Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Has a household fuse blown or has the circuit breaker tripped?

Replace the fuse or reset the circuit.

Surface burners will not operate

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Are the burner ports clogged?

On sealed burner models, see “Surface Burners” section.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged?

On sealed burner models, see “Surface Burners” section.

■On models with caps, are the burner caps positioned properly?

See “Surface Burners” section.

■Is the burner damaged?

On models with caps, look for a warped cap. If cap will not spin freely on a flat surface, painted side down, the cap is warped. Switch cap with a different surface burner to check for further warping. Contact a trained repair specialist.

■Is propane gas being used?

The appliance may have been converted improperly. Contact a trained repair specialist.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Burner sparks but does not light

■Is there continuous sparking, but the burner does not light?

Discontinue use of the surface burner and contact a service technician.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than 1 in. (2.5 cm) outside the cooking area.

Cooktop cooking results not what expected

■Is the proper cookware being used? See “Cookware” section.

■Is the control knob set to the proper heat level? See “Cooktop Controls” section.

■Is the appliance level?

Level the appliance. See the Installation Instructions.

Grille and Griddle results not what expected

■Was the grille or griddle preheated?

Preheat grille or griddle. See “Grille” or “Griddle” sections for more information.

■Is there proper air circulation between foods? Space food evenly across the grille grates.

■Are foods taking too long to cook?

Partially frozen or very cold foods will increase cooking time. Thoroughly defrost foods.