Samsung NE595N0PBSR Surface units, Will not maintain, Rolling boil or, Will not cook fast

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	PROBLEM.	POSSIBLE CAUSE		SOLUTION
	The surface units	Improper cookware is being used.	•	Use pans which are flat and match the
	will not maintain			diameter of the surface unit selected.
	a rolling boil or	In some areas, the power (voltage)	•	Cover the pan with a lid until the desired
	will not cook fast	may be low.		heat is obtained.
	enough.
	The surface units	A fuse in your home may be blown	•	Replace the fuse or reset the circuit
	will not turn on.	or the circuit breaker tripped.		breaker.
		The cooktop controls are set	•	Check to see the correct control is set for
		improperly.		the surface unit you are using.

	The surface unit	This is normal. The unit is still on and hot.
	stops glowing when
	changed to a lower
	setting.
	Areas of	Food spillover was not cleaned.	•	Refer to the section on care and cleaning
	discoloration on the			of the glass cooktop on page 56.
	cooktop.	The surface is hot and the model	•	This is normal. The surface may appear
		features a light-colored cooktop.		discolored when it is hot. This is temporary
				and will disappear as the glass cools.

	The surface unit	This is normal.	•	The element will cycle on and off to
	frequently cycles on			maintain the power setting.
	and off.
	The oven will not	The range is not completely	•	Make sure the electrical plug is inserted
	turn on.	plugged into the electrical outlet.		into a live, properly grounded outlet.
		A fuse in your home may be blown	•	Replace the fuse or reset the circuit
		or the circuit breaker tripped.		breaker.
		The oven controls have been set	•	See the chapter on operating the oven.
		improperly.
		The oven is too hot.	•	Allow the oven to cool.

	The appliance will	The appliance is not completely	•	Make sure the power cord is plugged into
	not turn on.	plugged into the electrical outlet or		a live, properly grounded outlet. Check the
		a fuse in your home may be blown		fuse and circuit breakers.
		or the circuit breaker tripped.
		Incomplete service wiring.	•	Call for service.

		Power outage.	•	Check to see if the house lights will turn
				on. If required, call your local electric
				company for service.
	The oven light will	The light bulb is loose or defective.	•	Tighten or replace the bulb.
	not turn on.
	not turn on.	The switch operating light is	•	Call for service.
		The switch operating light is	•	Call for service.
		broken.
	Oven smokes	The control has not been set	•	Refer to the section on setting oven
	excessively during	properly.		controls.
	broiling.		•	Make sure the oven door is opened to the
			•	Make sure the oven door is opened to the
				broil stop position.

		The meat has been placed too	•	Reposition the rack to provide proper
		close to the element.		clearance between the meat and the
				element. Preheat the broil element for
				searing.

		The meat has not been properly	•	Remove the excess fat from the meat. Cut
		prepared.		away fatty edges that may curl, leaving the
				lean intact.
		Grease has built up on oven	•	Regular cleaning is necessary when
		surfaces.		broiling frequently.

Troubleshooting _62

TROUBLESHOOTING

(IB_Better)NE595N0PBSR_AA_DG68-00430A-03_EN.indd 62

2013-05-20 �� 3:48:42

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Contents Electric Range Important safety instructions ANTI-TIP Device Do not enter the oven Induction Cooktop Elements Electrical Safety Oven SELF-CLEANING Ovens Before YOU Begin Important safety instructions Important safety instructions Take care as beverages or food may be very hot after heating Important safety instructions Important safety instructions True Convection Features of your new rangeContents Maintaining Your Appliance Troubleshooting Warranty Introducing your new range OverviewWHAT’S Included with Your Range About Induction Cooktop Cooking Induction cooktop cookingAfter Cooking Location of the Induction Cooktop Elements and Controls Power SettingLo~Hi BoostP SimmerSi Boil AlertA Hot SurfaceH Induction Touch ControlBoost Simmer Select Cooking Zone on Using the Touch Control PadsHOW to SET the Appliance for Cooktop Cooking Power SettingInduction Power Boost Control Switching a Cooking Zone OFFInduction Simmer Control Before Using the Cooktop Use quality cookware in good conditionAlso remember to Incorrect Correct Cookware material Cookware for Induction Cooking ZonesUSE the Correct Size Cookware Size of PansBetter pans produce better results Using Suitable Induction CookwareOperating Noises Suitability testTemperature Detection Suggested Settings for Cooking Specific FoodsPower Management Preventing stains CleaningProtecting the Cooktop Surface Preventing marks and scratchesOven Control Panel Operating the ovenPress the START/SET or Clock AM/PM pad Setting the ClockHow to set the clock How to change between a 12-hour and 24-hour displayPress the Kitchen Timer ON/OFF pad Minimum and Maximum SettingsSetting the Kitchen Timer How to set the timerBaking layer cakes Using the Oven RacksBefore using the racks Oven rack positionsHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection BakingTips for convection baking Breads Recommended convection baking guidePie CookiesConvection Roasting How to set the oven for convection roastingLamb Recommended convection roasting guidePork PoultryTimed Cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay Timed CookingHow to set the oven for broiling BroilingBroil stop position Recommended broiling guide Using the Custom Cook Feature How to record a recipe settingHow to recall a setting Proof Using the Easy Cook FeatureSlow Cook Chicken NuggetsHow to use the keep warm feature Using the Defrost FunctionUsing the Keep Warm Function How to set the Defrost functionExtra Features Fahrenheit or Celsius temperature selectionHour energy saving Thermostat adjustment Convection auto conversion featureTurning the Oven Light on and OFF Sound on/offControl lockout How to use the Sabbath feature Setting the Sabbath FeatureMaintaining Your Appliance SELF-CLEANING Before a self-cleaning cycleMaintaining your appliance After a self-cleaning cycle How to set the oven for self-cleaningHow to delay the start of self-cleaning How to turn off the self-cleaning featureSTEAM-CLEANING How to set the oven for steam-cleaningAfter a steam-cleaning cycle Oven vent Care and Cleaning of the OvenCleaning painted parts and decorative trim Cleaning stainless steel surfacesOven door Oven racksRemoving heavy, burned-on residue Care and Cleaning of the Glass CooktopNormal daily use cleaning Removing burned-on residuePotential for permanent damage to the glass surface Cleaning the cooktop sealCleaning sugary spills and melted plastic Removing metal marks and scratchesLocked position Unlocked position How to remove the doorHow to replace the door Removing and Replacing the Oven DoorUnlocked position Locked position How to remove the storage drawerHow to replace the storage drawer Removing and Replacing the Storage DrawerChanging the oven light Troubleshooting TroubleshootingRolling boil or Stops glowing when Changed to a lower Setting AreasSurface units Will not maintainFood does not bake Temperature is tooSelf-clean Cleaning cycleCycle Not open after a Self-cleaning cycle Oven not cleanAfter a self-cleaning Oven door willLimited Warranty to Original Purchaser WarrantyMemo Code No. DG68-00430A-03