Saeco Coffee Makers SUP0310 manual Troubleshooting, Problems Causes Solutions

30TROUBLESHOOTING

PROBLEMS CAUSES SOLUTIONS

The machine does not turn on.

The machine is not connected to the power source.

Connect the machine to the power source.

	The plug has not been plugged into the	Insert the plug into the machine’s power
	back of the machine.	socket.
	Machine in stand-by.	Press the brew button to start the machine.
Coffee is not hot enough.	The cups are cold.	Warm the cups with hot water.
Hot water or steam is not dispensed.	The hole of the steam wand is clogged.	Clean the hole of the steam wand using a pin.
Coffee has little crema.	The coffee blend is unsuitable or coffee	Change coffee blend.
	is not freshly roasted.

The machine takes a long time to warm up or the amount of water dispensed from the wand is too little.

The machine circuit is obstructed by	Descale the machine.
limescale build-up.

The brew group does not come out. The brew group is out of place.

Turn the machine on. Close the service door. The brew group is automatically placed in the correct position.

Coffee grounds drawer is inserted.

Remove the dregdrawer first, then the brew group.

The machine grinds the coffee beans but no coffee comes out.

(see note)

Water tank is empty.	Fill the water tank and prime the circuit again.
Brew group is dirty.	Clean the brew group.
Circuit is not primed.	Prime the circuit again by dispensing water
	from the steam wand.
Rare event that occurs when the	Brew a few coffees as described in the
machine is automatically adjusting the	manual.
dose.

Knob to adjust the quantity of coffee per Turn the knob clockwise. cup is in wrong position.

The coffee is too weak. (see note)

Rare event that occurs when the machine is automatically adjusting the dose.

Brew a few coffees as described in the manual.

Coffee is brewed slowly.	Coffee is too fine.	Change coffee blend.
(see note)
	Circuit is not primed.	Prime the circuit again by dispensing water
		from the spout.
	Brew group dirty.	Clean the brew group.
Coffee leaks out of the dispensing head.	Dispensing head is clogged.	Clean the dispensing holes with a soft cloth.
Brewing does not start.	Coffee bean hopper cover is in wrong	Correctly place the cover on the coffee bean
	position.	hopper and press it firmly.

Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be brewed in order to allow the machine to optimize the parameters.

Please contact the service center for any problems not covered in the above table or when the suggested solutions do not solve the problem.