Hearth and Home Technologies SOHO-CE manual Troubleshooting, Electronic Ignition System

Page 31

14 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Electronic Ignition System

 

Symptom

 

Possible Causes

Corrective Actions

1

No transmission, motor

A.

 

Receiver must

Press and hold the receiver’s reset button until you hear 2 acoustic signals.

 

does not turn.

 

 

learn new code.

After the second longer acoustic signal, release the reset button and within the

 

 

 

 

 

subsequent 20 seconds, press the down arrow on the remote handset until

 

 

 

 

 

you hear an additional long acoustic signal confirming the new code is set.

2

No ignition. No tone.

A.

 

Receiver

Replace receiver and reprogram code.

 

 

 

 

 

 

3

No ignition; one 5

A.

 

ON/OFF switch is

Push switch to ON position.

 

seconds continuous tone

 

 

in OFF position.

 

 

(7 shorts beeps might

B.

 

Loose wire.

Secure wire.

 

be heard prior to the 5

 

 

 

 

C.

 

Receiver.

Replace receiver and reprogram.

 

seconds tone).

 

 

D.

 

Bent pins on 8

Straighten pins on 8 wire connector.

 

 

 

 

 

 

 

wire connector.

 

 

 

E.

 

Valve.

Replace valve.

4

No pilot flame and

A.

 

Air in the pilot

Purge the line or start ignition several times.

 

control continues to

 

 

supply line.

 

 

spark.

B.

 

Thermocouple

Check polarity of the thermocouple wires.

 

 

 

 

circuit wired

 

 

 

 

 

incorrectly.

 

 

 

C.

 

No spark at pilot

Check spark gap, check wiring connection. Check for spark in location along

 

 

 

 

burner.

cable.

 

 

D.

 

Valve.

Replace valve. Do not over tighten.

 

 

E.

 

Over tightened

Replace valve and thermocouple interrupter.

 

 

 

 

thermocouple

 

 

 

 

 

interrupter.

 

 

 

F.

 

Receiver.

Replace receiver and reprogram code.

5

Pilot is lit and control

A.

 

Receiver.

Replace receiver and reprogram code.

 

continues to spark. Valve

 

 

 

 

 

shuts off after 10...30

 

 

 

 

 

seconds. Valve operates

 

 

 

 

 

manually.

 

 

 

 

6

Pilot is lit, sparking stops

A.

 

Thermocouple.

Replace thermocouple.

 

if a flame is present.

B.

 

Low inlet

Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator

 

Valve shuts off after

 

 

pressure to valve.

if necessary.

 

10...60 seconds. Valve

C.

 

Valve.

Replace valve. Do not overtighten the thermocouple interrupter.

 

does not work manually.

 

 

 

 

 

 

7

3 short beeps while the

A.

 

Batteries are low.

Replace batteries - quality alkaline recommended. WARNING: Creating

 

motor turns.

 

 

 

an electrical short between the batteries/battery box and metal parts of the

 

 

 

 

 

appliance may render the receiver inoperable.

8

Pilot flame lights but

A.

 

Manual override

Turn Manual override knob to ON position.

 

there is no main gas

 

 

knob (if equipped)

 

 

flow.

 

 

is in MAN position.

 

 

 

B.

 

Valve turned

Turn flame to high fire by pressing up button on remote handset.

 

 

 

 

down to pilot flow.

 

 

 

C.

 

Low inlet

Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator

 

 

 

 

pressure to valve.

if necessary.

 

 

D.

 

Valve.

Replace valve.

9

Pilot sparks, but pilot will

A.

 

Correct gas

Verify that incoming gas line ball valve is “open”. Verify that inlet pressure

 

not light.

 

 

supply.

reading is within acceptable limits, inlet pressure must not exceed 50 mbar.

 

 

B.

 

Ignitor gap is too

Verify that spark gap from ignitor to pilot hood is .43 cm.

 

 

 

 

large.

 

 

 

C.

 

Module is not

Verify control box is securely grounded to metal chassis of fireplace.

 

 

 

 

grounded.

 

Heat & Glo • Soho-CE • 2111-900 Rev. D • 6/07

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Contents What to do if you smell gas Model Soho-CEHomeowner Reference Information CongratulationsTable of Contents Combustible Materials Specification Listing and Code ApprovalsAppliance Certification Non-Combustible Materials SpecificationTools and Supplies Needed Design and Installation ConsiderationsGetting Started Inspect Appliance and ComponentsSelecting Appliance Location Framing and Clearances84.1 74.0 118.7 89.2 Clearances Constructing the Appliance ChaseCm minimum in snow regions Termination LocationsFlue Termination Minimum Clearances See .4 for specific clearancesAlcove Applications Measuring Standards Flue Information and DiagramsFlue Table Key Use of ElbowsTwo Elbows Minimum + H 2 Maximum Elbow only Not Allowed Flue Diagrams Horizontal Termination One Elbow Two ElbowsOne Elbow Minimum Maximum + H Maximum = 11.9 m Maximum = 4.6 mThree Elbows Minimum Maximum Horizontal Termination Three Elbows+ V 2 + H = Maximum = 11.9 m + H 2 Maximum = 4.6 m V1 + V2 + H Maximum = 11.9 m Vertical Termination No Elbow Two ElbowsV1 = 11.8 m Maximum Two Elbows V1 Minimum MaximumThree Elbows V1 Minimum H1 + H2 Maximum Vertical Termination Three Elbows+ V2 + H1 + H2 Maximum = 11.9 m Maximum = 4.3 m Combustible Wall Penetration Flue Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingInstalling Attic Shield Installing the Ceiling FirestopVertical Penetration Framing Securing and Leveling the Appliance Appliance PreparationAttach the First Flue Component to Starting Collars Installing Flue PipeAssembly of Flue Sections Install Support BracketsInstalling the Horizontal Termination Cap Installing Firestops and Horizontal Termination CapFor Horizontal Runs Wall shield firestops are Required Install Roof Flashing and Vertical Termination Cap Sharp Edges Assembling and Installing Storm CollarNatural Gas Propane Butane G20 G31 G30 G25 Gas InformationGas Pressure Requirements Gas ConnectionElectrical Information Electronic Ignition System WiringSee for combustible/non-combustible definitions FinishingFacing Material Mantel ProjectionsEmber Placement Appliance SetupClean the Appliance AccessoriesPositioning the Logs Log Assembly LOGS-SOHOCERemoving Glass Assembly Glass AssemblyReplacing Glass Assembly Before Lighting Appliance Operating InstructionsElectronic Ignition Lighting the FireplaceInitial Break-in Procedure Frequently Asked QuestionsAfter Appliance is Lit No transmission, motor Receiver must TroubleshootingSymptom Possible Causes Corrective Actions Electronic Ignition SystemMaintaining and Servicing Appliance Maintenance TasksOperating properly. Replace as necessary Inspect Maintenance TasksRecommend addition of screen if one is not present Verify no obstructions to airflow through the louversLocation Centimeter Appliance Dimension DiagramAppliance Dimensions Table Reference MaterialsLog Set Assembly Service Parts List108 SOHO-CE SOHO-CE Service PartsLimited Lifetime Warranty Heat & GLO GAS Appliance Products Limited Lifetime WarrantyImportant operating Contact Information

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