Trouble Shooting, Problem Possible Cause Solution

TROUBLE SHOOTING

Problem	Possible Cause	Solution
Spark will not light the pilot after	Defective piezo igniter	Check connections to igniter
repeated pressing of spark igniter		-If igniter connections are good but
		there is no spark-replace igniter
	Broken spark electrode	-Check for broken ceramic insulation
		replace, electrode if broken
	Miss-aligned spark electrode	-If spark is not arcing from the
		electrode to pilot- adjust by loosening
		screws on pilot base. Adjust and re-
		tighten
Pilot will not remain lit	Problem with thermocouple circuit	-Check for proper connection of
		thermocouple to rear of valve. If
		loose, tighten lightly
		-Check pilot for full flame
		impingement around thermocouple.
		If the pilot is to small - Check gas
		pressure, adjust pilot rate screw,
		check pilot head for blockage.
		-Check thermocouple voltage at
		valve- must be greater than 5 mV. If
		low, replace thermocouple.
	Air in gas line - (Pilot flame dies while knob	-Bleed line.
	is depressed.)	-Check gas line pressure.
		-Contact dealer.
Burners will not remain lit	Problem with thermopile circuit	-Check gas line pressure.
		-Check for flame impingement on
		thermopile, if low see “Pilot will not
		stay lit”
		-Check thermopile for a Minimum of
		220 mV	when burner switched
		on.
		-Check wiring to thermostat for
		breaks.
Flame lifting	Leak in vent pipe	-Check for leaks in vent connections
	Improper vent configuration	-Check vent configuration with
	Terminal may be recirculating flue gases	manual
		-Check to see if terminal is on
		correctly
		-May need to install high wind
		termination cap
		-Contact dealer.
Glass fogs up	Normal conditions - after the appliance warms	up glass will clear
	Due to additives in gas, glass may get hazy during normal use
	Clean when needed.
Blue flames	Normal during start - flame will yellow as the
	appliance heats up.
Flames are burning “dirty” or	Flame impingement	-Check log position
Sooting		-Increase primary air by opening
		venturi shutters
		See also “Burners will not stay lit”