Troubleshooting

HearthStone Quality Home Heating Products Inc		CHAMPLAIN Gas-Fired Direct Vent
TROUBLESHOOTING

Symptom	Possible Cause	Corrective Action
8. Floating flames,	A. Potentially dangerous	A. Check the appliance input rate and reduce
lazy ill-defined,	incomplete combustion due	if necessary. The air intake/exhaust flow
quiet flames, which	to incorrect air to fuel ratio	system may be too restrictive or blocked (the
roll around,	(lack of combustion air or	rate at which the exhaust leaves [draft]
sometimes	excessive fuel delivery I.e.	determines the rate at which the combustion
completely off of	excessive gas pressure,	air is delivered). Poor draft results in
the port,	overrating of appliance).	insufficient air delivery or a restricted
sometimes with	B. Incorrect air	exhaust. Correct air intake/exhaust flow
overly, yellow tips.	intake/exhaust flow system.	system.
Possible sooting.	Causes may be:	B1. Clear ports.
Usually	B1. Blocked burner.	B2. Clear obstructions.
accompanied by	B2. Blocked primary air	B3. Clear obstructions.
the odor of	B3. Blocked secondary air	C. If gas pressures are correct and the
aldehydes.	inlets	flames stay the same, adjust the air shutter
		for a proper burn.

9. Burner	A. Excessive.	A. Adjust the air shutter for a proper burn.
flashback. Air-gas	B. Burner input underrated.	B. Check input rate. Check input pressure
mixture ignites	C. Valve leak if flashback	using a manometer. Confirm correct gas
inside the burner	occurs with burner valve in	pressure at house meter or tank (call gas
near the orifice,	off position.	company). Confirm burner orifice size.
usually creating a	D. Improper gas pipe size.	C. Replace valve. If above corrections do not
roaring noise like a		eliminate flashback, replace burner.
blowtorch. The		D. Correct plumbing.
problem is an
imbalance of gas
flow velocity and
burning speed
pattern.

10. Delayed	A. Incorrect air-to-fuel ratio.	A1. Adjust the air shutter for a proper burn.
ignition (makes a	A1. Primary air incorrect.	A2. Open ports to allow for proper travel of
sudden "whoosh"	A2. Burner ports plugged.	flames.
noise as the burner	B. Improper log placement.	B. Reposition logs to eliminate interference
lights). This is a		with flame travel.
buildup of gas prior
to ignition. This is
more prevalent with
propane (LP) fuel.

Symptom