Table of Contents

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Section 1: Specifications __________________________________________________ 6

Regulatory Compliances _________________________________________________ 6

Agency Listings ________________________________________________________ 7

Technical Specifications _________________________________________________ 8

Visual Security Solutions (Specifications)___________________________________ 10

VeriMarkTM Cards - 2-D holographic foil application_______________________ 10

Custom HoloMarkTM Cards ___________________________________________ 10

Visual Security - Card Stock Part Numbers________________________________ 10

Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)__________________________________________________________ 10

Visual Security Card Stock - Tolerances __________________________________ 11

VeriMarkTM - Application Specifications ________________________________ 11

HoloMarkTM and Custom HoloMarkTM - Application Specifications __________ 11

Functional Specifications ________________________________________________ 12

Printer Components: Top Cover to Parallel Interface Card ___________________ 13

Printer Components: Centronics-Type Parallel Interface _____________________ 14

Printer Components: Print Ribbons _____________________________________ 14

Printer Components: Resin-Only Print Ribbons____________________________ 15

Printer Components: Dye-Sublimation Print Ribbons _______________________ 16

Printer Components: Dye-Sublimation/Resin Print Ribbons __________________ 17

Printer Components: Blank Cards_______________________________________ 18

Reviewing the upgraded 81754 PVC Cards _______________________________ 19

Section 2: General Troubleshooting _______________________________________ 21

Safety Messages (review carefully) ________________________________________ 21

Reviewing the TOP Line LCD Error/Status Messages _______________________ 22

BOTH Line LCD Error/Status Messages__________________________________ 24

Communications Errors _________________________________________________ 25

Resolving the Communication Errors ____________________________________ 25

Card Feeding Errors ____________________________________________________ 28

Resolving the Card Feeding Errors ______________________________________ 28

Using the Idler Spring Upgrade Kit ______________________________________ 29

Print Process Errors ____________________________________________________ 30

Resolving a Headlift Error _____________________________________________ 30

Resolving the Cover Open Error Message_________________________________ 31

Resolving the Blank Output issues ______________________________________ 32

Card Jam Errors _______________________________________________________ 34

Resolving a Card Jam Error ____________________________________________ 34

Ribbon Errors _________________________________________________________ 35

Resolving the Skipping Ribbon Panel issues_______________________________ 35

Resolving the Wrong Ribbon error (being displayed incorrectly)_______________ 38

Resolving the Ribbon Low Message _____________________________________ 39

Resolving the Ribbon Error/Out Error Message ____________________________ 40

Resolving the Ribbon Breaking issues____________________________________ 41

Persona C16 Card Printer Service Manual (Rev. 5.0)

FARGO electronic C16 service manual Table of Contents