Marantz SR7002, SR8002 manual Troubleshooting, Symptom Cause Remedy

Page 83

ENGLISH

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM

CAUSE

REMEDY

 

 

 

This unit cannot be turned

The power plug is not connected.

Connect the power plug to the outlet.

up.

 

 

 

 

 

No sound and picture are

Mute is on.

Cancel mute using the remote controller.

output even when power is

 

 

 

See the connection diagram and connect the cables

on.

The input cable is not connected

 

correctly.

correctly.

 

 

 

 

The master volume control is turned all

Adjust the master volume.

 

the way down.

 

 

 

 

 

The function selector position is wrong.

Select correct position.

 

 

 

No speaker output.

The headphones are connected to the

Disconnect the headphones. (Speakers will not

 

headphone jack.

output sound when headphones are connected.)

 

 

 

Incorrect Audio or Video for

Input cable connected incorrectly.

Connect the cable correctly by referring to the

selected source.

 

connection diagram.

 

 

 

Incorrect Audio from a

Speaker cable connected incorrectly.

Connect the cable correctly by referring to the

channel.

 

connection diagram.

 

 

 

No Audio output from the

The center speaker cable connection is

Connect the cable correctly.

center channel speaker.

incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO is selected for Surround mode, no

 

mode.

sound will be output from the center speaker. Set

 

 

another Surround mode.

 

 

 

 

Center = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround speaker cable connection

Connect the cable correctly.

surround speakers.

is incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO has been selected for Surround

 

mode.

mode, no sound will be output from the surround

 

 

speaker. Set another Surround mode.

 

Surround = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround back speaker cable

Connect the cable correctly.

surround back speakers.

connection is incomplete.

 

 

 

 

 

Surround mode is not EX/ES mode.

Set surround mode EX/ES.

 

 

 

 

Surround back = NONE has been

Make the correct setting.

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

SYMPTOM

CAUSE

REMEDY

 

 

 

Can not select EX/ES mode.

Surround center= NONE has been

Make the correct setting.

 

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

 

 

 

Input signal is incompatible.

Use 5.1channel source.

 

 

 

Can not select Pro Logic IIx

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

mode.

 

 

signal or analog input signal.

 

 

 

Can not select Neo:6 mode.

Input signal is incompatible.

Use 2 channel DTS input signal, PCM input signal or

 

 

 

analog input signal.

Can not select CSII mode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

 

signal or analog input signal.

 

 

 

No output to Subwoofer Out.

Subwoofer = NONE has been selected

Select Subwoofer = YES.

 

 

in SETUP mode.

 

 

 

 

Noise is produced during

Analog has been selected for input.

Be sure to perform digital connection, select digital

DTS-encoded CD or laser

 

input, then play.

disc play.

 

 

 

 

 

 

A specifi c channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

produce output.

 

 

 

 

 

 

FM or AM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor FM and AM antennas

 

 

 

to FM and AM antenna outlets.

Noise is heard during AM

Reception is affected by other electrical

Try changing location where the AM indoor antenna

reception.

 

fields.

is set up.

 

 

 

Noise is heard during FM

The radio waves from the broadcasting

Install an FM outdoor antenna.

reception.

 

station are weak.

 

 

 

 

Cannot get programmed

Preset data has been erased.

Disconnecting power plug for long periods of time

station when the PRESET

 

will erase preset data. If that happens, input the

button is pressed.

 

preset data again.

 

 

 

 

Control with

the remote

Batteries are consumed.

Replace all the batteries with new ones.

controller fails.

 

 

 

 

Remote controller's function-key setting

Select different position from which equipment will

 

 

 

 

is wrong.

be controlled.

 

 

 

 

 

 

The distance between this unit and the

Move closer to this unit.

 

 

remote commander is too far.

 

 

 

 

 

 

 

Something is blocking the unit and the

Remove offending object.

 

 

remote commander.

 

 

 

 

 

Auto Setup

(SPEAKER

Headphones are connected.

Disconnect the headphones.

SETUP) is not working.

 

 

 

 

 

 

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Contents Model SR7002/SR8002 User Guide AC Polarized Plug Read Before Operating EquipmentNEC National Electrical Code User Guide Accessories CheckRemote Controller RC8001SR IntroductionFeatures Table of ContentsDescription Copyright ProtectionHdcd Dts Digital Surround ES THX Select2Dts Digital Surround Dts Neo6About Dolby Pro Logic Before USE Loading Batteries Operation of Remote ControllerRemote Control Battery Replacement Interval RC8001SRAUDIO/ Video Names and FunctionFront Panel FL Display and Indicater Output Rear PanelMulti Speaker / Speaker C 0AC Outlets@4HDMI Input / Output Remote Control@1AUDIO IN/OUT TV, DVD, VCR1, DSS/VCR2, TAPE, CD/CDR @3VIDEO IN/OUT TV, DVD, VCR1, DSS/VCR2LCD Indicators RC8001SR Checking the Time Setting the TimeTuner Mode General Information of RC8001SR to the UnitPause Controlling Marantz ComponentsStop Record Turns the VCR on and offCall up the menu Exits the programming menuTurns the Tape deck off Dock connector onDock connector OFF Turns the Tape deck onSetting Equipment Not Appearing in Manufacturer Number List USE ModePreset Mode Entering and Setting the Manufacturer Number Di- rectlyProgramming the Direct Buttons and Rewriting Names When OKProgramming the 2 Play and Other Control But Tons and Numeric ButtonsErasing Sources Erasing Programmed Codes Returning to Initial SettingsErasing Buttons and Erasing Direct Buttons Erasing Direct Button PagesExecuting Macro Programs Programming MacrosErasing All Programming MacrosOverwriting Steps in Macro Programs When clearing macros, the macros programmed toInserting Steps in Macro Programs Erasing Steps of Macro ProgramsClone Mode Adjusting the Display Contrast SetupSetting the Lighting Time Setting the Macro Interval Time⁄2 DISC+/T.MODE Operation RC101Zone D Main room control General Information of RC101 to the UnitControlling a Marantz TV TV Zone a Multi room a control Zone B Multi room B controlControlling a Marantz DVD Player DVD Controlling a Marantz VCR Deck VCR1/ VCR2Controlling a Marantz Satellite Broadcasting Tuner DSS Controlling a Marantz Tuner T1Enter 3CURSOR 4CURSOR 2CURSOR 1CURSOR Controlling a Marantz Universal Dock AUX1Programming with the 4-DIGIT Code Normal ModeSetting the Back Light Resetting the CodeLearning Procedure Learn ModeOther Operations Change the Multi Room Control Commands for Each ZoneCreating copies using clone mode Copying entire contentsConnections Speaker PlacementConnecting Speakers Connecting Speaker WireConnecting a Subwoofer Connecting Audio ComponentsComponent jack Connecting Video ComponentsVIDEO, S-VIDEO, Component Jacks Video jackHdmi Jack Connecting Hdmi ComponentsConnecting Hdmi Components Connecting AN External Power Amplifier Advanced ConnectingConnecting Multi Channel Audio Source Connecting the Antenna Terminals XM Radio Overview Connecting the XM CONNECT-AND-PLAY AntennaHow to Subscribe See the Checking the XM Signal Strength and Radio IDMultiroom a Connecting for the Multi RoomConnecting for Speaker C USE Multiroom BFlasher Connecting Other EquipmentDC OUT DC Trigger Emitter OUT SR8002 OnlyOnscreen Display Menu System SetupPreference P Input Setup PSurround Setup P Speaker Setup P Video Setup PFunc Rename Input SetupFunc Input Setup CH Input Setup7.1 CH Input Setup Func Input Setup Assignable Digital InputSpace DefaultFunction Rename BackTHX Audio Setup Spkr Speaker SetupAuto Setup Manual SetupTo do this, the Auto Setup feature measures a Auto Setup MultEQ Setup featureUnit measures sound characteristics Automatically optimizes settingsOK/ENTER button Example Confirmation screen for speaker detectionCause How to Remedy Error MessagesSpeaker Distance Manual SetupSpeaker Size Speaker type and positioning THX Audio SetupSpeaker Level Advanced Speaker Array ASAChannel Level Surround SetupNEO6 Parameter PLIIx PRO Logic IIx Music ParameterCsiiparameter Video Convert Video SetupPreference DC Trigger Setup Multi Room SetupAcoustic EQ Frequency Preset G. EQ ADJReset Check AutoDialogue Normalization Message Selecting the Surround ModeUsing the unit Using the remote controllerVideo Convert Adjusting the Tone Bass & Treble ControlUsing the Sleep Timer Convert Surround ModeFor setting instructions, see SBR EX/ES AutoSource Direct Pure DirectTHX Cinema StereoTHX Games Multi CH. MOVIE, MusicSelecting Analog Audio Input or Digital Audio Input Listening Through HeadphonesRecording AN Analog Source CH Input Dolby Headphone ModeAttenuation to Analog Input Signal Speaker A/BLIP.SYNC Dual Backup MemoryAUX2 Input Video ON/OFFListening to the Tuner Auto TuningManual Tuning Basic OperationManual Preset Memory Preset MemoryFM Tuning Mode Auto Stereo or Mono Auto Preset MemoryClearing Stored Preset Stations Recalling a Preset StationPreset Channel List Display Sorting Preset Stations→ B → C ... Z → 1 → 2 → 3 .... → → + → / → Blank → a UP → Analog/Digital Auto ModeFor Listening to HD Radio Stations SR8002 only Than 2 secondsSignal Strong Switching HD-RADIO Information Inthe Front Panel FL DisplayUsing the SR8002 Press the SCAN+ D1 or SCAN- D2 button Selecting Multicast ChannelsPTY Auto Search Multicast ChannelsRbds Display When the Text 1 Radio Text is displayedRbds Operation SR8002 only Radio TextListening to XM Satellite Radio Switching XM Information in the Front Panel DisplaySignal Marginal Signal NONWhen the Artist name/Song title is displayed Search ModePreset Search Mode ALL Channel Search ModeTune into the desired channel You can store the desired channel in the PresetMemory FM/AM stationsNeural Surround Mode Speaker Terminals Multi Room Playback Using the MultiMulti Room System Room OUT TerminalsSource Power ON/OFFRC101 for Multiroom a RC101 for Multiroom BSymptom Cause Remedy TroubleshootingHD Radio Reception Symptom Cause RemedyHdmi XM Satellite RadioFront KEY Button Lock of the Unit AccessoriesHOW to Reset the Unit DimensionsRECEIVER/TUNER Cable Satellite Setup CodesAmplifier RECEIVER/TUNERLaser Disk Tape Deck CD/CD-R PlayerIii Source button name TV Source button name VCR VCRSource button name VCR Source button name DVD VCR DVDDirect Button 1117 11411002, 1009 1059DSS Is a registered trademark
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SR7002, SR8002 specifications

The Marantz SR8002 and SR7002 are two of the most acclaimed receivers from Marantz, a widely respected name in the high-fidelity audio and home theater industry. These models embody a blend of advanced technology, exceptional sound quality, and aesthetic design, making them ideal for audiophiles and home theater enthusiasts alike.

The SR8002 stands out with its impressive 7.1 channel configuration and powerful amplification capabilities. It uses a unique current feedback amplifier design, which ensures a wider frequency response and lower distortion, delivering a more dynamic soundstage. The receiver offers 130 watts per channel, guaranteeing ample power for driving even the most demanding speakers. Support for various audio formats such as Dolby TrueHD and DTS-HD Master Audio further enhances the listening experience, providing immersive sound particularly suitable for high-definition movie playback.

In terms of connectivity, the SR8002 is equipped with an extensive array of inputs and outputs, including seven HDMI inputs which support 1080p and 4K resolution pass-through. This makes it compatible with an extensive range of devices, from gaming consoles to Blu-ray players. Users can also enjoy video upscaling through the built-in Faroudja DCDi Cinema technology, which ensures that lower resolution sources are enhanced for a more detailed viewing experience.

On the other hand, the SR7002, while slightly older, is not to be overlooked. It features a 7.1 channel setup as well, but with 125 watts per channel, ensuring it still delivers superb performance. The SR7002 is particularly recognized for its high-quality Dolby Digital EX, DTS-ES, and other multi-channel audio formats, which enhances the listening experience. The sloped front panel design and the high-grade components used contribute significantly to its durable build and sonic performance.

Both models include features like Zone 2 and Zone 3 outputs for multi-room audio setups, allowing users to enjoy different audio sources in different rooms simultaneously. The inclusion of Audyssey MultEQ technology in both receivers automates speaker calibration, optimizing the sound field according to the room's acoustics for a more balanced audio experience.

Aesthetically, both receivers have a classic Marantz look with sleek lines and a distinctive gold and black front panel design, which could seamlessly blend into any home entertainment setup. The combination of their advanced technologies, robust build quality, and user-friendly interface ensure that both the SR8002 and SR7002 maintain their status as favorites among home theater aficionados and those who appreciate high-fidelity audio.
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