and/or door for ventilation­
operates)­	2.	Low line pressure­	2.	Contact local gas company
	3.	ODS/pilot is partially clogged­	3.	Clean ODS/pilot (see Cleaning and Mainte-
				nance, page 13)­
Gas odor even when control	1.	Gas leak. See WARNING statement at top	1.	Locate and correct all leaks (see Checking
		of page­		Gas Connections, page 8)­
knob is in OFF position­
	2.	Control valve is defective­	2.	Replace control valve­
	1.	Foreign matter between control valve and	1.	Take apart gas tubing and remove foreign
Gas odor during combustion­		burner­		matter­
	2.	Gas leak. See WARNING statement at top	2.	Locate and correct all leaks (see Checking
		of page­		Gas Connections, page 8)­
Heater produces a clicking/tick-	1.	Metal expanding while heating or contract-	1.	This is common with most heaters. If noise
ing noise just after burner is lit		ing while cooling		is excessive, contact qualified service
or shut off				person
Moisture/condensation noticed	1.	Not enough combustion/ventilation air	1.	Refer to Fresh Air for Combustion and
on windows				Ventilation page 3 through 5

Unvented Natural Gas Fired Room Heater 15 Installation Instructions and Owner’s Manual