Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust |
| leveling legs at base of range until the rack is level. When range is level, cooktop may |
| appear out of alignment if countertop is not level (See the Range Installation Instructions). |
| Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a |
| carpenter to correct sagging or sloping floor. |
| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are |
| square and have sufficient room for range clearance. |
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Cannot move appliance easily. | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. |
Appliance must be accessible for | Contact builder or installer to make appliance accessible. |
service. | |
| Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet. |
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Surface element too hot or not hot | Incorrect surface control setting. Make sure the correct control is set for the surface area you |
enough. | wish to heat. |
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Surface element does not heat. | |
| |
| and weight of the material affect heating results. Heavy and |
| evenly. Because |
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Oven does not operate. | No electrical power to the appliance. Check steps under Entire Appliance Does Not |
| Operate in this Before You Call checklist. |
| Be sure the oven controls are set correctly for the desired function. See the Setting Oven |
| Controls section or Entire Appliance Does Not Operate in this Before You Call checklist. |
| The clock must be set with the time of day in order to operate the oven. |
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Entire appliance does not operate. | Make sure electrical cord/plug is plugged tightly into outlet. |
| Service wiring is not complete. Contact a Servicer for assistance. |
| Electrical power outage. Check house lights to be sure. Call your local electric company for |
| service. |
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|
Oven light(s) does not work. | |
| Use & Care Manual to replace or tighten the bulb(s). |
| Electrical power outage. Check house lights to be sure. Call your local electric company for |
| service. |
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|
Oven smokes excessively during broiling.
Meat is too close to the broil element. Reposition the rack to provide more clearance between the meat and the oven broil element.
Meat is not properly prepared. Remove excess fat from meat. Remove remaining fatty edges to prevent the meat from curling, but do not cut into the lean of the meat.
Broiler Pan used without the Broiler Pan Insert or insert is covered with foil. DO NOT use the Broiler Pan without the Broiler Pan Insert or cover the insert with foil.
Broiler Pan/Insert or grease
35