YEARLY MAINTENANCE
SERVICE CONTRACTS
Many Dansons Authorized Dealers as well as NFI or WETT Certified Pellet Specialists offer yearly customer service contracts. The advantages of these are they establish an ongoing, mutually beneficial relationship with a qualified service technician. Many will offer an end of the season service such as a through cleaning and equipment inspection and repair or replacement, if necessary. There will be a charge for this service.
TROUBLE SHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent the more common stove operational problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may be helpful.
The following is not a exhaustive list. For more details or updated information please check our website www.dansons.com, and click on customer service, contact your local authorized Dealer or
Dansons Customer Service at 1-877-303-3134.
DO NOT return the appliance without calling
Dansons Customer Service for assistance.
WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, clean- ing, maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a
HOT STOVE.
| PROBLEM | CAUSE | SOLUTION |
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| Stove Will Not Start | 1. No electrical power. | *Ensure the stove is plugged in to a 120VAC electrical | |
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| outlet and a Surge Protection unit. |
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| *Check outlet for electrical power and proper voltage. | |
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| *Check spade connections from the stove power cord | |
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| to the main wiring harness. |
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| Ensure door is closed and | 2. Control Board | *Confirm mode of operation. |
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| securely latched. |
| (see OPERATION section for details) |
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| Ensure ash pan is tightly |
| *Confirm power to the board by pressing the START |
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| touch pad. Do any LED’s light up? |
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| secured. |
| *Check the 9 pin wire connection to the board. |
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| *Inspect the board for any blown circuitry. Before |
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| replacing check for the cause of the blown circuit. |
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| *It could be a |
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| component. |
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| *Inspect the main wire harness, connections and wire. | |
| If this is the initial start up |
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| 3. No Fuel feed. | *Ensure the hopper is filled with fuel. |
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| or the hopper has run |
| *Securely latch the door. An open door will trip the |
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| completely empty, it may |
| vacuum switch and disengage the feed auger. |
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| require a second |
| *Check the Auger Cycle LED on the control if flashing | |
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| on and off rapidly this indicates a vacuum problem. |
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| *Check vacuum hose for blockage or disconnection |
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| *Listen for a faint intermittent hum of an operating feed | |
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| auger motor. The motor only runs for 3 seconds at a |
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| time. |
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| *When did the stove stopping feeding? During the last | |
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| use or when you went to start this time. |
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| Last | |
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| area. |
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| Glow Boy Pellet & Biomass | www.glowboystoves.com | 36 | |
| 36 | |||