Samsung Troubleshoot Your Range Models with DG68-00297A Parts and Solutions
Page 41

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Areas of

Food spillover was not cleaned.

•

Refer to the section on care and cleaning

discoloration on the

 

 

of the glass cooktop on page 36.

cooktop

The surface is hot and the model

•

This is normal. The surface may appear

 

features a light-colored cooktop.

 

discolored when it is hot. This is temporary

 

 

 

and will disappear as the glass cools.

 

 

 

 

The surface unit

This is normal.

•

The element will cycle on and off to

frequently cycles on

 

 

maintain the heat setting.

and off.

 

 

 

 

 

 

 

The oven will not

The range is not completely

•

Make sure the electrical plug is inserted

turn on.

plugged into the electrical outlet.

 

into a live, properly grounded outlet.

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

The oven controls have been set

•

See the chapter on operating the oven.

 

improperly.

 

 

 

The oven is too hot.

•

Allow the oven to cool.

 

 

 

 

The appliance will

The appliance is not completely

•

Make sure the power cord is plugged into

not turn on.

plugged into the electrical outlet or

 

a live, properly grounded outlet. Check the

 

a fuse in your home may be blown

 

fuse and circuit breakers.

 

or the circuit breaker tripped.

 

 

 

 

 

 

 

Incomplete service wiring.

•

Call for service.

 

 

 

 

 

Power outage.

•

Check to see if the house lights will turn

 

 

 

on. If required, call your local electric

 

 

 

company for service.

 

 

 

 

The oven light will

The light bulb is loose or defective.

•

Tighten or replace the bulb.

not turn on.

 

 

 

The switch operating light is

•

Call for service.

 

 

broken.

 

 

Oven smokes

The control has not been set

•

Refer to the section on setting oven

excessively during

properly.

 

controls.

broiling.

 

•

Make sure the oven door is opened to the

 

 

 

 

 

broil stop position.

 

 

 

 

 

The meat has been placed too

•

Reposition the rack to provide proper

 

close to the element.

 

clearance between the meat and the

 

 

 

element. Preheat the broil element for

 

 

 

searing.

 

 

 

 

 

The meat has not been properly

•

Remove the excess fat from the meat. Cut

 

prepared.

 

away fatty edges that may curl, leaving the

 

 

 

lean intact.

 

 

 

 

 

The insert on the broiler pan has

•

Position the insert on the pan so that

 

been positioned upside down,

 

the ribs are up and the slots are down,

 

preventing the grease from

 

allowing the grease to drip into the pan.

 

draining.

 

 

 

 

 

 

 

Grease has built up on oven

•

Regular cleaning is necessary when

 

surfaces.

 

broiling frequently.

 

 

 

 

Food does not bake

The oven controls have not been

•

See the chapter on operating the oven.

or roast properly.

set correctly.

 

 

 

 

 

 

 

The oven rack has been positioned

•

See the section on using the oven racks

 

incorrectly or is not level.

 

on page 23.

 

 

 

 

 

Incorrect cookware or cookware of

 

 

 

improper size being used.

 

 

 

 

 

 

 

The oven sensor needs to be

•

See the section on adjusting the

 

adjusted.

 

thermostat on page 29.

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _41

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Contents Electric Range Steam Quick cleaning Features of your new rangeImportant safety instructions ANTI-TIP Device Do not enter inside the oven Surface Cooking Units Oven SELF-CLEANING Ovens Important safety instructions Important safety instructions Important safety instructions Important safety instructions This may result in fire. Do not over-heat food Contents What’s included with your range Introducing your new rangeOverview About the radiant surface elements Surface cookingAbout surface cooking Location of the radiant surface elements and controls Hot surface indicatorCooking areas Single surface unit control knob left rear, right rearPress the Warming Center ON/OFF pad Using the warming centerSurface warmer will not glow red like the cooking elements Using the proper cookware How to set the appliance for surface cookingProtecting the smoothtop surface Choosing the proper cookwareOven control panel Operating the ovenSetting the kitchen timer Setting the clockHow to set the clock How to change between a 12-hour and 24-hour displayUsing the oven racks Minimum and maximum settingsBefore using the racks Oven rack positionsHow to adjust the thermostat while cooking How to set the thermostatHow to set the oven for timed cooking BakingHow to set the oven for delay timed cooking Delay timed cookingBroiling How to set the oven for broilingBroil stop position Recommended broiling guideSlow Cook Using the Easy Cook FeatureChicken Nuggets ProofUsing the warm function Using the custom cook featureHow to record a recipe setting How to recall a settingFahrenheit or Celsius temperature selection Extra featuresThermostat adjustment Hour energy savingControl lockout Sound on/offFor use on the Jewish Sabbath & Holidays Setting the SabbathMaintaining your appliance Self-cleaningBefore a self-cleaning cycle How to delay the start of self-cleaning How to set the oven for self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleAfter a steam-cleaning cycle Steam-cleaningHow to set the oven for steam-cleaning Cleaning painted parts and decorative trim Care and cleaning of the ovenCleaning stainless steel surfaces Cleaning the broil pan and insertNormal daily use cleaning Care and cleaning of the glass cooktopOven racks Oven doorCleaning sugary spills and melted plastic Cleaning the cooktop sealRemoving heavy, burned-on residue Removing metal marks and scratchesRemoving and replacing the storage drawer Removing and replacing the oven doorChanging the oven light Troubleshooting TroubleshootingDiscoloration on AreasCooktop Frequently cycles onSelf-clean Temperature is tooCleaning cycle Not open after a Self-cleaning cycleSteam from the vent Oven not clean afterBurning or oily odor Emitting fromLimited Warranty to Original Purchaser WarrantyPage Questions or COMMENTS?
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