Manuals / FARGO electronic / Computer Equipment / Printer

FARGO electronic C16 Diagnosing Image Problems, Resolving the Pixel Failure problems

Models: C16

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Diagnosing Image Problems

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Fargo Electronics, Inc.

Diagnosing Image Problems

Resolving the Pixel Failure problems

Symptom: A thin line or scratch travels the entire length of the card.

Step Procedure

1Check the card stock for scratches. Replace the cards (as needed).

2Examine the Printhead for visible damage.

3Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page 150.

4Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section 4, page 153.

5Replace the printhead if the problem persists. See the Replacing the Printhead Assembly (820199) procedure in Section 5, page 166.

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Image 59

FARGO electronic C16 service manual Diagnosing Image Problems, Resolving the Pixel Failure problems

Contents

Part Number L000311 Persona C16 Card Printer Service Manual RevNumber Revision ControlDate Document TitleDescription How to use the manualManual Safety Messages review carefully C16 Printer Overview Reviewing the C16 Block DiagramContinued on the next page Reviewing the C16 Sequence of OperationsTop Cover Release Tab Printhead Card Cleaning Roller Power Button and LED Media Button and LEDContinued on the next page Reviewing the C16 Sequence of Operations continuedStep ProcessProcess Reviewing the C16 Sequence of Operations continuedStep Step Process Reviewing the C16 Boot up SequenceSection 2 General Troubleshooting Table of ContentsSection 1 Specifications Section 3 Printer Adjustments Section 4 Cleaning Section 5 Parts Replacement Appendix A Engineering Drawings Appendix B Technical Updates Section 6 Packing the Card Printer Section 7 Board Level DiagnosticsSection 8 Firmware Upgrades Section 9 Fargo Technical Support Section 10 Reviewing the C16 Spare Parts List Glossary of Terms IndexRegulatory Compliances Section 1 SpecificationsDescription Agency ListingsTerm Continued on the next page Technical SpecificationsType DescriptionDescription Technical Specifications continuedType Visual Security - Card Stock Part Numbers Visual Security Solutions SpecificationsVeriMarkTM Cards - 2-D holographic foil application Custom HoloMarkTM CardsVisual Security Card Stock - Tolerances VeriMarkTM - Application SpecificationsHoloMarkTM and Custom HoloMarkTM - Application Specifications Functional Specifications Description Printer Components Top Cover to Parallel Interface CardOn/Cancel ComponentsPrinter Components Print Ribbons Printer Components Centronics-Type Parallel InterfaceDescription Printer Components Resin-Only Print RibbonsType Continued on the next page Printer Components Dye-Sublimation Print RibbonsProcedure StepPrinter Components Dye-Sublimation Print Ribbons continued Printer Components Dye-Sublimation/Resin Print RibbonsDescription Printer Components Blank CardsType Reviewing the upgraded 81754 PVC Cards Old Printer S/N A319 and Reviewing the upgraded 81754 PVC Cards continuedCard New Printer S/N A320 andSafety Messages review carefully Section 2 General TroubleshootingCause Reviewing the TOP Line LCD Error/Status MessagesSolution MessageCause Reviewing the TOP Line LCD Error/Status Messages continuedSolution MessageCause BOTH Line LCD Error/Status MessagesSolution MessageContinued on the next page Communications ErrorsResolving the Communication Errors Continued on the next page Resolving the Communication Errors continuedStep Procedure 6 Determine if the Parallel Port mode is set correctly or incorrectly Resolving the Communication Errors continuedResolving the Card Feeding Errors Card Feeding ErrorsUsing the Idler Spring Upgrade Kit Resolving a Headlift Error Print Process ErrorsResolving the Cover Open Error Message Step Resolving the Blank Output issuesProcedure select Document DefaultsResolving the Blank Output issues continued Resolving a Card Jam Error Card Jam ErrorsContinued on the next page Ribbon ErrorsResolving the Skipping Ribbon Panel issues Continued on the next page Resolving the Skipping Ribbon Panel issues continuedSee the previous procedure in this section Step Procedure Resolving the Skipping Ribbon Panel issues continuedContinued on the next page Resolving the Wrong Ribbon error being displayed incorrectlySee the Replacing the Ribbon ID Sensor Board Assembly 763173-2 in Resolving the Ribbon Low MessageStep Resolving the Ribbon Error/Out Error MessageProcedure select Document DefaultsStep Resolving the Ribbon Breaking issuesProcedure select Document DefaultsSee the previous procedure in this section Resolving the Ribbon Breaking issues continuedStep Resolving the Ribbon Breaking issues continuedProcedure select Document DefaultsContinued on the next page Resolving the Ribbon Breaking issues continuedSee the previous procedure in this section Step Resolving the Ribbon Breaking issues continuedProcedure select Document DefaultsContinued on the next page Encoding ErrorsResolving the Mag Verify Error Message See the previous procedure in this section Resolving the Mag Verify Error Message continuedStep Procedure Resolving the Printer’s inability to read Encoded DataStep Procedure Resolving the Pixel Failure problems Diagnosing Image ProblemsResolving the Card Surface Debris problems Continued on the next page Resolving the Incorrect Image Darkness problemsResolving the Incorrect Image Darkness problems continued Continued on the next page Resolving the Ribbon Wrinkle problemsSymptom Printed cards have off-colored lines or streaks on them Resolving the Ribbon Wrinkle problems continued Continued on the next page Resolving the Excessive Resin Printing problemsSymptom Black resin text and barcodes appear smeared or too thick Resolving the Excessive Resin Printing problems continued Resolving the Incomplete Resin Printing problems Continued on the next page Resolving the Image Placement problemsStep Procedure Step Resolving the Image Placement problems continuedProcedure select Document DefaultsThis is Graphic A This is Graphic B Resolving the Image Placement problems continuedResolving the Poor Image Quality problems Running the Standard Self Test Print Running the Self TestUsing the DIP Switch Self-test Diagnostic modes Setting the DIP Switch SettingsRunning the 15-Shade Self Test DB36P WIRE DIAGRAMInterfacing Information Reviewing the Pin AssignmentsContinued on the next page Reviewing the Centronics Parallel Pin AssignmentsContinued on the next page Reviewing the Centronics Parallel Pin Assignments continuedReviewing the Centronics Parallel Pin Assignments continued Reviewing the Printer Timing Diagram Minimum Value Reviewing the Printer TimingInterval DescriptionSafety Messages review carefully Section 3 Printer AdjustmentsAdjusting for CR-79 Adhesive Back Cards Adjusting for CR-79 Adhesive Back Cards continued a. Open the Printers Top Cover Adjusting for CR-79 Adhesive Back Cards continuedSteps Adjusting the Magnetic Encoding HeadProcedure C16 Print Driver Options Using the Settings dialog box Using the Image Placement option Using the Image Darkness optionFront of Printer Rear of PrinterCard Output Side of Printer Leading Edge of Card Card Input Side of Printer Trailing Edge of CardFront of Printer Using the Print Length optionRear of Printer Using the Magnetic Offset option Using the Magnetic Offset option continued Adjusting the Card Size Option Using the Card tabAdjusting the Orientation Option Using the Test Print Button Using the Copies OptionDescription Using the About ButtonAdjusting the Ribbon Type option Using the Device Options tabAdjusting the Color matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Buffer Single Card option Using the Disable Printing option Using the Pause for Low Ribbon option Using the Image Color tab Using the Resin Heat K option Using the Color matching option and Default button Using the Calibrate tab Using the Image Position Controls Using Image Position controls continued Using the Sensors Button Using the Settings Button Using the Magnetic Encoding tab Continued on the next page Using the Magnetic Track Selection radio buttonsUsing the Magnetic Track Selection radio buttons continued Using the Magnetic Track Options radio buttons Using the Character Size radio buttons Using the Bit Density radio buttonsCheck this box to allow the Driver to process the fragmented text Reviewing the Enable MLE Support checkboxUsing the ASCII Offset radio buttons Using the Character Parity radio buttons Using the LRC Generation radio buttonsUsing the Verification radio buttons and Retries selection Using the Shift Data Left checkbox 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3 Reviewing the ISO Track LocationsEntering the Track Information Sending the Track InformationReviewing the Track Data Note Reviewing Tracks 1, 2 and 3 in table formatASCII Code Reviewing the ASCII Code and Character TableASCII Code CharacterUsing the Overlay/Print Area tab Using the Overlay/Print Area dropdown menu Using the Overlay/Print Area Continued on the next page Using the Defined Area OptionContinued on the next page Access Level-2 ID# 35“ 1.9“Using the Defined Area Option continued Karen AtkinsContinued on the next page Using the Defined Area Option continuedKaren Atkins Access Level-2 ID#X=1.3“ Y=0.3“ Using the Defined Area Option continueda. Define another area by clicking on the Defined Area UP arrow Using the Defined Area Option continuedUsing Security Options Visual Security Solutions Procedure Selecting Orientation - Landscape under Card tabProcedure Selecting the Visual Security Solutions dropdown menu A to DProcedure Selecting Orientation - Portfolio under Card tabProcedure Selecting the Visual Security Solutions dropdown menu E to HSelecting the VeriMark radio button Click on the HoloMark radio button below for the squared-area size Selecting the HoloMark radio buttonSample 1 VeriMark Card Landscape - Orientation - 4 positions below A B C DE F G H Reviewing the Custom VeriMark Card Custom Graphic in a 2D foilSample 1 HoloMark Card Landscape - Orientation - 4 positions below E F G HReviewing the Custom HoloMark Card Custom Graphic in a 2D foil A B C DUsing the K Panel Resin tab Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Areas option Selecting the Undefined Areas option Continued on the next page Selecting the Defined Areas function172355 Access Level-21.8“ 1.2“Continued on the next page Continued on the next page Selecting the Defined Areas function continuedb. Enter these values into the X and Y boxes Continued on the next page See the previous procedure in this sectionSelecting the Defined Areas function continued 172355 Karen AtkinsX=1.4“ Y=0.2“ Access Level-2 ID#Continued on the next page See the previous procedure in this sectionSelecting the Defined Areas function continued Continued on the next page Selecting the Defined Areas function continued6 Define another area by clicking on the Defined Area up arrow. Note Another Selecting the Defined Areas function continued See the previous procedure in this sectionSelecting the Print YMC under K and Print K Only options Safety Messages review carefully Section 4 CleaningUsing the Required Supplies Cleaning the Printhead Cleaning ProceduresContinued on the next page Cleaning the Card Feed and Cleaning RollersCleaning the Card Feed and Cleaning Rollers continued Cleaning the Platen Roller Cleaning the Printers Interior Cleaning the Printers ExteriorSafety Messages review carefully Section 5 Parts ReplacementReviewing the Front Cover Components Reviewing the Printer ComponentsParallel Port Reviewing the Back End ComponentsPower Port Release leverCard Feed Motor Reviewing the Rear Side plate ComponentsEncoder Sensor Head Lift Motor Stepper MotorRP-4 and TP Reviewing the Print Board ComponentsDIP Switches FPGA ChipReviewing the Print Area Components Reviewing the Main Print Board Connections Reviewing the Power Board ConnectionsRefer to Drawings 830117, 830118 and Cover RemovalReplacing the Rear Cover D810054 Replacing the Top Cover D810044Refer to Drawings 830117, 830118 and Replacing the Front Cover D810001Refer to Drawings 830117, 830118 and Board, Interface and Printhead ReplacementsReplacing the Print Circuit Board D810059 Refer to Drawings 830117, 830118 and Replacing the Power Circuit Board A000284Refer to Drawing Replacing the Printhead AssemblyContinued on the next page Replacing the Printhead Harness AssemblyRefer to Drawing Steps Replacing the Printhead Harness Assembly 830162-00 continuedProcedure Refer to Drawings 830117, 830118 and Replacing the Front Panel Board Assembly A000265Refer to Drawing Motor and Mag Head ReplacementsReplacing the Headlift Motor Assembly Refer to Drawing Replacing the Card Feed Motor AssemblyRefer to Drawing Replacing the Ribbon Drive Motor AssemblyRefer to Drawing Replacing the Stepper Motor assemblyPage Continued on the next page Replacing the Magnetic Head Assembly High-Coercivity 810182 orLow- Coercivity Refer to Drawings 830117, 830118 andSteps Replacing the Magnetic Head Assembly High-Coercivity 810182 or LowProcedure Coercivity 810182 continuedRefer to Drawing Sensor ReplacementReplacing the Card Sensor Assembly Continued on the next page Replacing the Upper Ribbon Sensor AssemblyRefer to Drawing Replacing the Upper Ribbon Sensor Assembly 83015111 continued Refer to Drawing Replacing the Encoder Wheel Sensor AssemblyRefer to Drawing D810024 Replacing the Lid Sensor AssemblyContinued on the next page Replacing the Ribbon ID Sensor Board AssemblyRefer to Drawing D810024 Steps Replacing the Ribbon ID Sensor Board Assembly 820543 continuedProcedures Refer to Drawing Replacing the Lower Ribbon Sensor Assembly - C16Continued on the next page Roller ReplacementReplacing the Platen Roller D830023 Refer to Drawing D810025Steps ProcedureReplacing the Platen Roller D830023 continued Continued on the next page Replacing the Card Feed Roller D830058 - CenterRefer to Drawing D810025 Steps ProcedureReplacing the Card Feed Roller D830058 - Center continued Continued on the next page Replacing the Card Feed Roller D830058 - LeftRefer to Drawing D810025 Steps ProcedureReplacing the Card Feed Roller D830058 - Left continued Continued on the next page Replacing the Hopper Card Feed Roller D830024Refer to Drawing D810025 Replacing the Card Feed Roller D830024 continued C11/C16 Idler Spring Removal and Replacement Kit Instructions Part Number Technician Review - Required Tools for both proceduresDescription QuantityTechnician Review - Removal and Replacement Procedure No Step ProcedureStep Technician Review - Removal and Replacement Procedure NoContinued on the next page ProcedureStep Continued on the next page ProcedureStep Technician Review - Photos related to Procedures No. 1 and No Page Page Page Section 6 Packing the Card Printer Safety Messages review carefully Section 7 Board Level DiagnosticsResolving the DRAM Memory Error Board ErrorsSensor Testing Resolving the EE Memory ErrorLocation Reviewing the Motor Voltages when activeReviewing the Sensor Location and Voltages SensorSection 8 Firmware Upgrades Contacting Fargo Technical Support Section 9 Fargo Technical SupportReviewing Example No. 2 Serial Number A1280224 Finding out when a Fargo Card Printer was manufacturedReading the Serial Numbers on a Fargo printer Reviewing Example No. 1 Serial NumberContinued on the next page Section 10 Reviewing the C16 Spare Parts ListContinued on the next page Persona C16 ID Card PrinterContinued on the next page Persona C16 ID Card PrinterContinued on the next page Persona C16 ID Card PrinterContinued on the next page Persona C16 ID Card PrinterContinued on the next page Persona C16 ID Card PrinterContinued on the next page Persona C16 ID Card PrinterPersona C16 ID Card Printer Continued on the next page Glossary of TermsContinued on the next page Glossary of Terms continuedContinued on the next page Glossary of Terms continuedCache Continued on the next page Glossary of Terms continuedCR-79 Continued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedDwell Time Continued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionContinued on the next page Glossary of Terms continuedTerm DefinitionDefinition Glossary of Terms continuedTerm Buffer Single Card option C IndexAuto Eject option B Copies For Print and Overlay, 119 formatting magnetic string K Panel Resin option Portrait or Landscape Omit Signature Area setting, 121 On LEDNone None or Monitor option O Print YMC Under K option, 147 printable area Print K Only options, 147 Print Length option, 81 Print MethodRotate Image 180 Degrees option, 91 RS-232 RUNNING SELF TEST #12 S Sensor Location and Voltages table, 206 Sensor TestingRotate Front 180 Degrees option, 123 Y Yellow, Magenta and Cyan Appendix C Miscellaneous Appendix B Technical UpdatesAppendix A Engineering Drawings Page