50 Appendix
Manufacturer Warranty
Spa covers and stereo systems are delivered with their own manufacturer’s warranty. For more information, see their warranties in the owner’s information package that was delivered with your spa.
Electronic component warranty is extended through the manufacturer of the product including, but not limited to: stereos, UV water sanitizer components, etc.
Authorized Repairs and Service
The factory authorized selling dealer is responsible for performing all necessary repairs. To obtain service, contact the selling dealer.
If the consumer is unable to obtain satisfactory customer service from the selling dealer, written notification must be given to the LMS Customer Relations Department within 30 days of the reported failure.
Warranty Performance
In the event of repairs or replacement of components under warranty, shipping costs are the responsibility of the spa owner. There will be no charge for parts or labor on a covered item. Cost of labor is based on flat rate schedule determined by LMS and distributed to dealers.
The LMS service agent may assess a reasonable travel or mileage charge per service call, which may include diagnostic time.
If LMS determines that repair of a covered item is not feasible, LMS reserves the right to replace the defective merchandise with merchandise equivalent or equal in value to the original merchandise.
In the event of warranty product replacement requiring a returned goods authorization (RGA), all removal, replacement, installation and shipping costs are the responsibility of the spa owner.
Proration of Warranty
Units determined by the Company to be
Acts That Will Void This Warranty
This warranty is void if the spa has been subject to negligence, alteration, misuse, abuse, repairs by
Examples of common acts invalidating this warranty include, but are not limited to:
•Use of spa in a
•Scratches caused by normal use.
•Operation of spas water temperature out of the normal operating range of 32˚F (0°C) to 118˚F (47.8°C).
•Damage caused by incorrect water level (low, overflow, etc.).
•Damage caused by extreme weather conditions (hot, cold, etc.).
•Damage caused by dirt, sand and calcium.
•Damage caused by clogged filter cartridges. See filter cleaning recommendations in this owner’s manual.
•Damage caused by continued operation of this spa with either a known or an unknown problem.
•Damage caused by
•Damage caused by improper water chemistry. (High levels of chlorine, bromine, calcium, pH and other excessive chemical levels.)
•Damage caused by direct sunlight. Spas should always be covered when not in use.
•Damage caused as a result of failure to follow operating instructions as defined within this owner’s manual.
•Damage caused by incorrect electrical installation, electrical brownout, voltage spikes, or operation of spa out of voltage range by more than ±10%.
•Spas improperly installed or placed on non- approved surfaces.
For relocating your spa without voiding your warranty, contact Customer Service for relocation procedures.
Warranty Limitations
The limited warranty applies only to spas normally used for personal, family or household purposes.
Although shell cracks, which are breaks in the shell that go all the way through, are covered by this limited warranty, cosmetic scratches, gouges and crazing are not considered cracks and are not covered.
2011 Portable Spa
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