Part Number L000311
Persona C16 Card Printer Service Manual Rev
Date
Revision Control
Document Title
Number
How to use the manual
Manual
Description
Safety Messages review carefully
C16 Printer Overview
Reviewing the C16 Block Diagram
Top Cover Release Tab Printhead Card Cleaning Roller Power Button
Reviewing the C16 Sequence of Operations
and LED Media Button and LED
Continued on the next page
Step
Reviewing the C16 Sequence of Operations continued
Process
Continued on the next page
Reviewing the C16 Sequence of Operations continued
Step
Process
Step Process
Reviewing the C16 Boot up Sequence
Table of Contents
Section 1 Specifications
Section 2 General Troubleshooting
Section 3 Printer Adjustments
Section 4 Cleaning
Section 5 Parts Replacement
Section 8 Firmware Upgrades Section 9 Fargo Technical Support
Section 6 Packing the Card Printer Section 7 Board Level Diagnostics
Section 10 Reviewing the C16 Spare Parts List Glossary of Terms Index
Appendix A Engineering Drawings Appendix B Technical Updates
Regulatory Compliances
Section 1 Specifications
Agency Listings
Term
Description
Type
Technical Specifications
Description
Continued on the next page
Technical Specifications continued
Type
Description
VeriMarkTM Cards - 2-D holographic foil application
Visual Security Solutions Specifications
Custom HoloMarkTM Cards
Visual Security - Card Stock Part Numbers
VeriMarkTM - Application Specifications
HoloMarkTM and Custom HoloMarkTM - Application Specifications
Visual Security Card Stock - Tolerances
Functional Specifications
On/Cancel
Printer Components Top Cover to Parallel Interface Card
Components
Description
Printer Components Print Ribbons
Printer Components Centronics-Type Parallel Interface
Printer Components Resin-Only Print Ribbons
Type
Description
Procedure
Printer Components Dye-Sublimation Print Ribbons
Step
Continued on the next page
Printer Components Dye-Sublimation Print Ribbons continued
Printer Components Dye-Sublimation/Resin Print Ribbons
Printer Components Blank Cards
Type
Description
Reviewing the upgraded 81754 PVC Cards
Card
Reviewing the upgraded 81754 PVC Cards continued
New Printer S/N A320 and
Old Printer S/N A319 and
Safety Messages review carefully
Section 2 General Troubleshooting
Solution
Reviewing the TOP Line LCD Error/Status Messages
Message
Cause
Solution
Reviewing the TOP Line LCD Error/Status Messages continued
Message
Cause
Solution
BOTH Line LCD Error/Status Messages
Message
Cause
Communications Errors
Resolving the Communication Errors
Continued on the next page
Resolving the Communication Errors continued
Step Procedure
Continued on the next page
6 Determine if the Parallel Port mode is set correctly or incorrectly
Resolving the Communication Errors continued
Resolving the Card Feeding Errors
Card Feeding Errors
Using the Idler Spring Upgrade Kit
Resolving a Headlift Error
Print Process Errors
Resolving the Cover Open Error Message
Procedure
Resolving the Blank Output issues
select Document Defaults
Step
Resolving the Blank Output issues continued
Resolving a Card Jam Error
Card Jam Errors
Ribbon Errors
Resolving the Skipping Ribbon Panel issues
Continued on the next page
Resolving the Skipping Ribbon Panel issues continued
See the previous procedure in this section
Continued on the next page
Step Procedure
Resolving the Skipping Ribbon Panel issues continued
Continued on the next page
Resolving the Wrong Ribbon error being displayed incorrectly
See the Replacing the Ribbon ID Sensor Board Assembly 763173-2 in
Resolving the Ribbon Low Message
Procedure
Resolving the Ribbon Error/Out Error Message
select Document Defaults
Step
Procedure
Resolving the Ribbon Breaking issues
select Document Defaults
Step
See the previous procedure in this section
Resolving the Ribbon Breaking issues continued
Procedure
Resolving the Ribbon Breaking issues continued
select Document Defaults
Step
Resolving the Ribbon Breaking issues continued
See the previous procedure in this section
Continued on the next page
Procedure
Resolving the Ribbon Breaking issues continued
select Document Defaults
Step
Encoding Errors
Resolving the Mag Verify Error Message
Continued on the next page
See the previous procedure in this section
Resolving the Mag Verify Error Message continued
Step Procedure
Resolving the Printer’s inability to read Encoded Data
Step Procedure
Resolving the Pixel Failure problems
Diagnosing Image Problems
Resolving the Card Surface Debris problems
Continued on the next page
Resolving the Incorrect Image Darkness problems
Resolving the Incorrect Image Darkness problems continued
Resolving the Ribbon Wrinkle problems
Symptom Printed cards have off-colored lines or streaks on them
Continued on the next page
Resolving the Ribbon Wrinkle problems continued
Resolving the Excessive Resin Printing problems
Symptom Black resin text and barcodes appear smeared or too thick
Continued on the next page
Resolving the Excessive Resin Printing problems continued
Resolving the Incomplete Resin Printing problems
Resolving the Image Placement problems
Step Procedure
Continued on the next page
Procedure
Resolving the Image Placement problems continued
select Document Defaults
Step
This is Graphic A This is Graphic B
Resolving the Image Placement problems continued
Resolving the Poor Image Quality problems
Running the Standard Self Test Print
Running the Self Test
Using the DIP Switch Self-test
Diagnostic modes
Setting the DIP Switch Settings
Running the 15-Shade Self Test
Interfacing Information
WIRE DIAGRAM
Reviewing the Pin Assignments
DB36P
Continued on the next page
Reviewing the Centronics Parallel Pin Assignments
Continued on the next page
Reviewing the Centronics Parallel Pin Assignments continued
Reviewing the Centronics Parallel Pin Assignments continued
Reviewing the Printer Timing Diagram
Interval
Reviewing the Printer Timing
Description
Minimum Value
Safety Messages review carefully
Section 3 Printer Adjustments
Adjusting for CR-79 Adhesive Back Cards
Adjusting for CR-79 Adhesive Back Cards continued
a. Open the Printers Top Cover
Adjusting for CR-79 Adhesive Back Cards continued
Adjusting the Magnetic Encoding Head
Procedure
Steps
C16 Print Driver Options Using the Settings dialog box
Using the Image Placement option
Using the Image Darkness option
Card Output Side of Printer Leading Edge of Card
Rear of Printer
Card Input Side of Printer Trailing Edge of Card
Front of Printer
Using the Print Length option
Rear of Printer
Front of Printer
Using the Magnetic Offset option
Using the Magnetic Offset option continued
Adjusting the Card Size Option
Using the Card tab
Adjusting the Orientation Option
Using the Test Print Button
Using the Copies Option
Description
Using the About Button
Adjusting the Ribbon Type option
Using the Device Options tab
Adjusting the Color matching option
Adjusting for the Resin Dither
Using the Rotate Image 180 Degrees option
Using the Buffer Single Card option
Using the Disable Printing option
Using the Pause for Low Ribbon option
Using the Image Color tab
Using the Resin Heat K option
Using the Color matching option and Default button
Using the Calibrate tab
Using the Image Position Controls
Using Image Position controls continued
Using the Sensors Button
Using the Settings Button
Using the Magnetic Encoding tab
Continued on the next page
Using the Magnetic Track Selection radio buttons
Using the Magnetic Track Selection radio buttons continued
Using the Magnetic Track Options radio buttons
Using the Character Size radio buttons
Using the Bit Density radio buttons
Check this box to allow the Driver to process the fragmented text
Reviewing the Enable MLE Support checkbox
Using the ASCII Offset radio buttons
Using the Character Parity radio buttons
Using the LRC Generation radio buttons
Using the Verification radio buttons and Retries selection
Using the Shift Data Left checkbox
0.223 0.353 TRACK1 0.130 TRACK2 0.140 TRACK3
Reviewing the ISO Track Locations
Entering the Track Information
Sending the Track Information
Reviewing the Track Data Note
Reviewing Tracks 1, 2 and 3 in table format
ASCII Code
Reviewing the ASCII Code and Character Table
Character
ASCII Code
Using the Overlay/Print Area tab
Using the Overlay/Print Area dropdown menu
Using the Overlay/Print Area
Continued on the next page
Using the Defined Area Option
Using the Defined Area Option continued
Access Level-2 ID# 35“ 1.9“
Karen Atkins
Continued on the next page
Continued on the next page
Using the Defined Area Option continued
X=1.3“ Y=0.3“
Access Level-2 ID#
Using the Defined Area Option continued
Karen Atkins
a. Define another area by clicking on the Defined Area UP arrow
Using the Defined Area Option continued
Using Security Options Visual Security Solutions
Procedure
Selecting Orientation - Landscape under Card tab
Procedure
Selecting the Visual Security Solutions dropdown menu A to D
Procedure
Selecting Orientation - Portfolio under Card tab
Procedure
Selecting the Visual Security Solutions dropdown menu E to H
Selecting the VeriMark radio button
Click on the HoloMark radio button below for the squared-area size
Selecting the HoloMark radio button
E F G H
A B C D
Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil
Sample 1 VeriMark Card Landscape - Orientation - 4 positions below
Reviewing the Custom HoloMark Card Custom Graphic in a 2D foil
E F G H
A B C D
Sample 1 HoloMark Card Landscape - Orientation - 4 positions below
Using the K Panel Resin tab
Selecting from the Print All Black With K Panel options
Selecting the Full Card option
Selecting the Defined Areas option
Selecting the Undefined Areas option
Continued on the next page
Selecting the Defined Areas function
1.8“
Access Level-2
1.2“
172355
Selecting the Defined Areas function continued
b. Enter these values into the X and Y boxes
Continued on the next page Continued on the next page
See the previous procedure in this section
Selecting the Defined Areas function continued
Continued on the next page
X=1.4“ Y=0.2“
Karen Atkins
Access Level-2 ID#
172355
See the previous procedure in this section
Selecting the Defined Areas function continued
Continued on the next page
Selecting the Defined Areas function continued
6 Define another area by clicking on the Defined Area up arrow. Note Another
Continued on the next page
Selecting the Defined Areas function continued
See the previous procedure in this section
Selecting the Print YMC under K and Print K Only options
Safety Messages review carefully
Section 4 Cleaning
Using the Required Supplies
Cleaning the Printhead
Cleaning Procedures
Continued on the next page
Cleaning the Card Feed and Cleaning Rollers
Cleaning the Card Feed and Cleaning Rollers continued
Cleaning the Platen Roller
Cleaning the Printers Interior
Cleaning the Printers Exterior
Safety Messages review carefully
Section 5 Parts Replacement
Reviewing the Front Cover Components
Reviewing the Printer Components
Power Port
Reviewing the Back End Components
Release lever
Parallel Port
Encoder Sensor Head Lift Motor
Reviewing the Rear Side plate Components
Stepper Motor
Card Feed Motor
DIP Switches
Reviewing the Print Board Components
FPGA Chip
RP-4 and TP
Reviewing the Print Area Components
Reviewing the Main Print Board Connections
Reviewing the Power Board Connections
Replacing the Rear Cover D810054
Cover Removal
Replacing the Top Cover D810044
Refer to Drawings 830117, 830118 and
Refer to Drawings 830117, 830118 and
Replacing the Front Cover D810001
Board, Interface and Printhead Replacements
Replacing the Print Circuit Board D810059
Refer to Drawings 830117, 830118 and
Refer to Drawings 830117, 830118 and
Replacing the Power Circuit Board A000284
Refer to Drawing
Replacing the Printhead Assembly
Replacing the Printhead Harness Assembly
Refer to Drawing
Continued on the next page
Replacing the Printhead Harness Assembly 830162-00 continued
Procedure
Steps
Refer to Drawings 830117, 830118 and
Replacing the Front Panel Board Assembly A000265
Motor and Mag Head Replacements
Replacing the Headlift Motor Assembly
Refer to Drawing
Refer to Drawing
Replacing the Card Feed Motor Assembly
Refer to Drawing
Replacing the Ribbon Drive Motor Assembly
Refer to Drawing
Replacing the Stepper Motor assembly
Page
Low- Coercivity
Replacing the Magnetic Head Assembly High-Coercivity 810182 or
Refer to Drawings 830117, 830118 and
Continued on the next page
Procedure
Replacing the Magnetic Head Assembly High-Coercivity 810182 or Low
Coercivity 810182 continued
Steps
Sensor Replacement
Replacing the Card Sensor Assembly
Refer to Drawing
Replacing the Upper Ribbon Sensor Assembly
Refer to Drawing
Continued on the next page
Replacing the Upper Ribbon Sensor Assembly 83015111 continued
Refer to Drawing
Replacing the Encoder Wheel Sensor Assembly
Refer to Drawing D810024
Replacing the Lid Sensor Assembly
Replacing the Ribbon ID Sensor Board Assembly
Refer to Drawing D810024
Continued on the next page
Replacing the Ribbon ID Sensor Board Assembly 820543 continued
Procedures
Steps
Refer to Drawing
Replacing the Lower Ribbon Sensor Assembly - C16
Replacing the Platen Roller D830023
Roller Replacement
Refer to Drawing D810025
Continued on the next page
Procedure
Replacing the Platen Roller D830023 continued
Steps
Replacing the Card Feed Roller D830058 - Center
Refer to Drawing D810025
Continued on the next page
Procedure
Replacing the Card Feed Roller D830058 - Center continued
Steps
Replacing the Card Feed Roller D830058 - Left
Refer to Drawing D810025
Continued on the next page
Procedure
Replacing the Card Feed Roller D830058 - Left continued
Steps
Replacing the Hopper Card Feed Roller D830024
Refer to Drawing D810025
Continued on the next page
Replacing the Card Feed Roller D830024 continued
C11/C16 Idler Spring Removal and Replacement Kit Instructions
Description
Technician Review - Required Tools for both procedures
Quantity
Part Number
Technician Review - Removal and Replacement Procedure No
Step
Procedure
Step
Technician Review - Removal and Replacement Procedure No
Procedure
Step
Continued on the next page
Procedure
Step
Continued on the next page
Technician Review - Photos related to Procedures No. 1 and No
Page
Page
Page
Section 6 Packing the Card Printer
Safety Messages review carefully
Section 7 Board Level Diagnostics
Sensor Testing
Board Errors
Resolving the EE Memory Error
Resolving the DRAM Memory Error
Reviewing the Sensor Location and Voltages
Reviewing the Motor Voltages when active
Sensor
Location
Section 8 Firmware Upgrades
Contacting Fargo Technical Support
Section 9 Fargo Technical Support
Reading the Serial Numbers on a Fargo printer
Finding out when a Fargo Card Printer was manufactured
Reviewing Example No. 1 Serial Number
Reviewing Example No. 2 Serial Number A1280224
Continued on the next page
Section 10 Reviewing the C16 Spare Parts List
Continued on the next page
Persona C16 ID Card Printer
Continued on the next page
Persona C16 ID Card Printer
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Persona C16 ID Card Printer
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Persona C16 ID Card Printer
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Persona C16 ID Card Printer
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Persona C16 ID Card Printer
Persona C16 ID Card Printer
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Glossary of Terms
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Glossary of Terms continued
Glossary of Terms continued
Cache
Continued on the next page
Glossary of Terms continued
CR-79
Continued on the next page
Term
Glossary of Terms continued
Definition
Continued on the next page
Glossary of Terms continued
Dwell Time
Continued on the next page
Term
Glossary of Terms continued
Definition
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Term
Glossary of Terms continued
Definition
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Term
Glossary of Terms continued
Definition
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Definition
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Glossary of Terms continued
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Definition
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Glossary of Terms continued
Term
Definition
Index
Auto Eject option B
Buffer Single Card option C
Copies
For Print and Overlay, 119 formatting magnetic string
K Panel Resin option
Omit Signature Area setting, 121 On LED
None None or Monitor option O
Portrait or Landscape
Print YMC Under K option, 147 printable area
Print K Only options, 147 Print Length option, 81 Print Method
Sensor Location and Voltages table, 206 Sensor Testing
Rotate Front 180 Degrees option, 123
Rotate Image 180 Degrees option, 91 RS-232 RUNNING SELF TEST #12 S
Y Yellow, Magenta and Cyan
Appendix B Technical Updates
Appendix A Engineering Drawings
Appendix C Miscellaneous
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