Samsung Complete Guide to Oven Troubleshooting and Induction Range Pan Detection Error
Page 62

troubleshooting

TROUBLESHOOTING

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM.

 

 

 

 

 

 

 

 

POSSIBLE CAUSE

 

SOLUTION

The range is not

 

The appliance has been installed

•

Place the oven rack in the center of the

level.

 

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

 

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

 

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

 

 

 

 

 

 

 

•

Insure the floor is level and strong and stable

 

 

 

 

 

 

 

 

 

 

 

 

 

enough to adequately support the range.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the situation.

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

 

properly aligned and make the

 

sufficient room for installation.

 

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The appliance must

 

The kitchen cabinets are not square

•

Contact a builder or installer to make the

be accessed for

 

and built too tightly in to the appliance.

 

appliance accessible.

servicing and cannot

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Carpet is interfering with

•

Provide sufficient space so the range can

be moved easily.

 

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The oven control

 

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

 

 

 

 

 

 

 

the oven. If the problem persists,

an error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

E-84

Communication error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Cooktop

 

You have a function error code.

•

Press touch the on/off control key pad. If

control beeps and

 

 

 

 

 

 

 

 

 

 

 

 

the problem persists, disconnect all power

displays an error

 

CODE

CAUSE

 

 

to the range for at least 30 seconds and

code.

 

-SE-

Touch pad Short Error

 

 

then reconnect the power. If this does not

 

 

-LE-

Low Voltage Error

 

 

solve the problem, call for service.

 

 

-ot-

Over Temperature Error

 

 

 

 

 

- -

Pan Detection Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•

Call for service.

 

 

CODE

CAUSE

 

 

 

 

 

 

 

 

-to-

Top Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

-t

 

 

 

 

-

Top Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Sensor-Top)

 

 

 

 

 

-bo-

IGBT Sensor Open Error

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

-b

 

 

 

-

IGBT Sensor Short Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Assy-Inverter Module)

 

 

 

 

 

-FL-

DC fan motor Error

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

61_ Troubleshooting

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Contents Electric Range Important safety instructions ANTI-TIP Device Do not enter the oven Induction Cooktop Elements Electrical Safety Oven SELF-CLEANING Ovens Before YOU Begin Important safety instructions Important safety instructions Take care as beverages or food may be very hot after heating Important safety instructions Important safety instructions Features of your new range True ConvectionContents Maintaining Your Appliance Troubleshooting Warranty WHAT’S Included with Your Range Introducing your new rangeOverview Induction cooktop cooking About Induction Cooktop CookingAfter Cooking Location of the Induction Cooktop Elements and Controls Boost Simmer Power SettingLo~Hi BoostP SimmerSi Boil AlertA Hot SurfaceHInduction Touch Control Power Setting Using the Touch Control PadsHOW to SET the Appliance for Cooktop Cooking Select Cooking Zone onInduction Simmer Control Induction Power Boost ControlSwitching a Cooking Zone OFF Also remember to Before Using the CooktopUse quality cookware in good condition Incorrect Correct Size of Pans Cookware for Induction Cooking ZonesUSE the Correct Size Cookware Cookware materialSuitability test Using Suitable Induction CookwareOperating Noises Better pans produce better resultsPower Management Temperature DetectionSuggested Settings for Cooking Specific Foods Preventing marks and scratches CleaningProtecting the Cooktop Surface Preventing stainsOperating the oven Oven Control PanelHow to change between a 12-hour and 24-hour display Setting the ClockHow to set the clock Press the START/SET or Clock AM/PM padHow to set the timer Minimum and Maximum SettingsSetting the Kitchen Timer Press the Kitchen Timer ON/OFF padOven rack positions Using the Oven RacksBefore using the racks Baking layer cakesBaking How to set the thermostatHow to adjust the thermostat while cooking Tips for convection baking How to set the oven for convection bakingConvection Baking Cookies Recommended convection baking guidePie BreadsHow to set the oven for convection roasting Convection RoastingPoultry Recommended convection roasting guidePork LambHow to set the oven for timed cooking Timed CookingDelay Timed Cooking How to set the oven for delay timed cookingBroil stop position How to set the oven for broilingBroiling Recommended broiling guide How to recall a setting Using the Custom Cook FeatureHow to record a recipe setting Chicken Nuggets Using the Easy Cook FeatureSlow Cook ProofHow to set the Defrost function Using the Defrost FunctionUsing the Keep Warm Function How to use the keep warm featureHour energy saving Extra FeaturesFahrenheit or Celsius temperature selection Convection auto conversion feature Thermostat adjustmentControl lockout Turning the Oven Light on and OFFSound on/off Setting the Sabbath Feature How to use the Sabbath featureMaintaining Your Appliance Maintaining your appliance SELF-CLEANINGBefore a self-cleaning cycle How to turn off the self-cleaning feature How to set the oven for self-cleaningHow to delay the start of self-cleaning After a self-cleaning cycleAfter a steam-cleaning cycle STEAM-CLEANINGHow to set the oven for steam-cleaning Cleaning stainless steel surfaces Care and Cleaning of the OvenCleaning painted parts and decorative trim Oven ventOven racks Oven doorRemoving burned-on residue Care and Cleaning of the Glass CooktopNormal daily use cleaning Removing heavy, burned-on residueRemoving metal marks and scratches Cleaning the cooktop sealCleaning sugary spills and melted plastic Potential for permanent damage to the glass surfaceRemoving and Replacing the Oven Door How to remove the doorHow to replace the door Locked position Unlocked positionRemoving and Replacing the Storage Drawer How to remove the storage drawerHow to replace the storage drawer Unlocked position Locked positionChanging the oven light Troubleshooting TroubleshootingWill not maintain Stops glowing when Changed to a lower Setting AreasSurface units Rolling boil orCleaning cycle Temperature is tooSelf-clean Food does not bakeOven door will Not open after a Self-cleaning cycle Oven not cleanAfter a self-cleaning CycleWarranty Limited Warranty to Original PurchaserMemo Code No. DG68-00430A-03
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