Troubleshooting
Handset Status Messages
SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.
Message | Description | Action |
3 chirps (audio) | Handset is not able to communicate | None. This is only a warning, the call |
| with the best AP, probably because | will hand off to the best AP once it |
| that AP has no bandwidth available. | becomes available. |
Address Mismatch | Handset software download files are | Download new software from the |
| incorrect or corrupted. | Polycom website per Software |
|
| Maintenance. |
ASSERT xxx c | The handset has detected a fault from | Record the error code so it can be |
Line yyy | which it cannot recover. | reported. |
|
| Turn the handset off then on again. |
|
| If error persists, try registering a |
|
| different handset to this telephone port. |
|
| If error still persists, contact Polycom |
|
| Technical Support and report the error. |
Assoc Failed | x…x = AP MAC address. | Check handset and AP security |
xxxxxxxxxxxx | Handset association was refused by | settings. |
| AP; displays MAC of failing AP. | Ensure AP is configured per |
|
| Configuration Guide. |
|
| Try another AP. |
Assoc Timeout | x…x = AP MAC address. | Check handset and AP security |
xxxxxxxxxxxx | Handset did not receive association | settings. |
| response from AP; displays MAC of | Ensure AP is configured per |
| failing AP. | Configuration Guide. |
|
| Try another AP. |
Auth Failed | x…x = AP MAC address. | Check handset and AP security |
xxxxxxxxxxxx | Handset authentication was refused by | settings. |
| AP; displays MAC of failing AP. | Ensure AP is configured per |
|
| Configuration Guide. |
|
| Try another AP. |
Auth Timeout | x…x = AP MAC address. | Check handset and AP security |
xxxxxxxxxxxx | Handset did not receive authentication | settings. |
| response from AP; displays MAC of | Ensure AP is configured per |
| failing AP. | Configuration Guide. |
|
| Try another AP. |
Bad Code Type xx | xx, yy = software license types. | Download new software from the |
Expected Code | Handset software does not match | Polycom website per Software |
Type yy | current handset license selection. | Maintenance. |
PN: | 89 |
