54APPENDIX D: TECHNICAL SUPPORT
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■Hostname: ftp.3com.com
■Username: anonymous
■Password: <your Internet
You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer.
3Com Bulletin Board Service
The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
Country | Data Rate | Telephone Number |
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Australia | Up to 14,400 bps | 61 2 9955 2073 |
Brazil | Up to 28,800 bps | 55 11 5181 9666 |
France | Up to 14,400 bps | 33 1 6986 6954 |
Germany | Up to 28,800 bps | 4989 62732 188 |
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Country | Data Rate | Telephone Number |
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Hong Kong | Up to 14,400 bps | 852 2537 5601 |
Italy | Up to 14,400 bps | 39 2 27300680 |
Japan | Up to 14,400 bps | 81 3 5977 7977 |
Mexico | Up to 28,800 bps | 52 5 520 7835 |
P.R. of China | Up to 14,400 bps | 86 10 684 92351 |
Taiwan, R.O.C. | Up to 14,400 bps | 886 2 377 5840 |
U.K. | Up to 28,800 bps | 44 1442 438278 |
U.S.A. | Up to 53,333 bps | 1 847 262 6000 |
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Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number:
1 847 262 6000
3Com Facts Automated Fax Service
The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3Com Facts using your
1 408 727 7021
