46CHAPTER 4: PROBLEM SOLVING

Solving Problems

If the LEDs on the Switch indicate a problem, refer to the list of suggested

Indicated by LEDs

solutions below.

 

The Unit LED does not light

 

Check that the power cable is firmly connected to the Switch and to the

 

supply outlet. If the connection is secure and there is still no power, you

 

may have a faulty power cord or an internal fault. Firstly, check the power

 

cord by:

 

testing it in another device

 

connecting a working power cord to the ‘problem’ device

 

then contact your supplier for advice.

 

The Unit LED will not light if the Switch 3870 is a standalone unit. If the

 

Switch 3870 is part of a stack, the Unit ID will be shown.

 

The Power/Self Test LED does not light

 

Check that the power cable is firmly connected to the Switch and to the

 

supply outlet. If the connection is secure and there is still no power, you

 

may have a faulty power cord or an internal fault. Check the power cord

 

by:

 

Testing it in another device

 

Connecting a working power cord to the ‘problem’ device

 

Then contact your supplier for advice.

 

On Powering up, the Power/Self Test LED lights yellow for about ten

 

seconds after which it starts flashing green.

 

On powering-up, the Power/Self Test LED remains yellow

 

This indicates one of the following:

 

A port has failed and has been automatically disabled. You can verify

 

this by checking that the Port Status LED is flashing Green/Yellow

 

(fast). This could be due to a loop back failure. If a port fails the Switch

 

passes its Power On Self Test and continues to operate normally.

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3Com 3CR17450-91 manual Solving Problems, Indicated by LEDs, Unit LED does not light, Power/Self Test LED does not light