FARGO electronic C16 service manual Resolving the Communication Errors

RESTRICTED USE ONLYFargo Electronics, Inc.

Resolving the Communication Errors (continued)

Step Procedure

3Verify the use of an adequate data cable.

a.Use a double-shielded parallel cable (no longer than six feet in length).

(Note: Data transmission failure can be attributed to a long or faulty parallel cable.)

b.Use a double-shielded, I-EEE 1284 compliant cable to reduce the effect of radio emissions from computers, monitors and other equipment that may broadcast Radio frequency interference (RFI).

4Determine if there is interference from an external device.

a.Do not use an A/B Switch Box or other peripheral in line with the parallel cable.

b.If using a Switch Box or other peripheral, remove it while testing communication between the Computer and the Printer.

c.If needed, replace the Switch Box or other peripheral (once it is determined that the cause of the interference is not the switch box or peripheral).

d.Alternative: Add a second parallel port into the computer (if a second Printer is required).

5Determine the problem with printing from the application.

a.Print a Self-Test from the Printer by holding down the Pause/Resume button on power up to ensure that the Printer (itself) is functioning properly.

b.Print the Windows test page that is located in the General tab of the driver.

c.Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program in the Accessories Program Group) via Start > Programs > Accessories > Wordpad on your desktop. Follow this procedure:

1)Go to the File menu and select Page Setup.

2)Click on the Printer button and select the C16 Card Printer.

3)Click on OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with it’s minimum margins.)

4)Open the program and type: This is a Test. Go to File on the Menu Bar and select Print.

Continued on the next page

Persona￿ C16 Card Printer Service Manual (Rev. 5.0) 26