TROUBLE SHOOTING
PROBLEM | CAUSE | SOLUTION |
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Fire burns with a yellow | 1. Insufficient combustion air. | *Adjust the air inlet damper. |
flame. Fuel builds up in |
| *Check for blockage of air intake both inside as |
the burn grate. Window |
| well as outside. |
gets real dirty quickly. |
| *Confirm proper placement of burn grate. |
| *Inspect and clean burn grate. | |
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| 2. Fuel | *Inspect fuel for amounts of fines and debris. |
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| *Change to dry clean fuel. |
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| *Use high quality premium grade fuel. |
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| *Adjust or fine tune feed rates. |
| 3. Air Leaks | *Ensure glass and gasket seated properly |
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| *Ensure door is close and latched securely |
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| *Check ash pan and gasket, secure and tight. |
| 4. Combustion Fan | *Check and clean ash build up on fan propellers |
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| and exhaust intakes and venting. |
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| *Check for blockages. |
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| *Check for proper voltage to the stove |
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| *Replace defective part and gasket. |
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| 5. Exhaust System | *Check for blockage, ash build. |
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| *Inspect vent cap and clean out tee. |
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| *Too many elbows, to long of run, or change size |
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| *Protect venting from extreme weather elements. |
Smoke or smoke smell | 1. Exhaust System | |
spillage. |
| manufactured. Ensure venting is gas tight. |
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| *Inspect exhaust fan and gasket area, ensure a |
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| tight fit |
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| *Proper maintenance and cleaning. |
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| 2. Over Feeding. Fuel over- | *Check air inlet damper for proper setting. |
| filling burn grate | *Adjust feed rate to lower level |
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The stove keeps going | 1.Fresh unburned fuel or | *Check air inlet damper, may need more air. |
out. | powder like ash build up in | *Fine tune feed rate, to lower amount of fuel |
| the grate. | *Ensure good quality day fuel supply. |
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| *Proper maintenance and cleaning. |
| 2.No fuel or ashes found in | *Adjust air inlet damper to reduce amount of air |
| The burn grate | to burn grate. Exhaust temperature to low and |
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| temperature disk is turning off stove. |
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| *Adjust control to increase fuel feed rate. |
The stove will not shut | 1.Control | *Press OFF touch pad, the stove will continue to |
off. |
| run for 30 minutes after the exhaust has cooled |
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| properly |
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| *Confirm mode of operation |
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| 2.Wall Thermostat | *Ensure wall thermostat is turn down below the |
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| room temperature.(Thermostat On/Off Mode) |
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| *Unit will not shut off in the (Thermostat Low/ |
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| High mode). You must press the OFF touch pad. |
Glow Boy Pellet & Biomass | www.glowboystoves.com | 38 |
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