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FARGO electronic C16 service manual Communications Errors, Resolving the Communication Errors

Models: C16

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Fargo Electronics, Inc.

Communications Errors

Resolving the Communication Errors

Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, “paper out” error.

Step	Procedure

1	Confirm that the system meets the minimum requirements, as shown here:
	•	IBM-PC or compatible.
	•	Windows 95/98/ME/NT/2000/XP Pentium™ class 133 MHz computer with 32
		MB of RAM or higher
	•	200 MB free hard disk space or higher
	•	ECP parallel port with DMA access

2	Confirm the correct installation of the Printer Driver.
	a.	Close the software program and check the Printer Driver.
	b.	Reboot the computer.
		Caution: Make sure the Printer Driver is installed correctly.
	c.	Be sure the correct Setup options within the Printer Driver are selected.
	d.	Confirm that the Driver is current by checking at: www.fargo.com

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Persona C16 Card Printer Service Manual (Rev. 5.0)

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FARGO electronic C16 service manual Communications Errors, Resolving the Communication Errors, Continued on the next page

Contents

Persona C16 Card Printer Service Manual Rev Part Number L000311Document Title Revision ControlDate NumberManual How to use the manualDescription Safety Messages review carefully Reviewing the C16 Block Diagram C16 Printer Overviewand LED Media Button and LED Reviewing the C16 Sequence of OperationsTop Cover Release Tab Printhead Card Cleaning Roller Power Button Continued on the next pageProcess Reviewing the C16 Sequence of Operations continuedStep Continued on the next pageStep Reviewing the C16 Sequence of Operations continuedProcess Reviewing the C16 Boot up Sequence Step ProcessSection 1 Specifications Table of ContentsSection 2 General Troubleshooting Section 3 Printer Adjustments Section 4 Cleaning Section 5 Parts Replacement Section 10 Reviewing the C16 Spare Parts List Glossary of Terms Index Section 6 Packing the Card Printer Section 7 Board Level DiagnosticsSection 8 Firmware Upgrades Section 9 Fargo Technical Support Appendix A Engineering Drawings Appendix B Technical UpdatesSection 1 Specifications Regulatory CompliancesTerm Agency ListingsDescription Description Technical SpecificationsType Continued on the next pageType Technical Specifications continuedDescription Custom HoloMarkTM Cards Visual Security Solutions SpecificationsVeriMarkTM Cards - 2-D holographic foil application Visual Security - Card Stock Part NumbersHoloMarkTM and Custom HoloMarkTM - Application Specifications VeriMarkTM - Application SpecificationsVisual Security Card Stock - Tolerances Functional Specifications Components Printer Components Top Cover to Parallel Interface CardOn/Cancel DescriptionPrinter Components Centronics-Type Parallel Interface Printer Components Print RibbonsType Printer Components Resin-Only Print RibbonsDescription Step Printer Components Dye-Sublimation Print RibbonsProcedure Continued on the next pagePrinter Components Dye-Sublimation/Resin Print Ribbons Printer Components Dye-Sublimation Print Ribbons continuedType Printer Components Blank CardsDescription Reviewing the upgraded 81754 PVC Cards New Printer S/N A320 and Reviewing the upgraded 81754 PVC Cards continuedCard Old Printer S/N A319 andSection 2 General Troubleshooting Safety Messages review carefullyMessage Reviewing the TOP Line LCD Error/Status MessagesSolution CauseMessage Reviewing the TOP Line LCD Error/Status Messages continuedSolution CauseMessage BOTH Line LCD Error/Status MessagesSolution CauseResolving the Communication Errors Communications ErrorsContinued on the next page Step Procedure Resolving the Communication Errors continuedContinued on the next page Resolving the Communication Errors continued 6 Determine if the Parallel Port mode is set correctly or incorrectlyCard Feeding Errors Resolving the Card Feeding ErrorsUsing the Idler Spring Upgrade Kit Print Process Errors Resolving a Headlift ErrorResolving the Cover Open Error Message select Document Defaults Resolving the Blank Output issuesProcedure StepResolving the Blank Output issues continued Card Jam Errors Resolving a Card Jam ErrorResolving the Skipping Ribbon Panel issues Ribbon ErrorsContinued on the next page See the previous procedure in this section Resolving the Skipping Ribbon Panel issues continuedContinued on the next page Resolving the Skipping Ribbon Panel issues continued Step ProcedureResolving the Wrong Ribbon error being displayed incorrectly Continued on the next pageResolving the Ribbon Low Message See the Replacing the Ribbon ID Sensor Board Assembly 763173-2 inselect Document Defaults Resolving the Ribbon Error/Out Error MessageProcedure Stepselect Document Defaults Resolving the Ribbon Breaking issuesProcedure StepResolving the Ribbon Breaking issues continued See the previous procedure in this sectionselect Document Defaults Resolving the Ribbon Breaking issues continuedProcedure StepSee the previous procedure in this section Resolving the Ribbon Breaking issues continuedContinued on the next page select Document Defaults Resolving the Ribbon Breaking issues continuedProcedure StepResolving the Mag Verify Error Message Encoding ErrorsContinued on the next page Resolving the Mag Verify Error Message continued See the previous procedure in this sectionResolving the Printer’s inability to read Encoded Data Step ProcedureStep Procedure Diagnosing Image Problems Resolving the Pixel Failure problemsResolving the Card Surface Debris problems Resolving the Incorrect Image Darkness problems Continued on the next pageResolving the Incorrect Image Darkness problems continued Symptom Printed cards have off-colored lines or streaks on them Resolving the Ribbon Wrinkle problemsContinued on the next page Resolving the Ribbon Wrinkle problems continued Symptom Black resin text and barcodes appear smeared or too thick Resolving the Excessive Resin Printing problemsContinued on the next page Resolving the Excessive Resin Printing problems continued Resolving the Incomplete Resin Printing problems Step Procedure Resolving the Image Placement problemsContinued on the next page select Document Defaults Resolving the Image Placement problems continuedProcedure StepResolving the Image Placement problems continued This is Graphic A This is Graphic BResolving the Poor Image Quality problems Running the Self Test Running the Standard Self Test PrintUsing the DIP Switch Self-test Setting the DIP Switch Settings Diagnostic modesRunning the 15-Shade Self Test Reviewing the Pin Assignments WIRE DIAGRAMInterfacing Information DB36PReviewing the Centronics Parallel Pin Assignments Continued on the next pageReviewing the Centronics Parallel Pin Assignments continued Continued on the next pageReviewing the Centronics Parallel Pin Assignments continued Reviewing the Printer Timing Diagram Description Reviewing the Printer TimingInterval Minimum ValueSection 3 Printer Adjustments Safety Messages review carefullyAdjusting for CR-79 Adhesive Back Cards Adjusting for CR-79 Adhesive Back Cards continued Adjusting for CR-79 Adhesive Back Cards continued a. Open the Printers Top CoverProcedure Adjusting the Magnetic Encoding HeadSteps C16 Print Driver Options Using the Settings dialog box Using the Image Darkness option Using the Image Placement optionCard Input Side of Printer Trailing Edge of Card Rear of PrinterCard Output Side of Printer Leading Edge of Card Front of PrinterRear of Printer Using the Print Length optionFront of Printer Using the Magnetic Offset option Using the Magnetic Offset option continued Using the Card tab Adjusting the Card Size OptionAdjusting the Orientation Option Using the Copies Option Using the Test Print ButtonUsing the About Button DescriptionUsing the Device Options tab Adjusting the Ribbon Type optionAdjusting the Color matching option Adjusting for the Resin Dither Using the Rotate Image 180 Degrees option Using the Buffer Single Card option Using the Disable Printing option Using the Pause for Low Ribbon option Using the Image Color tab Using the Resin Heat K option Using the Color matching option and Default button Using the Calibrate tab Using the Image Position Controls Using Image Position controls continued Using the Sensors Button Using the Settings Button Using the Magnetic Encoding tab Using the Magnetic Track Selection radio buttons Continued on the next pageUsing the Magnetic Track Selection radio buttons continued Using the Magnetic Track Options radio buttons Using the Bit Density radio buttons Using the Character Size radio buttonsReviewing the Enable MLE Support checkbox Check this box to allow the Driver to process the fragmented textUsing the ASCII Offset radio buttons Using the LRC Generation radio buttons Using the Character Parity radio buttonsUsing the Verification radio buttons and Retries selection Using the Shift Data Left checkbox Reviewing the ISO Track Locations 0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3Sending the Track Information Entering the Track InformationReviewing Tracks 1, 2 and 3 in table format Reviewing the Track Data NoteCharacter Reviewing the ASCII Code and Character TableASCII Code ASCII CodeUsing the Overlay/Print Area tab Using the Overlay/Print Area dropdown menu Using the Overlay/Print Area Using the Defined Area Option Continued on the next pageKaren Atkins Access Level-2 ID# 35“ 1.9“Using the Defined Area Option continued Continued on the next pageUsing the Defined Area Option continued Continued on the next pageUsing the Defined Area Option continued Access Level-2 ID#X=1.3“ Y=0.3“ Karen AtkinsUsing the Defined Area Option continued a. Define another area by clicking on the Defined Area UP arrowUsing Security Options Visual Security Solutions Selecting Orientation - Landscape under Card tab ProcedureSelecting the Visual Security Solutions dropdown menu A to D ProcedureSelecting Orientation - Portfolio under Card tab ProcedureSelecting the Visual Security Solutions dropdown menu E to H ProcedureSelecting the VeriMark radio button Selecting the HoloMark radio button Click on the HoloMark radio button below for the squared-area sizeReviewing the Custom VeriMark Card Custom Graphic in a 2D foil A B C DE F G H Sample 1 VeriMark Card Landscape - Orientation - 4 positions belowA B C D E F G HReviewing the Custom HoloMark Card Custom Graphic in a 2D foil Sample 1 HoloMark Card Landscape - Orientation - 4 positions belowUsing the K Panel Resin tab Selecting from the Print All Black With K Panel options Selecting the Full Card option Selecting the Defined Areas option Selecting the Undefined Areas option Selecting the Defined Areas function Continued on the next page1.2“ Access Level-21.8“ 172355b. Enter these values into the X and Y boxes Selecting the Defined Areas function continuedContinued on the next page Continued on the next page Selecting the Defined Areas function continued See the previous procedure in this sectionContinued on the next page Access Level-2 ID# Karen AtkinsX=1.4“ Y=0.2“ 172355Selecting the Defined Areas function continued See the previous procedure in this sectionContinued on the next page 6 Define another area by clicking on the Defined Area up arrow. Note Another Selecting the Defined Areas function continuedContinued on the next page See the previous procedure in this section Selecting the Defined Areas function continuedSelecting the Print YMC under K and Print K Only options Section 4 Cleaning Safety Messages review carefullyUsing the Required Supplies Cleaning Procedures Cleaning the PrintheadCleaning the Card Feed and Cleaning Rollers Continued on the next pageCleaning the Card Feed and Cleaning Rollers continued Cleaning the Platen Roller Cleaning the Printers Exterior Cleaning the Printers InteriorSection 5 Parts Replacement Safety Messages review carefullyReviewing the Printer Components Reviewing the Front Cover ComponentsRelease lever Reviewing the Back End ComponentsPower Port Parallel PortStepper Motor Reviewing the Rear Side plate ComponentsEncoder Sensor Head Lift Motor Card Feed MotorFPGA Chip Reviewing the Print Board ComponentsDIP Switches RP-4 and TPReviewing the Print Area Components Reviewing the Power Board Connections Reviewing the Main Print Board ConnectionsReplacing the Top Cover D810044 Cover RemovalReplacing the Rear Cover D810054 Refer to Drawings 830117, 830118 andReplacing the Front Cover D810001 Refer to Drawings 830117, 830118 andReplacing the Print Circuit Board D810059 Board, Interface and Printhead ReplacementsRefer to Drawings 830117, 830118 and Replacing the Power Circuit Board A000284 Refer to Drawings 830117, 830118 andReplacing the Printhead Assembly Refer to DrawingRefer to Drawing Replacing the Printhead Harness AssemblyContinued on the next page Procedure Replacing the Printhead Harness Assembly 830162-00 continuedSteps Replacing the Front Panel Board Assembly A000265 Refer to Drawings 830117, 830118 andReplacing the Headlift Motor Assembly Motor and Mag Head ReplacementsRefer to Drawing Replacing the Card Feed Motor Assembly Refer to DrawingReplacing the Ribbon Drive Motor Assembly Refer to DrawingReplacing the Stepper Motor assembly Refer to DrawingPage Refer to Drawings 830117, 830118 and Replacing the Magnetic Head Assembly High-Coercivity 810182 orLow- Coercivity Continued on the next pageCoercivity 810182 continued Replacing the Magnetic Head Assembly High-Coercivity 810182 or LowProcedure StepsReplacing the Card Sensor Assembly Sensor ReplacementRefer to Drawing Refer to Drawing Replacing the Upper Ribbon Sensor AssemblyContinued on the next page Replacing the Upper Ribbon Sensor Assembly 83015111 continued Replacing the Encoder Wheel Sensor Assembly Refer to DrawingReplacing the Lid Sensor Assembly Refer to Drawing D810024Refer to Drawing D810024 Replacing the Ribbon ID Sensor Board AssemblyContinued on the next page Procedures Replacing the Ribbon ID Sensor Board Assembly 820543 continuedSteps Replacing the Lower Ribbon Sensor Assembly - C16 Refer to DrawingRefer to Drawing D810025 Roller ReplacementReplacing the Platen Roller D830023 Continued on the next pageReplacing the Platen Roller D830023 continued ProcedureSteps Refer to Drawing D810025 Replacing the Card Feed Roller D830058 - CenterContinued on the next page Replacing the Card Feed Roller D830058 - Center continued ProcedureSteps Refer to Drawing D810025 Replacing the Card Feed Roller D830058 - LeftContinued on the next page Replacing the Card Feed Roller D830058 - Left continued ProcedureSteps Refer to Drawing D810025 Replacing the Hopper Card Feed Roller D830024Continued on the next page Replacing the Card Feed Roller D830024 continued C11/C16 Idler Spring Removal and Replacement Kit Instructions Quantity Technician Review - Required Tools for both proceduresDescription Part NumberTechnician Review - Removal and Replacement Procedure No Procedure StepTechnician Review - Removal and Replacement Procedure No StepStep ProcedureContinued on the next page Step ProcedureContinued on the next page Technician Review - Photos related to Procedures No. 1 and No Page Page Page Section 6 Packing the Card Printer Section 7 Board Level Diagnostics Safety Messages review carefullyResolving the EE Memory Error Board ErrorsSensor Testing Resolving the DRAM Memory ErrorSensor Reviewing the Motor Voltages when activeReviewing the Sensor Location and Voltages LocationSection 8 Firmware Upgrades Section 9 Fargo Technical Support Contacting Fargo Technical SupportReviewing Example No. 1 Serial Number Finding out when a Fargo Card Printer was manufacturedReading the Serial Numbers on a Fargo printer Reviewing Example No. 2 Serial Number A1280224Section 10 Reviewing the C16 Spare Parts List Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Continued on the next pagePersona C16 ID Card Printer Glossary of Terms Continued on the next pageGlossary of Terms continued Continued on the next pageCache Glossary of Terms continuedContinued on the next page CR-79 Glossary of Terms continuedContinued on the next page Definition Glossary of Terms continuedTerm Continued on the next pageDwell Time Glossary of Terms continuedContinued on the next page Definition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageDefinition Glossary of Terms continuedTerm Continued on the next pageTerm Glossary of Terms continuedDefinition Auto Eject option B IndexBuffer Single Card option C Copies For Print and Overlay, 119 formatting magnetic string K Panel Resin option None None or Monitor option O Omit Signature Area setting, 121 On LEDPortrait or Landscape Print K Only options, 147 Print Length option, 81 Print Method Print YMC Under K option, 147 printable areaRotate Front 180 Degrees option, 123 Sensor Location and Voltages table, 206 Sensor TestingRotate Image 180 Degrees option, 91 RS-232 RUNNING SELF TEST #12 S Y Yellow, Magenta and Cyan Appendix A Engineering Drawings Appendix B Technical UpdatesAppendix C Miscellaneous Page