Hearth and Home Technologies CB1200-B Troubleshooting, Symptom, Possible Cause Corrective Action

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CB 1200 Pellet Stove

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9

 

 

With proper installation, operation, and maintenance your appliance will provide years

 

 

of trouble-free service. If you do experience a problem, this troubleshooting guide

 

 

 

 

 

 

 

 

Troubleshooting

will assist a qualified service person in the diagnosis of a problem and the corrective

 

 

 

action to be taken. This troubleshooting guide can only be used by a qualified service

 

 

 

 

 

technician.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Possible Cause

Corrective Action

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

response.

 

.7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

 

Control box defective.

Replace control box.

 

Call light on. No fire.

Out of fuel.

 

Check hopper. Fill with fuel.

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

 

 

operating.

 

 

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

 

 

clear and connected at both ends.

 

 

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

 

 

and plugged in properly.

 

 

 

 

 

 

Make sure venting system is clean.

 

 

 

 

 

 

Make sure front door is closed.

 

 

 

 

Control box defective.

Replace control box.

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

Partially burned fuel in

 

 

closed.

 

firepot.

 

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

 

 

firepot scraper tool or other means.

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

Unburned pellets in

 

 

closed.

 

firepot.

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

be pushed out of firepot with firepot scraper

 

 

 

 

 

 

tool or other means.

 

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

 

 

Replace igniter using 1/4 inch male /female

 

 

 

 

 

 

spade connectors.

 

 

 

 

Control box defective.

Replace control box.

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

pushed out of firepot with firepot scraper

 

 

 

 

 

 

tool or other means.

 

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 1, 2008

7014-082D

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Contents Hot glass will cause burns Classic BAY 1200 Pellet StoveCB 1200 Pellet Stove Testing Lab & Report Number Serial Number Model Mfg DateBehind left side curtain on outside of hopper wall Table of Contents Listing and Code Approvals Fire Safety Design, Installation & Location ConsiderationsGetting Started Appliance LocationInspect Appliance & Components and Pre-Use Check List CB 1200 Pellet Stove Tools And Supplies NeededAppliance Dimensions 3Dimensions and ClearancesCB 1200 Pellet Stove Clearances to Combustibles UL and ULC CB 1200 Pellet Stove Hearth Pad Requirements UL and ULC Exception for Horizontal InstallationsHearth Pad Requirements 4Vent Information CB 1200 Pellet Stove Equivalent Feet of Pipe Pipe Selection ChartExample of 3 Elbow-Rear Vent Termination Calculaton ExampleAlcove 5Venting SystemsDegree Straight OutCB 1200 Pellet Stove Through The Wall Through The Wall & Vertical CB 1200 Pellet Stove VerticalAlternate Masonry Masonry6Mobile Home 7Appliance Set-Up Rear Installation Floor InstallationOutside Air Kit Instructions Rear Vent and Rear Vent to Top Vent Adapter Installation CB 1200 Pellet Stove Top Vent Adapter InstallationInstalling the Top Vent Adapter See FigureInstalled Clip Charred Areas in the Back Installing Logo Nickel OnlyTop Log, Left RightThermostat Installation CB 1200 Pellet Stove Door InstallationTo install door To adjust latchesFuel Size And Material General Operating Information 8Operating InstructionsStarting Your First Fire Feed Rate Adjustment InstructionsButton. See .1, page 22 . When you press Frequently Asked QuestionsCB 1200 Pellet Stove Ignition Cycles Symptom TroubleshootingPossible Cause Corrective Action Page Page Cleaning or Inspection Quick Reference Maintenance Chart10Maintaining & Servicing Your Appliance Frequency Daily Weekly Monthly YearlyCleaning Ash Pan Cleaning Firepot with Cleaning Rod & Firepot ScraperCleaning Heat Exchanger Chambers & Drop Tube Ash Removal from FireboxCleaning Exhaust Path Cleaning Beneath Heat Exchanger Door Latch InspectionCleaning the Hopper Cleaning the Glass Cleaning Exhaust Blower Requires No LubricationPreparing Firebox for Non-Burn Season Frequency Yearly Cleaning the Top Vent AdapterConvection Blower Replacement CB 1200 Pellet Stove High Ash Fuel Content MaintenanceInstall new blower Exhaust Blower Replacement Remove existing blowerRe-install blower to blower housing Replacing Side Glass Screws Glass ReplacementComponent Function & Location Reference MaterialsWiring Harness See .1 below Vacuum SwitchSnap Disc #1 Convection Blower 145F Snap Disc #2 Thermostat Override 200FCB 1200 Pellet Stove Component Locations Glass Size Center 13-7/8 wide x 11 high CB 1200 Pellet Stove Exploded ViewsGlass Size Sides 8 wide x 11 high Nbr Description CB 1200 Pellet Stove Item # Parts Alphabetical Order CB 1200 Pellet Stove Service Parts and AccessoriesItem # Service Parts Alphabetical Order Appliance AccessoriesDate of Service Performed By Description of Service CB 1200 Pellet Stove Service And Maintenance LogCB 1200 Pellet Stove Homeowner’s Notes CONDITIONS, Exclusions & Limitation of Liability CB 1200 Pellet Stove Warranty PolicyHearth & Home Technologies Limited Warranty Cont’d Contact Information
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