Manuals / FARGO electronic / Computer Equipment / Printer

FARGO electronic C16 service manual Part Number L000311

Models: C16

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Troubleshooting Specs Error messages Communications Errors Diagnosing Image Problems Diagnostic modes Access Level-2 ID# Step Procedure Printer Adjustments Using the Settings Button

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Persona C16 Card Printer Service Manual (Rev. 5.0)

Part Number: L000311

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FARGO electronic C16 service manual Part Number L000311

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Contents

Part Number L000311 Revision Control Date Document Title Number Restricted USE only Manual Description How to use the manual Exposed to static electricity discharges Safety Messages review carefullyTo prevent equipment or media damage, always wear an To prevent equipment or media damage, always remove Motors Reviewing the C16 Block DiagramSensors Parts Step Process Reviewing the C16 Sequence of Operations Reviewing the C16 Sequence of Operations Stop Reviewing the C16 Boot up Sequence Table of Contents Printer Adjustments Cleaning Parts Replacement Packing the Card Printer Board Level Diagnostics Term Description Regulatory CompliancesFile Number E145118 License Number J99032510 Agency Listings Type Description Technical Specifications 2MB RAM Technical Specifications VeriMarkTM Cards 2-D holographic foil application Visual Security Solutions SpecificationsCustom HoloMarkTM Cards Visual Security Card Stock Part Numbers HoloMarkTM and Custom HoloMarkTM Application Specifications VeriMarkTM Application SpecificationsVisual Security Card Stock Tolerances Function Description Functional Specifications Printer Components Top Cover to Parallel Interface Card On/CancelComponents Description Pause/Resume Printer Components Print Ribbons Printer Components Centronics-Type Parallel Interface Printer Components Resin-Only Print Ribbons Printer Components Dye-Sublimation Print Ribbons Step Procedure Printer Components Dye-Sublimation Print Ribbons Printer Components Dye-Sublimation/Resin Print Ribbons Printer Components Blank Cards Reviewing the upgraded 81754 PVC Cards Card New Printer S/N A320 Old Printer S/N A319 Newer Older Reviewing the upgraded 81754 PVC Cards General Troubleshooting Message Cause Solution Reviewing the TOP Line LCD Error/Status Messages Error Message procedure Reviewing the TOP Line LCD Error/Status Messages Both Line LCD Error/Status Messages Resolving the Communication Errors Communications Errors Resolving the Communication Errors Resolving the Communication Errors Resolving the Card Feeding Errors Card Feeding Errors Using the Idler Spring Upgrade Kit Resolving a Headlift Error Print Process Errors Resolving the Cover Open Error Message Select Document Defaults Resolving the Blank Output issuesSelect Printing Preferences Resolving the Blank Output issues Resolving a Card Jam Error Card Jam Errors Resolving the Skipping Ribbon Panel issues Ribbon Errors Resolving the Skipping Ribbon Panel issues Resolving the Skipping Ribbon Panel issues Resolving the Wrong Ribbon error being displayed incorrectly Pause/Resume button Resolving the Ribbon Low Message Resolving the Ribbon Error/Out Error Message Resolving the Ribbon Breaking issues Resolving the Ribbon Breaking issues Determine where the ribbon is breaking Resolving the Ribbon Breaking issues Adjust the Image Placement positively Resolving the Mag Verify Error Message Encoding Errors Resolving the Mag Verify Error Message Resolving the Printer’s inability to read Encoded Data Step Procedure Resolving the Pixel Failure problems Diagnosing Image Problems Resolving the Card Surface Debris problems Resolving the Incorrect Image Darkness problems Resolving the Incorrect Image Darkness problems Resolving the Ribbon Wrinkle problems Resolving the Ribbon Wrinkle problems Resolving the Excessive Resin Printing problems Resolving the Excessive Resin Printing problems Step Resolving the Incomplete Resin Printing problems Resolving the Image Placement problems Resolving the Image Placement problems This is Graphic a This is Graphic B Resolving the Poor Image Quality problems Running the Standard Self Test Print Running the Self Test Using the DIP Switch Self-test Diagnostic modes Setting the DIP Switch Settings Running the 15-Shade Self Test Reviewing the Pin Assignments Interfacing Information Reviewing the Centronics Parallel Pin Assignments Reviewing the Centronics Parallel Pin Assignments Reviewing the Centronics Parallel Pin Assignments Reviewing the Printer Timing Diagram Interval Description Minimum Value Reviewing the Printer Timing Printer Adjustments Adjusting for CR-79 Adhesive Back Cards Adjusting for CR-79 Adhesive Back Cards Adjusting for CR-79 Adhesive Back Cards Steps Procedure Adjusting the Magnetic Encoding Head C16 Print Driver Options Using the Settings dialog box Using the Image Placement option Using the Image Darkness option Front of Printer Rear of Printer Using the Print Length option Using the Magnetic Offset option Direction card travels through printer Using the Magnetic Offset option Adjusting the Card Size Option Using the Card tab Adjusting the Orientation Option Using the Test Print Button Using the Copies OptionStep Description Using the About Button Adjusting the Ribbon Type option Using the Device Options tab Adjusting the Color matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Buffer Single Card option Using the Disable Printing option Using the Pause for Low Ribbon option Using the Image Color tab Using the Resin Heat K option Using the Color matching option and Default button Using the Calibrate tab Using the Image Position Controls Using Image Position controls Using the Sensors Button Using the Settings Button Using the Magnetic Encoding tab Using the Magnetic Track Selection radio buttons Using the Magnetic Track Selection radio buttons Using the Magnetic Track Options radio buttons Using the Character Size radio buttons Using the Bit Density radio buttons Reviewing the Enable MLE Support checkbox Using the Ascii Offset radio buttons Using the Character Parity radio buttons Using the LRC Generation radio buttons Using the Verification radio buttons and Retries selection Using the Shift Data Left checkbox Reviewing the ISO Track Locations Entering the Track Information Sending the Track Information Reviewing the Track Data Note Reviewing Tracks 1, 2 and 3 in table format Reviewing the Ascii Code and Character Table Using the Overlay/Print Area tab Using the Overlay/Print Area dropdown menu Using the Overlay/Print Area Using the Defined Area Option Karen Atkins Using the Defined Area Option 122 =1.3 Y=0.3 Access Level-2 ID# 124 Using Security Options Visual Security Solutions Selecting Orientation Landscape under Card tab Selecting the Visual Security Solutions dropdown menu a to D Selecting Orientation Portfolio under Card tab Selecting the Visual Security Solutions dropdown menu E to H Selecting the VeriMark radio button Selecting the HoloMark radio button 132 133 Using the K Panel Resin tab Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Areas option Selecting the Undefined Areas option Selecting the Defined Areas function Selecting the Defined Areas function 172355 141 142 172355 144 145 146 Selecting the Print YMC under K and Print K Only options Cleaning Using the Required Supplies Cleaning the Printhead Cleaning Procedures Cleaning the Card Feed and Cleaning Rollers Cleaning the Card Feed and Cleaning Rollers Cleaning the Platen Roller Cleaning the Printers Interior Cleaning the Printers Exterior To prevent equipment or media damage , always remove To prevent equipment or media damage , always wear anTo prevent equipment or media damage , take jewelry off Reviewing the Front Cover Components Reviewing the Printer Components Reviewing the Back End Components Reviewing the Rear Side plate Components Reviewing the Print Board Components Reviewing the Print Area Components Power Board A000284 Reviewing the Power Board ConnectionsReviewing the Main Print Board Connections Main Print Board A000281 Location Cover Removal Estimated Repair Time 5 minutes Steps ProcedureReplacing the Rear Cover D810054 Replacing the Top Cover D810044 Replacing the Front Cover D810001 Estimated Repair Time 30 minutes Steps Procedure Board, Interface and Printhead ReplacementsReplacing the Print Circuit Board D810059 Estimated Repair Time 20 minutes Steps Procedure Replacing the Power Circuit Board A000284 Estimated Repair Time 10 minutes Steps Procedure Replacing the Printhead AssemblyRefer to Drawing Replacing the Printhead Harness Assembly Replacing the Printhead Harness Assembly Replacing the Front Panel Board Assembly A000265 Replacing the Headlift Motor Assembly Motor and Mag Head ReplacementsEstimated Repair Time 15 minutes Steps Procedures Replacing the Card Feed Motor Assembly Replacing the Ribbon Drive Motor Assembly Replacing the Stepper Motor assembly 174 Turn the Printer upside down Place the Printer on the input end Replacing the Card Sensor Assembly Sensor ReplacementEstimated Repair Time 20 minutes Steps Procedures Replacing the Upper Ribbon Sensor Assembly Replacing the Upper Ribbon Sensor Assembly Replacing the Encoder Wheel Sensor Assembly Refer to Drawing D810024 Replacing the Lid Sensor Assembly Estimated Repair Time 30 minutes Steps Procedures Replacing the Ribbon ID Sensor Board Assembly Steps Procedures Replacing the Ribbon ID Sensor Board Assembly Replacing the Lower Ribbon Sensor Assembly C16 Estimated Repair Time 40 minutes Steps Procedure Roller ReplacementReplacing the Platen Roller D830023 Refer to Drawing D810025 Replacing the Platen Roller D830023 Replacing the Card Feed Roller D830058 Center Replacing the Card Feed Roller D830058 Center Replacing the Card Feed Roller D830058 Left Replacing the Card Feed Roller D830058 Left Replacing the Hopper Card Feed Roller D830024 Replacing the Card Feed Roller D830024 Description Quantity Part Number Refer to Drawing D880153 Technician Review Required Tools for both procedures Technician Review Removal and Replacement Procedure No Follow these steps to install the new parts 197 Use Away from the Magnetic Encoder Technician Review Photos related to Procedures No and No 201 202 203 Packing the Card Printer Board Level Diagnostics Sensor Testing Board ErrorsResolving the EE Memory Error Resolving the Dram Memory Error Reviewing the Sensor Location and Voltages Reviewing the Motor Voltages when activeSensor Location Pin Low Range VDC High Range VDC Motor Location Pin Firmware Upgrades Contacting Fargo Technical Support Fargo Technical Support Reading the Serial Numbers on a Fargo printer Finding out when a Fargo Card Printer was manufacturedReviewing Example No Serial Number Reviewing Example No Serial Number A1280224 Reviewing the C16 Spare Parts List Compond C16 LCD IC Eprom Eprom ID C16 HI CO 216 217 218 Term Definition Glossary of Terms Glossary of Terms 221 222 223 Eeprom 225 226 227 ISO 229 230 231 PET PVC RGB 235 TAC 237 YMC Index Copies For Print and Overlay, 119 formatting magnetic string Panel Resin option None None or Monitor option Print YMC Under K option, 147 printable area Running Self Test #12 Yellow, Magenta and Cyan Appendix a Engineering Drawings Appendix B Technical Updates Page

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