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| Troubleshooting |
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| Message | Description | Action |
| Multiple SVP Reg | y…y = SVP IP address | This can happen if the handset has |
| yyy.yyy.yyy.yyy | Handset received responses from | been reconfigured to use a different |
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| multiple SVP Servers; displays IP | SVP server and then powered on |
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| address of one responding SVP | before the previous server has had time |
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| Server. | to determine that the handset is no |
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| longer connected to it. The problem |
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| should go away after about 30 seconds. |
| Must Upgrade | Handset software is incompatible with | Download new software from the |
| SW! | hardware. | Polycom website per Software |
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| Maintenance. |
| Net Busy | x…x = AP MAC address. | Try the call again later. |
| xxxxxxxxxxxx | Handset cannot obtain sufficient |
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| bandwidth to support a call; displays |
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| MAC of failing AP. |
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| No DHCP Server | Handset is unable to contact the | Check that DNCP is operational and |
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| DHCP server. | connected to WLAN or use Static IP |
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| configuration in the handset. |
| No ESSID | Attempted to run Site Survey | Let handset come completely up. |
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| application without an ESSID set. | Statically configure an ESSID in the |
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| Admin menu. |
| No Func Code | Handset software download files are | Reconfigure the handset to gain access |
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| incorrect or corrupted. | to the WLAN and download new code. |
| No Host IP | The handset is configured for “static | Enter a valid IP address in the |
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| IP” (as opposed to “use DHCP”) and | configuration settings or change to “use |
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| no valid host IP address (the handset’s | DHCP.” |
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| IP address) has been entered. |
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| No IP Address | Invalid IP. | Check the IP address of the handset |
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| and reconfigure if required. |
| No SIP DHCP | DHCP is configured but no valid SIP | Check DHCP configuration for option 43 |
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| option 43 was found. | and reconfigure if required. |
| No Net Access | Cannot authenticate / associate with | Verify the AP configuration. |
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| AP. | Verify that all the WEP settings in the |
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| handset match those in the APs. |
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| No Net Found | Handset cannot find any APs |
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| No APs | This indicates any of the following: |
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| No radio link. | Verify that the AP is turned on. |
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| No ESSID: | Verify the ESSID of the wireless LAN |
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| (or) incorrect ESSID. | and enter or Autolearn it again if |
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| required. |
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| AP does not support appropriate data | Check the AP configuration against |
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| rates. | Configuration Guide for AP. |
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| Out of range. | Try getting closer to an AP. Check to |
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| see if other handsets are working within |
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| the same range of an AP. If so, check |
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| the ESSID of this handset. |
PN: | 93 |
