
BEFORE YOU CALL (Solutions to Common Problems)
OCCURRENCE
Scratches or abrasions on cooktop surface.
Brown streaks or specks.
Areas of discoloration with metallic sheen.
Poor baking results.
Fan noise during cooking operation.
Flames inside oven or smoking from vent.
Oven smokes excessively during broiling.
Soil not completely removed after self- cleaning cycle.
Excessive smoking from oven vent.
POSSIBLE CAUSE/SOLUTION
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for
Cookware with rough bottom has been used. Use smooth,
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop Cleaning- Ceramic Glass Cooktop Models" section under General Cleaning.
Mineral deposits from water and food. Remove using a
Many factors affect baking results. Make sure the proper rack position is used. Center food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipes’ recommended temperature or baking time. If you feel the oven is too hot or cool, see "Adjusting Your Oven Temperature" section in the Electronic Oven Control Guide.
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the fan may continue to run even after oven is turned off.
Excessive spillovers in oven. Set
Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts of grease on the oven bottom. Wipe up excessive spillovers before starting the
Control(s) not set properly. Follow instructions under "Setting Oven Controls". Make sure oven is opened to Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on the broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Control(s) not set properly. Follow instructions under "Oven Cleaning" in the Electronic Oven Control Guide.
Control(s) not set properly. Follow instructions under "Oven Cleaning" in the Electronic Oven Control Guide.
Set
Failure to clean bottom front, top of oven or door areas outside oven seal. These areas are not in the
Excessive spillovers in oven, especially for pie spillovers or large amounts of grease on the oven bottom. Wipe up excessive spillovers before starting the
43