ENGLISH 67
TROUBLESHOOTING
This chapter summarizes the most common problems you could en- counter with your machine. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country. You find its contact details in the warranty booklet
Machine actions
Causes
Solutions
The machine does not | The machine is not connected to | Connect the machine to the electric |
switch on. | the electric network. | network. |
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| The power button is set on “0”. | Check that the power button is set to |
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| “I”. |
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The drip tray gets filled | Sometimes water is drained auto- | This is seen as normal machine beha- |
although no water is | matically by the machine into the | vior. |
drained. | drip tray to manage the rinsing of |
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| the circuits and ensure optimum |
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| machine performance. |
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Coffee is not hot enough. | The cups are cold. | Preheat the cups with hot water or use |
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| the hot water dispenser. |
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| Beverage temperature in the pro- | Ensure that the temperature is set to |
| gramming menu is set to low. | Normal or High in the beverage pro- |
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| gramming menu. |
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| Cold milk is being added to the | Cold milk will reduce the temperature |
| coffee. | of the end product. Therefore please |
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No hot water is dispensed. | The hot water/steam wand is clog- | Clean the hot water/steam wand |
| ged or dirty. | (please refer to chapter “Cleaning and |
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| maintenance”). |
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| Check if it is clogged by looking into |
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| the spout. Use a pin or needle to make |
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| a hole through the limestone. |
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The machine is not filling | The machine has not been pro- | Enter the beverage programming |
the cup. | grammed. | menu and adjust the coffee length set- |
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| ting to your liking for every beverage. |
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Coffee has not enough | The blend is unsuitable, coffee is | Change coffee blend or adjust the |
crema. | not freshly roasted or the grind is | grind as explained in chapter “Adju- |
(See note) | too coarse. | sting the Ceramic Coffee Grinder”. |
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| The coffee beans or the pre- | Ensure that fresh coffee beans or pre- |
| ground coffee are too old. | ground coffee are being used. |
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The milk was not frothed. | The Carafe is dirty or not inserted | Verify the correct cleaning of the carafe |
| correctly. | and its insertion. |
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