Warranty
6.If the problem is not covered by the Limited Warranty, the customer will be responsible for all repair costs, as well as all storage, shipping and the cost of removing and
7.If you are not satisfied with the service provided by the Enviro dealer, write to Sherwood Industries Ltd. at the address listed on the last page of the Owner’s Manual. Include the date you bought the product and a description of the problem.
Exclusions and Limitations:
1.A qualified installer must install this stove. This Limited Warranty covers defects in materials and workmanship only if the product has been installed in accordance with local building and fire codes; in their absence, refer to the owner’s/technical manual(s). If the product is damaged or broken as a result of any alteration, wilful abuse, mishandling, accident, neglect, or misuse of the product, the Limited Warranty does not apply.
2.It must be operated and maintained at all times in accordance with the instructions in the Owner’s Manual. If the unit shows signs of neglect or misuse, it is not covered under the terms of the Limited Warranty policy. Performance problems due to operator error will not be covered by the Limited Warranty policy.
3.Labour to repair or replace items covered under the Limited Warranty will be covered for the first five (5) years per our warranty service fee reimbursement schedule.
4.This Limited Warranty is applicable only to the original purchaser and it is
5.Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under Limited Warranty. Misuse includes overfiring. This will result if the stove is used in such a way that one or more of the plates glows red. Overfiring can be identified later by warped plates and paint pigment being burnt off.
6.The Limited Warranty does not cover misuse of the stove glass, including:
a)The glass is struck or has surface contaminates or has had harsh or abrasive cleaners used on it.
b)The door is slammed or is closed while wood in the firebox is protruding out the stove opening.
7.Products made or provided by other manufacturers and used in conjunction with the operation of this stove without prior authorization from Sherwood Industries Ltd., may nullify the Limited Warranty on this stove. If unsure as to the extent of this Limited Warranty, contact your authorized Enviro dealer before installation.
8.Sherwood Industries Ltd. will not be responsible for inadequate performance caused by environmental conditions. The Limited Warranty does not cover installation and operational related problems such as use of downdrafts or spillage caused by environmental conditions. Environmental conditions include but are not limited to nearby trees, buildings, roof tops, wind, hills, mountains, inadequate venting or ventilation, excessive offsets, negative air pressures or other influences caused by mechanical systems such as furnaces, fans, clothes dryers etc.
9.The Limited Warranty does not cover damage caused by burning
10.The Limited Warranty is void if:
a)The stove has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b)The stove is subject to submersion in water or prolonged periods of dampness or condensation.
c)Any damage to the unit, combustion chamber or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
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