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| Troubleshooting |
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| Message | Description | Action |
| Checking DHCP | The handset is retrieving DHCP | None. This is informational only. |
| IP | information from the DHCP server. |
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| CRC Code Error | The software which has been TFTP | Try the download again; it is possible |
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| downloaded has a bad redundancy | the software was corrupted during |
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| code check. | download. If the error repeats, check |
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| that the download image on the TFTP |
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| server is not corrupted. |
| Code Mismatch! | The software loaded into the handset | Verify the License Management value is |
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| is incorrect for this model handset. | correct. Replace the software image on |
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| the TFTP server with software that is |
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| correct for the handset model. |
| DCA Timeout | The handset has detected a fault for | Turn the handset off, then on again. If |
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| which it cannot recover, possibly due | error persists, contact Polycom |
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| to a failure to acquire any network. | Technical Support and report the error. |
| DHCP Error | DHCP Error 1. | The handset cannot locate a DHCP |
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| server. It will try every four seconds until |
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| a server is located. |
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| DHCP Error 2. | The handset has not received a |
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| response from the server for a request |
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| to an IP address. It will retry until a |
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| server is found. |
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| DHCP Error 3. | The server refuses to lease the handset |
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| an IP address. It will keep trying. |
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| DHCP Error 4. | The server offered the handset a lease |
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| that is too short. The minimum lease |
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| time is 10 minutes but Polycom |
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| Engineers recommend at least one- |
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| hour minimum lease time. The handset |
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| will stop trying. Reconfigure the server |
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| and power cycle the handset. |
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| DHCP Error 5. | Failure during WEP Key rotation |
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| process (proprietary feature). |
| DHCP Lease Exp | y…y = DHCP server IP address. | The handset failed to renew its DHCP |
| yyy.yyy.yyy.yyy | DHCP is not responding to renewal | lease, either because the DHCP server |
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| is not running, or because the | |
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| attempts (at least one renewal | |
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| configuration has been changed by the | |
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| succeeded). | |
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| administrator. The handset will attempt | |
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| to negotiate a new lease, which will |
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| either work, or it will change to one of |
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| the above DHCP errors (1 through 4). |
| DHCP NACK error | y…y = DHCP server IP address. | The DHCP lease currently in use by the |
| yyy.yyy.yyy.yyy | DHCP server explicitly refused | handset is no longer valid, which forces |
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| renewal. | the handset to restart. This problem |
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| should resolve itself on the restart. If it |
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| does not, the problem is in the DHCP |
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| server. |
PN: | 91 |
