TROUBLESHOOTING TIPS | 25 |
Troubleshooting Tips
LEFT
RIGHT
Serial number will be displayed. | Step: 4 Step: 3 | Step: 2 | Step: 6 |
Write down the number and have it ready to reference when talking with Customer Service.
F I G U R E 31: Viewing the Serial Number
To greatly expedite service calls and troubleshooting, please follow the steps below on:
Recording the Serial Number
Recording Error Messages
Checking the Fault Log
Common Issues and Solutions
RECORDING THE SERIAL NUMBER (FIGURE 31)
1.Ensure oven is in either the
2.Simultaneously press and hold the DOWN and RIGHT keys for 1 second.
3.Press the DOWN key to view next menu screen.
CHECKING THE FAULT LOG
Before calling Customer Service, write down any faults the oven has logged for reference. To check the Fault Log:
1.Ensure oven is in either the
2.Simultaneously press and hold the DOWN and RIGHT keys for 1 second.
3.Press the FAULTS soft key (middle left).
4.Press the BACK/STOP key to exit the menu.
COMMON ISSUES AND SOLUTIONS
4.Press the “S/N” soft key (bottom right).
5.Write down the serial number and have it ready to reference when speaking with Customer Service.
6.Press the BACK/STOP key to exit the menu.
RECORDING ERROR MESSAGES
If the screen displays a message when a problem occurs, write down the message and have it ready to reference when speaking with Customer Service.
WARNING: When troubleshooting issues 
with the oven, follow all safety instructions (page i). Turn off the oven before troubleshooting any areas that when active may cause personal injury
(e.g., cook cavity, electrical components, etc.).
The table on page 26 lists some common issues and possible solutions. If additional help is required, contact Customer Service at 800.90TURBO /
+1