Samsung FE-R400SX, FE-R400SB, FE-R400SW, DG68-00297A user manual Troubleshooting

Page 40

troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

for servicing and

appliance.

 

 

cannot be moved

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

 

 

 

 

 

 

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

 

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

improperly.

 

the surface unit you are using.

 

 

 

 

 

 

The surface unit

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

40_ Troubleshooting

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Contents Electric Range Features of your new range Steam Quick cleaningImportant safety instructions ANTI-TIP Device Do not enter inside the oven Surface Cooking Units Oven SELF-CLEANING Ovens Important safety instructions Important safety instructions Important safety instructions Important safety instructions This may result in fire. Do not over-heat food Contents Overview Introducing your new rangeWhat’s included with your range About surface cooking Surface cookingAbout the radiant surface elements Hot surface indicator Location of the radiant surface elements and controlsCooking areas Single surface unit control knob left rear, right rearSurface warmer will not glow red like the cooking elements Using the warming centerPress the Warming Center ON/OFF pad How to set the appliance for surface cooking Using the proper cookwareChoosing the proper cookware Protecting the smoothtop surfaceOperating the oven Oven control panelSetting the clock Setting the kitchen timerHow to set the clock How to change between a 12-hour and 24-hour displayMinimum and maximum settings Using the oven racksBefore using the racks Oven rack positionsHow to set the thermostat How to adjust the thermostat while cookingHow to set the oven for timed cooking BakingDelay timed cooking How to set the oven for delay timed cookingHow to set the oven for broiling BroilingBroil stop position Recommended broiling guideUsing the Easy Cook Feature Slow CookChicken Nuggets ProofUsing the custom cook feature Using the warm functionHow to record a recipe setting How to recall a settingExtra features Fahrenheit or Celsius temperature selectionThermostat adjustment Hour energy savingSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysBefore a self-cleaning cycle Self-cleaningMaintaining your appliance How to set the oven for self-cleaning How to delay the start of self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleHow to set the oven for steam-cleaning Steam-cleaningAfter a steam-cleaning cycle Care and cleaning of the oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Cleaning the broil pan and insertCare and cleaning of the glass cooktop Normal daily use cleaningOven racks Oven doorCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving heavy, burned-on residue Removing metal marks and scratchesRemoving and replacing the oven door Removing and replacing the storage drawerChanging the oven light Troubleshooting TroubleshootingAreas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserPage Questions or COMMENTS?
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